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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Denia, Costa Blanca, Province of Alicante, Valencian Country

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Bilbao, Spain
Reviewed September 12, 2017 for a stay in August 2017
Google Translation
1
person found this review helpful

Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Sep 18, 2017
Primero, gracias por elegir nuestro apartamento y por dedicar unos momentos a comentar su experiencia. Sentimos muchísimo que su experiencia con nosotros no fuera a la altura de sus expectativas. Tomamos en cuenta sus comentarios para mejorar nuestro servicio. Nuestra intención es cuidar todos los detalles para que el cliente se sienta como en casa.
En relación con el calor en el apartamento, ningún turista había lamentado la falta de aire acondicionado hasta entonces, por ello, no ha sido instalado. Igualmente, durante su estancia hubo una ola de calor en Dénia, con temperaturas extremas. Intentamos solucionar este problema entregándoles dos ventiladores de gran potencia.
Debemos rectificar su comentario e informarle que la limpieza se realiza los sábados en la salida y tanto la vivienda como la terraza estaban en perfecto estado de limpieza. A excepción de las sartenes que fue un error nuestro de limpieza y subsanamos de forma rápida.
Sentimos que no fueron a gusto, un cordial saludo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Adults2
Children0
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