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“Confusing”

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Courtyard Frederick
Ranked #11 of 22 Hotels in Frederick
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Confusing”
3 of 5 bubbles Reviewed November 27, 2011

I stayed with my boyfriend here in town from Virginia Beach. While the room was clean and roomy, the service was slighty shotty. Upon checkin he was told the room included complimentary breakfast, but when we asked at the front desk, they said it was extra. Then when we got our receipt it said "Stay for Breakfast" so he went and asked again and was told ' you can stay and buy breakfast!'

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank melmass79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt C, General Manager at Courtyard Frederick, responded to this review, March 22, 2012
Thank you for your feedback. We have recently undergone a systems change so that all breakfast included rates are much more easily identifiable. Many of our guests expect a great restaurant with lots of healthy options including Starbucks that our Bistro (also open for dinner and drinks) offers. I wish I knew who you were so I could make this up to you.
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128 reviews from our community

Traveler rating
    47
    56
    20
    3
    2
See reviews for
35
22
10
53
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
120 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed November 13, 2011

This is pretty much your basic Courtyard, no frills, everything you come to expect from Marriott. Two complaints, they didn't change their clocks when daylight savings time ended and the wake up call came an hour early. Also the train tracks are not far away and you can hear them. If you are a light sleeper look to stay in another part of town or ask for room furthest away from railroad. Otherwise it's right off the main highway and just minutes to downtown Frederick.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank globetrottertoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt C, General Manager at Courtyard Frederick, responded to this review, March 22, 2012
Thank you for your feedback. I completely agree that we are in a great location, right off the highway and not far from downtown. As far as a railroad, I'm not aware of one anywhere near here. Our clocks are being reviewed. They should change time automatically, but shame on us if we didn't catch one that didn't. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed October 30, 2011

A large number of hotels could learn a bit about how to make a guest-friendly lobby from this hotel. Clean, modern, lots of space to relax and all amenities close by. Rooms too, are good and well proportioned and bathrooms clean and tidy, although a bit more light would have been good.

While many reviewers seem to be waxing lyrical about the catering now on offer, I wasn't that impressed - evening food options were all prepared at the bar with very little care and a portion size about half that you'd expect. Breakfast was also equally convenience-driven for the hotel, not the guest. The bowl of fruit was laughable - a single grape, two cubes of melon, a cube of pineapple, and a banana that was so ripe you'd have been better off pushing a straw into it and drinking it rather than peeling it. Had breakfast is Starbucks on the other side of the road for the remainder of the stay. A shame really, as the rest of the hotel is fine.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Windswept_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 8, 2011

This was a great place, visiting family in the Frederick area. Nice, clean, looked very new and modern. Rooms were large, comfortable.
The only drawback - typical soft Marriott bed, needs to be much firmer.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rj_traveler_58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 15, 2011

This property has spent a bundle on upgrading the lobby, halls and rooms - and it shows!

Lobby is now ultra mod - efficient and welcoming with lots of computer access and just the
right touch for quality food and snacks at reasonable prices. The pool is always a big draw for the grandkids.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank chadct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, Georgia
Level Contributor
183 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed July 28, 2011

The Marriott Courtyard in Frederick, MD, is an excellent hotel. Very clean and modern. The lobby is actully pretty stunning for a business oriented hotel like this. There is a huge interactive touchscreen display for local information about restaurant, directions, weather, etc. There is even a waterfall in the lobby. The grounds are very nicely landscaped and the hotel is close to many restaurants. I stay at this hotel every time that I come to Frederick on business.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TravelFanaticJGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
114 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed July 28, 2011

Have stayed here on 4 separate occasions. It's very basic, the rooms are comfortable enough, if utilitarian (dark, plastic bathroom, tiny sink and vanity in the bedroom itself, musty smelling carpets, noisy aircon). Decor is very old and outdated. Arriving late at night, your only option for food is reheatable cartons of pasta, etc. from the shop at reception - not very appetising. Breakfast is fine, and they now have a bar so you can relax with a drink at night - used to have to bring your own. Staff are friendly, and the fitness room and pool are fine. It's not a bad place, just not very exciting if you're there for a few days, which I frequently have been.

  • Stayed August 2010, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ynca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt C, General Manager at Courtyard Frederick, responded to this review, March 22, 2012
Great feedback! We have listened. Starting in January of 2012 and ending in March of 2012 we underwent an extensive rooms renovation where we completely updated the bathrooms with new finishes and added additional lighting. In the rooms, we updated all furniture, fixtures, artwork, paint, carpet, and air conditioners. I believe you will be impressed when you stay again. Thank you for your feedback.
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Additional Information about Courtyard Frederick

Property: Courtyard Frederick
Address: 5225 Westview Dr, Frederick, MD 21703-8306
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Frederick
#4 Romantic Hotel in Frederick
#5 Family Hotel in Frederick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Frederick 3*
Number of rooms: 90
Official Description (provided by the hotel):
You'll find that the new state-of-the-art lobby and newly renovated sleeping rooms at our Courtyard Frederick MD hotel provides greater flexibility and choice, featuring; inviting, productive spaces to work or relax, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our hotel's new lobby experience is The Bistro - Eat. Drink. Connect., which provides healthy offerings in the morning, plus dinner service with cocktails in the evenings. You'll find outdoor spaces with a Fire Pit & Pond and plenty of seating, indoor pool, plus, a well-equipped fitness center, 24-hour self-serve business center and Quick Print station. Our new rooms offer comforts of home and ample work space. Conveniently located less than 30 miles from either Baltimore or Washington, DC,near the I-70 and I-270 interchange and just minutes from Historic Downtown Frederick. Your stay at the Courtyard Frederick MD hotel is sure to be more comfortable, productive and enjoyable than ever. ... more   less 
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Also Known As:
Courtyard By Marriott Frederick Hotel Frederick
Frederick Courtyard
Frederick Marriott

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