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“Could be worse...”

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Cliff Castle Casino Hotel
Ranked #5 of 5 Hotels in Camp Verde
Tucson, Arizona
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Could be worse...”
Reviewed September 26, 2013

We stayed two nights at the Cliff Castle Casino Hotel and found it to be adequate – not great but not horrible either. We had an adjoining room with another couple that we were traveling with. Our room was two queens, theirs was a king. The quality of the king room was far superior to our queen with a better mattress, higher quality linens, and what appeared to be much newer flooring. Overall it is a bare bones lodging option, if you are looking for a mostly clean (the carpet was nasty but everything else seemed fine) and affordable place to crash, then this works. Negatives: carpet was very dirty, patio needed some bug spray (although it had a very large praying mantis trying to keep the spiders down), chairs were not very sturdy (sit carefully!), and the water saver shower had zero pressure. On the positive side: bed was comfortable and clean, 42” TV with satellite, it’s affordable, and there is a shuttle to the casino (which we were surprised to find is NOT attached to the hotel).

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AZRoadHog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, September 27, 2013
Thank you for taking the time to share your experience. We are pleased to know that you enjoyed the comfort of the beds in the room as well as the 42" Flat Panel TV's. The issues mentioned in your review have been shared with the hotel management and we can assure you that your next stay with us will exceed all of your expectations.
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Los Angeles
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 23, 2013

I would agree with the bulk of the reviews on this site. This place is pretty much a Motel 6 (at best). It's rooms are OLD and dirty, I even found crumbs on my floor when I checked in. The bathroom was disgusting, and the view was nonexistent. The casino is SO smokey you can barely walk in to it without gasping for air. The only reason I stayed here was for the convenience of being at the location of a training I was attending. Anyway, overall, this place needs a SERIOUS facelift!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dlit99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, September 24, 2013
The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit.
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Travelers are raving about these Camp Verde hotels

Phoenix
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 22, 2013

Upon arrival (1:30pm), we were told we couldn't check in until 4:00. As it turned out, a room was suddenly ready. The room was relatively clean but you could tell it had been broken into. It was at the very end of the building, far from lobby. The door didn't shut snugly and the patio door frame had damage from a break in. Not a good first impression. The lack of attention to detail in the room was disappointing (ie: the break in locations not fixed well, bathroom shower had cracked drywall, etc). I have to say though, our king size bed was very comfortable. And it was quiet, including the a/c unit. I didn't care for the separation of the hotel from the casino although the shuttle picked us up at our door and was very fast to arrive. I don't believe we'll stay here again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duct_tape53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, September 24, 2013
We appreciate you taking the time to send us your feedback. The hotel is continuing to upgrade the guestrooms and public spaces and we can assure you that the items mentioned in your review have been resolved. The hotel staff and management look forward to exceeding all of your expectations during your next visit with us.
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Phoenix, Az
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 15, 2013

This was a so-so visit for us. Very slow check in, room not too bad. Larger screen TV was nice, and shuttle to the casino that picks you up at your door. (Rooms have doors that lead outside to parking.) Fairly quiet, although some beer cans in the parking lot in the morning. But what ruined the whole deal was when we got home our suitcases were crawling with ants! Never seen anything like it, but in a two night stay we were infested by biting ants! Just stay somewhere else, this is unacceptable and inexcusable!

Room Tip: If you have to stay at this place, get the first floor. No elevators.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jucoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, September 19, 2013
Thank you for sending us feedback regarding your stay with us and we apologize that your stay was unsatisfactory. The hotel does have regular monthly pest control and after checking the records there were no reports of biting ants. The hotel staff and management strive to exceed all of our guest's expectations and we look forward to your next stay with us.
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Lake Havasu City, Arizona
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 11, 2013 via mobile

we were on a roadtrip and arrived early in the day...they didn't have the one bed room ready yet so we took two bed room....carpet was filthy,I've stayed in alot of places and this is the first one i did not walk around barefoot in...we don't spend a lot of time in the room so we stayed....they put us way at the end of a long building,i really didn't feel safe....we got our sleep in,didn't even shower,headed out at 5a.m. get the heck outta there

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julesmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, September 12, 2013
Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we will exceed all of your expectations during your next stay with us.
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Goodyear, Arizona
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 6, 2013

Stayed at the hotel over 4th of July trip. Enjoyed playing at the casino and rafting down the Verde River. Hotel staff was very accommodating, even with a phone request for a pet accommodation the date of our arrival. Rooms were clean, service was excellent at the restaurant and the shuttle rarely was more than 10 minutes wait time. A great experience so close to home in Phoenix. We will be back!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RichB30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, July 19, 2013
Rich,
Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's and we are pleased that you enjoyed your stay. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2013

Valley residents, after reading several poor comments regarding this casino I would like to update you about our bus tour on June 17, 2013. We were picked up in south Scottsdale Via a deluxe motor coach and taken to the casino round trip for $10 bucks. This included for the first timers a $25 dollar game play plus a free buffet lunch in a very clean and friendly environment. The buffet is not ten stars... however it is good food and plenty of it. Starting off with a salad bar with the following items, fresh cut romaine or iceberg lettuce mixture with the following ingredients
potato salad, coleslaw, pasta salad, shrimp, blue cheese, cheddar cheese, jack cheese, black olives, cherry tomatoes, red onions, broccoli, jalapenos, croutons, fresh cut fruit, assorted breads and rolls and today's soup was hearty chicken noodle.... Entrees for today were Spanish rice with baked chicken breast, fresh asparagus spears, honey baked ham, peas and carrots, mashed potatoes and gravy, fried catfish, mac and cheese, chicken tenders, french fries, rolled beef tacos and pasta. Dessert bar with over ten offerings including soft serve ice cream and unlimited beverages... Plus great service... Give it a try best deal in AZ...

P.S. The casino does not smell like smoke.

THANK YOU CLIFF CASTLE CASINO

  • Stayed June 2013, traveled as a couple
    • Cleanliness
Helpful?
2 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review, July 19, 2013
George,
We appreciate you taking the time to send us your comments regarding the Cliff Castle Casino. The entire staff and management work diligently to deliver the best overall experience and we are thrilled that you had a great time. The bus service to the Valley is very convenient and has been a huge success; we look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cliff Castle Casino Hotel

Property: Cliff Castle Casino Hotel
Address: 555 Middle Verde Road, Camp Verde, AZ 86322
Location: United States > Arizona > Camp Verde
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #5 of 5 Hotels in Camp Verde
Price Range (Based on Average Rates): $
Hotel Class:2 star — Cliff Castle Casino Hotel 2*
Number of rooms: 80
Official Description (provided by the hotel):
HOTEL UNDER CONSTRUCTION – COMING SOON Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Lodge is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more   less 
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel

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