Firstly I'd like to say I always read trip advisors reviews and Im always pleasantly surprised after reading some bad reviews and turning up to a quality 5* hotel which you cannot fault. However, this I not the case with the marmaris mares, every bad review I have read is true! I have never wrote a review but I felt the need to inform people thinking about booking this hotel and try to pursued them not too.
So, the grand yazici marmaris mares, the only thing grand about it is that it has big grounds but nothing superior about the place.
Right so where do I start...
My aunt and her husband arrived on the morning before my family arrived and were put into a family bungalow, which was situated around 15 minute walk from the hotel and complex baring in mind they both have walking sticks and would find it terribly hard to walk too and throw everyday. When they were taken to this bungalow by the porter in a caddy, when they arrived the porter helped the cases in to their room and were horrified by the state of the place. The smell was deadly and the place was very unclean, they straight away asked the porter to take them back to the reception to ask to change rooms, the porter refused. This left my aunt and her husband to walk the 15 minute treck back to the reception in the pitch black.
After arguing with the reception staff to be moved, they were moved to another bungalow for the night which was still a hike but was better in cleanliness but still quite dirty. The next morning they went to Ask to be moved again because they still weren't happy with the location and the cleanliness again. The hotel staff could only offer my aunt a 3 person room in the hotel rather than the 2 room bungalow that they had booked my aunt was made to write a declaration to say she had accepted the room transfer.
The food is terrible for a 5 star hotel. Every all inclusive is repetitive but this hotel is a joke, your lunch and dinner consists of the same things everyday. Meatballs, chicken, wedges, salad and condiments and that's your wack. If your not Quing up for 7oclock opening you have no chance of getting anything decent, they hardly ever refill after 8 so you have the Scrag ends or nothing basically. The main restraunt is very humid and it's very uncomfortable to eat inside and out. There's no aircondition what so ever only fans that waft hot air about. If you want a decent seat in this restraint you must be there for the opening otherwise you have no chance. The outside seating area is also over run by wasps.
The pizzerias food consists of meatballs chicken and pasta the only difference is the pizzas. They always run out of the meals that's on the menu. The portion size is ridiculously small my 10 year old brother was still hungry after eating here.
Extras that you pay for
For an all inclusive hotels there's many of things you have to pay for, firstly at breakfast there's a freshly squeezed orange juice which is a chargeable extra at 5tl. Also at the pool you have to pay for ice cream 5tl. I don't think I've ever been to a all inclusive hotel where you have had to pay for ice cream. At the pastry stand you have to pay for the cakes in there which are 7tl, there is a small selection of free pastries but it's only left overs off breakfast.
The entertainment is non existent. In the sultan bar there is a band on which are terrible and they are unfortunately on every night. There is some sort of entertainment in the amphitheatre but it's deplorable for a 5* hotel. The only entertainment we found was our own company. We went out 2 nights to the majestic bar in icemler which by the way was fab and I certainly recommend it. There is only 50 seats in the amphitheatre a d considering the size of the hotel there should be a lot more.
The pool toilets are discusting I wouldn't let my dog go in there. Toilets should be cleaned on a regular basis but this is not the case. Whilst staying at the hotel the hotel had to go through a dis infecting, til now we don't know what they were trying to dis infect.
The hotel is situated in between marmaris and icemeler, however to find a shop or another restraunt you have to either travel to either marmaris or icemeler
You have to pay 20tl for each towel and can only change them twice in a week. The towels are a bit old and raggy. When it comes to take them back, The towel place was closed so had to take a trip to reception, the receptionist took a while to get back to me and when he did he sad he hadn't the relevant paper work. After 20 minutes or so he phoned somebody and was told to take the towels back to pool area the man took towels and was asked to follow him back to reception. He the went into a little office and started looking through a big carrier bag filled with tickets folded stuck with paper clips (this was their filing system) I couldn't understand why they couldn't pay me back because I had gave him my receipt but he still continued to look through this back. I asked to speak to duty manager then after 45 minutes I received my 40tl. I still wanted to speak to the duty manager for the attitude of the staff after being ignored by the receptionist and being told that because I had my money what was the problem, I ended up raising my voice. Suddenly the duty manager turned up, he took me to an office and he was very patronising.
Last but not least the Russians. They are the most ignorant, rude, grim people I have ever met. They don't know the concept of manners. One morning my 10 year old brother order a omelet and a Russian came to front of que and took his plate I was left gob smacked. We came down one dinner time for quarter to 7 and Russians were huddled around the doors waiting for them to open. When the door slightly opened the poor woman that was opening it was flung out of the way and they were like a stampede of elephants. The children's ran for tables the adults grabbed
all of the desserts maybes 8 at a time.
We do have some good points but there is very few and it's mostly to applause the staff. Memet the icecream man, pool bar staff, the man that does water areobics.
The scenery around the hotel is beautiful the view is magnificent. However that is all I'm afraid.
If you would like to know anything about this hotel please feel free to email me at firstname.lastname@example.org
- Official Description (provided by the hotel):
- Previously known as Grand Yazici Mares, this 440-room, all-inclusive resort is ideally located on the beach within the pine woods of Içmeler, Pamucak and in close proximity to Marmaris center. With a wide range of recreational facilities including, 4 swimming pools, a tennis club, kids activities, and water sports, LABRANDA Mares Marmaris is an ideal resort for families and couples alike. ... more less
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- Also Known As:
- Mares Hotel Marmaris