We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is not a 5 star hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
MARTI Resort de Luxe
Ranked #14 of 77 Hotels in Icmeler
Reviewed November 6, 2013

we went here in August for 2 weeks this is not a 5star hotel rooms were disgusting wall paper and plugs hanging off the walls shower covered in mildew room stinking of dampness we complained to our Thomson rep who 'never had time to view our room' but got us moved but the room we got moved to was just as bad. Staff in the hotel we could not fault and pool areas and gardens were well keep , we are not fussy with food by all means but again this was not as of a 5 star standard i have complained and showed Thomsons photos of rooms BEWARE this is not a 5 star hotel .

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank spritexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ersel P, Guest Relations Manager at MARTI Resort de Luxe, responded to this reviewResponded November 27, 2013

Dear Guest,
We'd like to thank you for having chosen our hotel and for spending some of your time in writing your comment.
First of all, we are very sorry to read of the difficulties your family experienced with the accommodation. Please, accept our sincere apologies for any discomfort this may have caused and make sure that your comments have been passed onto the appropriate department for corrective action.
We would like to thank you for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion.
We are glad that you have been satisfied about our location and area. Thank you also for your mention about the staff of hotel.
Please do not hesitate to contact our reservations team and let us know in advance, if there is anything we can assist you with.
resort.gr@marti.com.tr
With kind regards,
Marti Resort Management.
With kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,931)
Traveler rating
Traveler type
Time of year
Language
  • More languages

561 - 567 of 1,931 reviews

Reviewed November 4, 2013 via mobile

We stayed week commencing 21 Oct, being the last week of the season.
The staff were very friendly, room was kept clean and was very comfortable.
Food was to a good standard and very varied. A heated outside swimming pool would have been a nice addition, although there is an inside pool which was used. I can only recommend this hotel and Icmeler as a place to holiday and will be returning.

Stayed: October 2013, traveled as a couple
7  Thank Graham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded November 5, 2013

Dear Graham M
I am operation manager of the Martı Resort de Luxe at İçmeler.
Thank you very much for your kind review and rating
If I ever may be of assistance in the future within Martı Resort de Luxe please let we know, our email address is serkan.yaman@marti.com.tr

I would love to welcome you back one day to Martı Resort de Luxe.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

first visit, and yes we would go back. Decided not to pay the extra for a sea view as we don't spend much time in the room, we were in room 118, 1st floor on the side and as mentioned by others the room was dull and dark with just a roof and dark trees to look out on, didn't get ANY sun in the room at all (and it was wall to wall outside) but this was made worse by the lack of decent lighting in the room, did try to change rooms but they said the hotel was full so just put up with it as it was a minor complaint. Otherwise the room was lovely, quiet, very clean and spacious, beds comfy. Maid cleaned the room when 'do not disturb' was on and I had left a gold chain and some small change on the side but this was left untouched!
The hotel is lovely, staff on the whole excellent, grounds beautiful, and clean. Did use the pool a couple of times but preferred the beach.
Entertainment was good, with a fabulous jazz band playing on gala night, but I think we may have dropped lucky as the line-up for the week following seemed to consist mainly of quizzes and bingo?
Food on the whole was good and fabulous variety, however service in the restaurant was generally appalling, for instance dinner was served 7-9.30pm but unless you were in at the start it was very difficult to find an unoccupied or unused table, as used settings were not cleared quickly enough, tables were set for 4 or more and had invariably been used by just 1 couple - by 8.15pm staff were clearing away the unused settings and were taking cloths away! Waiters were very slow and generally unhelpful the exception being a lovely lad by the name of Endam Azik and a young girl who's name I didn't manage to get. As others have said, when I complained we were told about staff being sent to the new hotel, but in fairness We and others like us have paid for 5 star service and staffing of a new hotel should not affect that. Bar staff were excellent. We were all-inclusive and the spirits served were brand names and in generous measure.
Our rep was Leanne Frost who we found courteous and extremely helpful going way beyond the call of duty to be of service finding a manicurist who did gel nails(not available in the spa) so that I could get a repair done and even tracking down some singers we had enjoyed listening to on our last visit to Icmeler some 8 years previous (and this without earning any commission from us for trips etc)
So on the whole an excellent holiday and we would stay here again but in the hopes that they've brought the restaurant staff up to speed.
Can recommend the Magic Garden in Icmeler for a drink if you fancy a change!

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded November 5, 2013

Dear Jane K,

First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

We returned to the Marti this year with Thomson, having been previous years (sometimes twice in the one year) with Thomas Cook - always All Inclusive. Not only was Thomas Cook about 10% cheaper, the rep was better. Thomson's Rep this year was cheeky, didn't care about her job or her customers and was only interested in selling tours and getting away! As to the hotel. It's being sold as a five star. This is not the five star Marti Resort that we knew from years before. There's been cuts - from food, to staff levels, to entertainment budget (now pretty much non existant), to cleaning. It's now a good Four Star. Don't expect more, because if you travel a lot like us - you'll agree. Having said all of the above, Said Mamadov, Guest Relations Supervisor, did all he could when you had a problem and was the epitomy of curtesy and helpfulness. The hotel has a wonderful situation and Icmeler is a beautiful little town to wander around. People are friendly and helpful. Worth a look.

Room Tip: Third or fourth floors for a sea view room.
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank HankBrogieLabrador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded November 5, 2013

Dear HangBrogieLabrador,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

When is a sea view not a sea view? When you book a holiday with Thomson Holidays

I booked holiday for two weeks from 16th September 2013 at the Marti Resort Deluxe Icmeler Turkey. Paid extra for sea view but if anybody thinks this would be a good idea forget it because with Thomson you don’t get a sea view, it’s really a garden view with a very small part of your view the sea. When you complain about this to the Thomson Rep all you get is yes that’s a sea view even when it’s a lot less then 10% of the balcony view, so if you go for a limited sea view you will get no sea view at all.

We have stayed at this hotel many times over the years but unfortunately this was the last time, the reason for this it’s no longer a 5 star hotel it’s now to me a 3 star, since the hotel is now concentrating on all inclusive standards have dropped beyond 5 star quality, and this is not just my opinion as with many other guest staying there over many years who also told me they will not be returning.

The problems are now they sell to people off the street positions on the once private beach
area and then people like us who have paid good money to have a position on the beach,
can’t because the hotel wants to make more money rather then look after the guest staying at the hotel.
The beach tables and loungers are not cleaned at all they are absolutely filthy, sand not raked and rubbished not picked up like it used to be.
Air Condition in room hot not cold had to sleep the two weeks on top of bed with no cloths on
which meant very little good sleep.
Carpet in corridors very dirty need a good clean or changed would be better.
They food standards have drop well below acceptable 5 star standards.
The waiters are now not trained very well.
The Head Waiters are now no help when you complain to them.
The Customer Relations are all about sorting out things after things have gone wrong, many
complaints are left unresolved in a five star hotel it should be attention to detail, stop things
from going wrong in the first place, this hotel is fire fighting, you stop the fire from starting in the
first place not as they are doing trying to put it out after it has started.

Room Tip: 3rd or 4th floor for any view must be sea facing or you will be at the back of hotel, room then will...
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded November 5, 2013

Dear Colin W,
First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

This was my second time staying at marti I went in august with my son and daughter and loved it and made some wonderful friends so returned for a week end of oct, it was so nice to be remembered and welcomed again, so nice to meet up with the lovely James Bond, Ernie and Gerard from the jewellery shop (whose jewellery is to die for, so unique) again who were just amazing with us in august and so kind and made us feel really safe and again they welcomed us with open arms, tiger the photographer we also now class as our friend. He was also really good to us in august so seeing he's cheeky smiling face again was so worth it, so many memories to take home with us from them lovely people who made 2 ladies who went to a hotel run mainly by men feel really safe and secure, the bar staff also remembered us and made us smile daily their real gentlemen and the waitresses were lovely especially a certain lady who always smiled and was just so cute,most of the restaurant staff were fantastic but some made my daughter and I feel uncomfortable at times. Great security always smiling and chatting. The managers were brilliant to us and always took time out of their busy routine to chat and ask how we was, I have made friends for life at marti and will be returning again next summer with friends and family, highly recommend this place.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank xxxkerryxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded November 5, 2013

Dear xxxkerryxx,
First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

This hotel complex has it all. Lots to do on site and just outside a great promenade alongside a beautiful beach. The boat trips from here are regular and cheap for what you get.For example an 8 hour tour along the coast with mid day meal and 5 stops for swim breaks cost only £15 per couple. There is a fantastic market every Wednesday within walking distance and everyone there speaks excellent English. The food in the hotel is always very well presented and of exceptional quality with good waiter service. There are 3 a la carte restaurants that you can book into with the Chinese our personal choice with wonderful meals and very pleasant and attentive staff. Of particular mention must be made of SEDAT who particularly efficient and well mannered. Excellent evening entertainment with something for every taste.

Room Tip: Nearly all rooms have a sea view and a balcony. Rooms in the original block 1 are slightly larger.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded November 5, 2013

Dear David D,

First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Icmeler hotels
0.2 mi away
Hotel Aqua
Hotel Aqua
#3 of 77 in Icmeler
2,477 reviews
1.3 mi away
LABRANDA Mares Marmaris
LABRANDA Mares Marmaris
#10 of 77 in Icmeler
1,988 reviews
0.4 mi away
Elite World Marmaris Hotel
Show Prices
Show Prices
Show Prices
1.8 mi away
Julian Forest Suites
Julian Forest Suites
#6 of 77 in Icmeler
1,758 reviews
0.5 mi away
Mirage World Resort Hotel
Mirage World Resort Hotel
#32 of 77 in Icmeler
785 reviews
0.3 mi away
L'Etoile Hotel
L'Etoile Hotel
#24 of 77 in Icmeler
817 reviews
Show Prices
Show Prices
Show Prices

Been to MARTI Resort de Luxe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MARTI Resort de Luxe

Address: Cumhuriyet Mah. 78. Sok. No:2, Icmeler 48720, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Icmeler
#9 Spa Hotel in Icmeler
#9 Luxury Hotel in Icmeler
#9 On the Beach Hotel in Icmeler
#24 Family Hotel in Icmeler
#30 Romantic Hotel in Icmeler
Price Range: $63 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — MARTI Resort de Luxe 5*
Number of rooms: 280
Official Description (provided by the hotel):
Set in the heart of Marmaris, İçmeler is a holiday resort and one of the most important attraction spots in the world, like a heaven on earth. Established in 1967 as Turkey’s first resort hotel, Martı Resort promises an unforgettable vacation in İçmeler, a natural and enthralling resort, which provides its guests health, tranquility and energy for life for thousands of years with its healing water sources. With traces of traditional Muğla villages, Martı Resort is an integral part of the local culture. Harmony of stone and wood accompany the unique synergy of the sea and the pine trees that surround it. Following its renovation in 2013, the hotel improved for the better as it combined Muğla’s traditions with modern and utmost quality designs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Orbitz, Prestigia, getaroom.com, Hotwire and HotelQuickly so you can book your MARTI Resort de Luxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marti Resort De Luxe Hotel Icmeler
Marti Hotel De Luxe
Marti Resort Marmaris

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing