I stay at five star hotels every week with my job but never in my life have i had such excellent service as from Pilar and Franscisco at this hotel! From the minute we walked in we were treated as honoured guests being greeted by name every time we appeared. We were offered an umbrella when we went out, when you are on the camino you have very few luxury items with you so this was a lovely touch. Even the Parador in Santiago didn't do this. We were given advice on where to eat that evening and at breakfast we had everything explained to us! Absolutely excellent in every way. If only other people could learn to deliver service like this, there would be lots of happy hotel guests.