With Trip Advisor, I had to give a rating, but that's not why I'm writing a review. In fact, I've never stayed at this Hampton Inn. I just want to warn future guests about this hotel's unique policies and to urge you to read the fine print.
The Fine Print states that if you aren't going to be checking in until after 6pm, you have to call the hotel and tell them. The result if you don't? They give away your room. I arrived on my check-in day at 6:30 (half an hour after their ridiculous cut-off time) and was told they had NO record of my reservation. After showing them my email confirmation and waiting for them to talk amongst themselves for several minutes, they finally informed me that they gave my room away and were now completely booked.
While I blame myself for not reading the fine print, I still find that policy completely ridiculous. I've never ever heard of a hotel policy like that.
To those that run this Hampton Inn, if you must have that policy for some unknown reason, my suggestion to you would be to make sure this rule is in bold and easily seen when making reservations. Also, why give the room away? Charge a fee instead - or call the guest!
It should be noted that I love and highly recommend Hampton Inns, and every other one I've stayed at does not have this policy.
- Official Description (provided by the hotel):
- Positioned in the historical town of Frederick, Maryland, the Hampton Inn Frederick hotel is the perfect place to rest after a day out on the town. Explore the cultural landmarks in the city, learn about the development of Civil War medicine, browse the local antique shops and enjoy local dining and entertainment options. As the day winds down, enjoy complimentary internet service, a free hot breakfast each morning, outdoor pool, fitness center, business center and a clean and fresh Hampton bed. ... more less
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- Also Known As:
- Hampton Inn Frederick Hotel Frederick
- Frederick Hampton Inn