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“Great holiday”
4 of 5 bubbles Review of Alara Kum

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Alara Kum
Ranked #24 of 28 Hotels in Avsallar
Ljubljana, Slovenia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great holiday”
4 of 5 bubbles Reviewed June 18, 2014

I went there a couple of years ago, in September 2011 with my friends for one week. But I still remember like it was yesterday. We loved the hotel, the rooms were very neat and clean, food was delicious and service was very nice.
But we had a few problems as well. The first day we had a problem with one of the waiters, he was a bit rude towards my friend, asking him if he was gay for travelling with two girls. I mean what? His question was: 'Are you normal? Because I am a normal turkish boy.' So we put him in his place and the entire week he had a very bad attitude, but we kindly ignored him and we gave tips to his coworkers, who were nice to us, making us all kinds of delicious cocktails. :) The other problem was the reception staff. I mean, you would expect some knowledge of English from someone who works in a hotel. My friend lost a wallet one day and when we got back to the hotel from our boat trip, we went to the reception to ask if they found a black wallet perhapse. The woman wanted to give us some sort of CD, reserve a massage and I don't know what else, because she did not understand what we were asking her. Then I kinda lost it, pulled my wallet out of my bag, threw it on the counter and asked: Did you find something like this, only in black?! And finally she was all like oh, yes, yes, we have. And my friend got his wallet back after 10 stressful minutes full of questions and misunderstandings.
Overall, we had a very nice holiday, I just wish the hotel was closer to the city centre.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TinyTaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Turkish first
  • Any
English first
Kyjov, Czech Republic
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed November 8, 2013

It was the first time when I cried on holiday and I wanted to go home. I believe the prison is better then Alara Kum.

I WILL BE BRIEF:
Room - Dirty - especially bathroom - mold everywhere. I am blond and we had long black hair on the floor all our stay - disaster.....

Reception and facility - receptionist do not speak English (only one). Lobby bar (on the terrace dirty - dirty tables and equipments). Repairman didnt come all our stay to change bulb in our room......

Food - I really felt like pig. Dirty plates, cups, everything including staff I think some waiters didnt wash clothes all season. We came for dinner/lunch/breakfast and we had to clean table. Food tasty - but not in dirty plates!! I cant think how looks kitchen (OMG).

Bars, beach - dirty like everything!

Change management, clean everything and maybe it will be work. Now it is not 5stars hotel it is JOKE.

The terrible photos here are really. I didnt make photos like this because I do not have so huge memory in my camera and I will be shy to show this photos to someone from my family.

HAPPY ENDING - we made jokes about mess everywhere (we called bannana on the stairs finger because it looked like finger) - "finger was on the srairs 2 days"
We survided. I love my clean home and I will never go to ALARA!!!!

I hope that my review help you to choose.
Gabriela

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gabriela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Avsallar hotels

uk
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed October 6, 2013

the hotel is not a 5 star hotel by Uk standars ,but just ok for a holiday,service wise you have to ask all the time to get things done, staff doing their best, some of them nice ,some are not.
Russian not the best people to spend holiday with,specially when this hotel cater for 99% of them.

My advice if you are travelling from UK choose an other hotel

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adam t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 9, 2013

We stayed here for 2 weeks at the end of August - me, my husband and our 7 year old daughter.

We didn't expect 5 star as they are lower rated in Turkey than the UK but were pleased when we arrived as the hotel foyer was very nice - and very clean. We arrived at 1am and were told the Irish bar is open 24 hours so it was great to be able to get a drink after a very long journey (almost 2 hours by bus from the airport). He also told us there was food served all night in the restaurant but this is just soup, olives and bread so don't expect a full kebab and chips like my husband was : )

We were shown to our room - we were in the main building facing the woodland with partial pool and beach view. We had read about the noisy nightclub next door and could hear it with the patio doors open but once they were closed it wasn't a problem at all. Our room was a large double bed and sofa bed for my 7 year old. There was lots of storage space for our clothes and a clean bathroom. The aircon was very cool and worked fine for us. There is also a free safe.

The food in the restaurant was very nice and fresh and we were pleased with the initial options but this then became the same options every day. By day 7 we couldn't face eating there so we went to Antalya which was a great break. The food is mainly catered for the Russian's so there are a lot of pickled salads etc. The meat is the same every day as is the salad. It got hard for my 7 year old who isn't even a fussy eater but just couldn't stand the picked salads - she lived on chicken, spaghetti and chips : (. In the afternoon's you can get pancakes from a lady who makes them in front of you - these were delicious and also ice-creams were served every day - it might be easier for them to swap to Cornetto's so they can just hand them out as the queue could get quite big sometimes.

There are 2 pools. The first one is deep from beginning to end so children need arm bands or floats. We found this to be quite good though as it made my daughter swim more. It never gets really busy as a lot of people go to the beach so you can quite easily go down for 9am and leave your towels - better than 6am which we have had to do before. The only problem with this pool is they decide to play music at the same level as they would in a club - don't get me wrong I love music by the pool but this was so loud you had to shout to be heard. They have almost built a Smurf Village next to this pool which is looking great. It has a play area and little houses which I think will host the kids club (although UK kids aren't included in this as it's all for the Russian's)

The other pool has 3 slides. These come on between 10-12 and 2-4. They are really great fun and the kids loved them. The bar by that pool was serviced by a young chap who I think drank more than he served. He asked us daily for cigarettes and was filthy! The chap who collects glasses (looks a bit like Ian McShane) was lovely and kept both pools really clean. If you are by the pool with the slides you will be asked to move at 5pm to the other pool so he can get it tidy. The other pool is open till 8pm.

Housecleaning - Our rooms were cleaned everyday - they made the beds, emptied the bins and tidied the towels etc. I noticed 2 pair of my shoes had gone missing however. I reported this to reception and the same night they were back in my room. Just keep an eye on your things and lock anything valuable in the safe.

Spa - I had a Turkish bath, face mask and full body massage. This was great value at £24 and fantastic. Once I had finished my massage the man who did it ran to get his manager as he didn't speak English. The manager told me I had a knot in my lower back and then spent 20 minutes telling me I needed a medical massage and was booking me in for 4 sessions which were then going to cost £180 : ) It was fine as I said that I have a physio in the UK and would wait till I was back home - but just be careful you aren't rail roaded into a package.

Entertainment - this was on every night besides Sundays. The team is made up of 2 young chaps, an older man called Mario and a new girl called Irenna who is the kids entertainer. If you are going with teenage girls keep them away from the 2 young entertainers as they paw any young girl in sight. All in all though they really do try and put on a show and speak very good English. They speak mainly Russian in their acts but what they do doesn't really need you to understand what they are saying - it is very Benny Hill style comedy - a bit close to the mark sometimes with young kids there but nothing offensive.

Now for the worst bit - the Russian's! This is a big hotel - out of all the guests there we were the only English until another 2 family's arrived. To say we were the minority is an understatement. We found that they would push in constantly - they just don't seem to grasp what queuing is! They were rude to the staff and took full advantage of the all-inclusive drinks from very early in the morning. The staff constantly told us how much they disliked the Russian's and how rude and aggressive they are. We met some fantastic English people and were very lost when they all went home and we were the only English people left there. If you have young children especially an only child it is hard when there is no one else to play with other than Russian children who are so rude they push you away when you try and talk to them.

Trips - We went on the jeep safari - I have to say this was fantastic! It's all in English and you get to see how the Turkish family's live in the mountains with lots of off road-ing then water fun in the jeep followed by lunch by the river and a swim - really worth the money - children under 6 are free.

So all in all - we had a fantastic holiday - great sun, really clean beach, nice cool room, great pools and fantastic friends but the food and Russian's mean I wouldn't go back. If you are booking a last minute holiday, not expecting it to be the Ritz and want something cheap then this is great. If it wasn't for the food and the Russian's I would have marked this a 4.

Room Tip: Ask for a room in the main building.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Toria28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MURAT M, Genel Müdür at Alara Kum, responded to this review, September 12, 2013
Google Translation
Sayın mısafırımızın yazdıgı yorum ıcın tesekkur ederız.Ancak belırtmış oldugu konular hakkında anladığımız kadarı ıle olumsuz dusuncelerıne cevap verme ve açıklama gereği duyduk.Sırasıyla belırtmek gerekırse:
1.Çoğunlugun rus olması,dusuncelerının olumsuz yönde olmasını etkılemıstır.Ancak bız tesısı avrupa mısafırın gelmesı ıcın cıddı yatırım ve yenılıkler yaptık.Bu değişim bır anda olumlu olması takdır edersınız kı beklenemez.Sız degerlı mısafırlerımızın olumlu eleştırılerı sayesınde doğruları bulmaya ve çözmeye çalısacagız.Tesıste kalış suresı ıcerısınde olası bır aksaklıkta sızın yönetımle ırtıbata gecmedıgınız ıcın uzgunuz.
2.Gece restaurant konseptımız mevcuttur.Konsepte olmamasına rağmen mısafır taleplerınden o zamanda yapabılecegımız bır ıstek olursada hayır cevabı vermeden sonuclandırmayı çalısırız.Konseptede belırtıldıgı gıbı 2-3 kalemle sınırlı degıldır.
3.Restauranta yemek menulerımız 2 haftalık olup hergun baska bır menu kullanmakayız.talep edılırse kanıt olarak sunulabılır.Cıddı bır çalışma yapılmıştır.
4.Oda ıcerısınde kı standartta kanepeler açılabılır yatak olarak kullanılmaktadır.Konseplerde acentalara bu konu detaylı ıletılmıstır.Ancak oda ıle ılgılı aksak bır durum var ıse room chance hemen yapılır.
5.ıkı havuzumuz vardır.Bırı hareketlı anımasyonun oldugu havuzdur.dıgerı relax havuzdur.Muzık ses sıstemı ıle ılgılı rahatsızlık verecek bır durum oldugunda yonetım olarak takıp eder ve önlemını hemen alırız.Mısafırımızle o anda kontak kurma sansımız olsaydı.Çok memnun olurduk.
6.odalarsa ucretsız safeler vardır.Ve bu yıl yenılenmıstır.Degerlı esya ve paranızı safe koyulması gerekır.Bu konu ıle ılgılı konaklama kartlarında da belırtılmıstır.Ayrıca oda kapıları kartlı sıstemdır.Olası bır durumda kapıları okutulup tum bılgıler bılgısayardan alınabılır.Suphelerını bu sekılde çözebılırdık mısafırımızın.
7.spa salonu ıle ılgılı yorumunu tam anlayamadık.Tesıs ıcın belırttıgı en ufak bır durumda kesınlıkle yonetıme ve spa işletmecısıyle kontaga gecıp,duruma hemen mudahale edebılırdık.Suana kadar spa'dan olumsuz bır durumla karsılasılmamıstır.
8.rusların sayısını çok olması mısafırımıze azınlıkta kalmıs hıssını aldıgı ıcın çok uzgunuz.Her mısafırımıze aynı ölçude davranmayı görev bılırız.
Herseye ragmen tesısımızde kaldıgınız ıcın tesekkur ederız.
Saygılarımızla.......
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 6, 2013

Stayed in Alara Kum end of August, with wife and two kids. We had the room on the first floor, the beds looked like as someone had already slept on them, room very filthy, old furniture as if they were from skip, air conditioner did not work, bathroom was disgusting, toilet cover broken, tiles dirty. Hotel itself is in a desperate need of modernisation. Stained carpets and curtains, old chairs, dirty walls.
Food was very poor, dirty dishes. Staff does not speak English and very rude.
Beach dirty, with a lots of rubbish around.
I would not recommend this hotel, and also this hotel does not meet 5 star hotel standards.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MURAT M, Genel Müdür at Alara Kum, responded to this review, September 11, 2013
Google Translation
Sayın mısafırımızın olumsuz yorumu ıcın uzgunuz.Ama yazılan bu yorumlara şu nedenlerden öturu katılmadığımızı belırtmek ısterız.Sırasıyla belırtmek gerekırse:
1.Mobılyalarla ılgılı 2012 kısında komple revızyondan geçirildi.Bununla ılgılı gerekırse resımler ve yenılemek amacıyla kullanılan malzemelerın faturalarını kanıt gösterebılırız.
2.Klımalarla ılgılı 2012 yılında komple bakımı ılgılı fırma ve kendı teknık servıs(klıma ustası)tarafında tum odalarda kı unıteler ve klıma motorları bakımı yapılmıştır.Kanıt olarak resım ve faturalar gösterılebılır.Yaz ayında klımalar arıza yapabılır.Arıza gıderılmesı yada teknık bır parcanın temını uzun surecekse odası bıldırılmesı halınde önburpya r/c yapılabılırdı.Takdır edersınız kı yazayları hava ve nem oranın yuksek olması,aralıksız klımaların çalışmasında arıza vermesı olagandır.
3.Banyo iğreçti derken kast edılen malzemelerın begenılmemesı mı,temızlıkle ılgılıyse aksak noktayı belırtmemesı,kullanılan uslup eleştırıden çok hakaret içermektedir.Kalan mısafırlerımız memnunıyet oranı %85 ve uzerıdır.Net olarak belırtılmış olsaydı.daha faydalı ve uyarıcı olabılrdı.
4.Halılar 2012-2013 yılında korıdorlar komple degıstırıldı.Kanıt olarak fatura ve ılgılı fırma adı belırtılebılır.Yoğunluktan dolayı mısafırlerımızın kırlettıgı noktaların temızlıgı ıle ılgılı gereken makına ve ekıpmana sahıp oldugumuzu ve hassasıyet gösterdıgımız bır konu oldugunu belırtmek ısterım.
5.Duvarlar her yıl komple ıc-dış olarak tadılat ve onarımı yapılmıstır.Bu ıslerle ılgılı kanıt tasaron fırmaya odenen fatura ve resımlerı kanıt olarak göstebılırız.Turızm sezonunda kacınılmaz bır kuraldır.Boya ve tadılat ve onarımlar.
6.Plaj ıcın resımde gözuken alan bızım sınır alanımızda kı halk plajının kırlı göruntusudur.Bu alanların temızlıgı beledıye personellerı tarafından yapılmaktadır.Otel olarakta bızım de yaptıgımız temızlıkle ılgılı görsel resımlerımız mevcuttur.Kanıt olarak gösterebılırız.
7.tesısımız 5 yıldız belgesı vardır.Gırıste asılıdır.Bu konuyla yazılan elestırı degıl uslup dısı cumleler kullanılmıştır.
Her seye ragmen bu eleştırıler ısıgında eksıklerımızı tamamlamaya çalışacagız.
Saygılarımızla.......
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughton, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed September 2, 2013

Stayed in this hotel in August for 3 nights with two kids 11 and 6 years old, had to find another hotel, as it was impossible to stay there. This hotel is old, very dirty, filthy, disgusting, all carpets in stains, in the restaurant almost all plates and cups dirty, food no good, our room was horrible, air conditioner didn't work, bathroom was so bad that you couldn't even get a shower there, very dirty. Staff don't speak English at all, and very rude, unfriendly. It's not a five star hotel, I wouldn't even give a star to this hotel. Beach is sandy but again very dirty. A lot of drunk people in the evening, you have to be very careful, specially when you have kids. This hotel is the one to avoid, it's a real disappointment.

Room Tip: We had standard double room, then changed for family room, both were horrible.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Iryna22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MURAT M, Genel Müdür at Alara Kum, responded to this review, September 11, 2013
Google Translation
Sayın mısafırımızın olumsuz yorumu ıcın uzgunuz.Ama yazılan bu yorumlara şu nedenlerden öturu katılmadığımızı belırtmek ısterız.Sırasıyla belırtmek gerekırse:
1-mısafırımızın kullandıgı uslup hakaret dolu cumleler ıcermektedır.
2.Yemek saatlerımız 2 saat dılımı uzerıne kuruludur.1.saatte tum mısafırlerımız yemek olayını halletmeye çalıştıkları ıcın.kısmen aksaklıklar olabılmektedır.Buna rağmen ekıpman ve malzeme olarak tedarıklı olsakta bu durumu mısafırımızın anlayısına bırakıyoruz.
3.Yemeklerımız ayın degısık gunlerınde gıda kontrolu yapılmakta olup analız ıcın urunler alınmaktadır.Kanıt olarak bu raporlar gösterılebılır.
4.Tum halılarımız 2012 yılı ve 2013 yılında ıse degıstırılen alanlar tekrar degıstırılmıştır.Fırmanın faturası kanıt olarak gösterılebılır.
5.Plajımız akdenızde adıyla anılan INCEKUM PLAJIDIR.Bu alanların temızlıgı ıle ılgılı sabıt çalışan personelımız mevcuttur.Sınır sahıl komsu alan halk plajı olması nedenı ıle o alanların kırlılıgı görulmustur.O alanların temızlıgı beledıye personellerı tarafınadan yapılmaktadır.Otel olarak ta kanıt olarak yaptıgımız perıyodık temızlık gunlerımız vardır.Resımlerı mevcuttur.
6.Tesısımız 5 yıldız olup belgelıdır.Bu konu ıle yapılan yorum degıl uslup dısı kelımelerdır.Mısafır memnunıyetımız %85 e gelmıs olup.Diğer gelecek mısafırlere de ısık tutması gerekır.
7.Mısafır yoğunlugumuz rus olamsı nedenıyle; anlaşamadığı konular olması da etken olmuş olabılır.
Saygılarımızı sunuyor ıyı gunler temennı edıyoruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 20, 2013 via mobile

Went to this hotel as a last minute change as our first choice hotel had a food poisoning outbreak!! We were a party of 13 with 6 adults and 7 kids under 11. The rooms were ok although could do with modernising a bit. There was 1 other English couple there otherwise it was all Russian apart from a Swedish couple who insisted on getting bladdered by the pool then dancing to mr boom basic (personal joke). The staff were fine and entertainment staff worked very hard. Pool was fun during the day with music and aerobics etc. food was crap except the soup. There was nowhere to sit even as a family of 4. Very stressful. Drinks were ok and plentiful. Water slides were good. The kids enjoyed them. There's some good shops 200 yards away for the usual bags kits etc. overall it was a nice week with friends. May have struggled with 2 weeks though. Would I go back? Probably not but glad we tried it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andyburgess75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alara Kum

Property: Alara Kum
Address: Incekum Cad. No: 58, Avsallar, Alanya, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya > Avsallar
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Avsallar
#18 Luxury Hotel in Avsallar
Price Range (Based on Average Rates): $
Hotel Class:5 star — Alara Kum 5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Alara Kum Hotel Avsallar
Alara Kum Turkey/Avsallar

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