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Reviewed November 12, 2017

Stayed here for my son's hockey tournament. We usually stay at a Hampton Inn closer to the rink, but it was sold out due to an event. Wow, was this a bad choice. Hotel is severely dated, as many other reviewers have pointed out. While one of the staffers was friendly, professional and efficient, every other staffer we dealt with seemed completely overwhelmed -- as if it was their first day on the job. Checking-in felt like a bit of an adventure and one of our two rooms wasn't clean when we went upstairs. Later, it took forever to simply buy some overpriced snacks at the front desk. The noise from that night's event was awful and could be heard until around midnight or so. That said, the rate was quite low, the rooms were clean (when housekeeping got to them) and there are some additional (although dated) amenities -- putt-putt, pool, breakfast. Regardless, we won't stay here again and would recommend that others look at other options if you're staying in Frederick.

  • Stayed: October 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank paul-delaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Guest Relations Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded November 14, 2017

Thank you for your feedback. We are very sorry for your disappointments while staying with us. We agree with you that there are areas in need of attention and updates. We hope to have renovation plans within the next several months and hope you will choose to stay with us again for a more positive and refreshed experience. Thanks again for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2017 via mobile

This hotel room was very clean and well stocked. Water pressure was also amazing. They had an amazing breakfast with lots of choices cold and hot. Friendly service at the service desk and breakfast and even the cleaning crew were very nice.
Amazing for the price! We came to a yearly event in Maryland and we will definitely be staying here again next year.

Stayed: November 2017, traveled as a couple
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded November 7, 2017

Kelly, we appreciate you sharing your terrific feedback! We are glad you enjoyed your stay at Clarion Inn at the Frederick Event Center. Our goal is to provide excellent service, and we are pleased you had a restful and comfortable visit. Thanks so much, and please come back to see us again soon!

Mark Wright
General Manager

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Reviewed November 4, 2017 via mobile

The thing I constantly noticed the 24 hours I was at this hotel was how much it needs to be updated. My room looked the same as it probably did in the 90’s. I was surprised at how old the thermostat in the room was and the air seemed stale coming out of the HVAC. The bathroom was depressing....the shower head was nice and newer tho. The mattresses in my room needed to go! They were definitely old and over used. It didn’t seem like anyone else was staying there except for those there for the same small conference I went for. You may be able to stay here for cheap but I would recommend spending a few extra bucks somewhere else.

Stayed: November 2017, traveled on business
Thank AdventureMythsJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded November 6, 2017

Thank you for taking the time to write a review. Your observations about condition of the hotel are appreciated and have been shared with the appropriate individuals in our organization as we map out a plan for future upgrades and improvements. In fact, we begin construction on a new building in the near future, and we look forward to having you stay in it! We appreciate your remarks and hope you will stay with us each and every time you are in the area.

Mark Wright
General Manager

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Reviewed October 22, 2017 via mobile

First if all, we had booked it under a Holiday Inn Express, evidently it changed hands. My DH booked this. Well we never plan to stay.

No elevator, walked up with luggage to 2nd floor. Felt like being inside of a public housing buikding once we walking into the hallway, brick walls. The door to room looked dirty and marked.

The room was fair, we carry Lysol with us. Definately, not as nice as the other hotels we have stayed in, in this town. We only stayed one night, and would not recommend this to family and friends.

It late and in bed, asleep, but we're awoken to banging on the doir, I called out "who" several time, so finally my husband awoke and went to the door. The man whi was at the door, said he was security and was checking to see if we had checked in (what??). Do they have problems with people somehow seeking into the rooms for the night? If it had just been my daughter and I, I would not have opened the door. I didn't hear him knocking in other doors, just seemed very suspicious and somewhat disconcerting to us.

Did I say never again? Unless you don't mind run diwn motel type accommodations and being awakened in the middle if the night like you are being raided as a criminal, stay somewhere else.

This was reported as we left in the morning.

Stayed: October 2017, traveled with family
Thank LizSONJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded October 23, 2017

Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. I invite you to contact me directly if there is anything further we can do at this time.

Mark Wright
General Manager

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Reviewed October 22, 2017

This hotel used to be iconic in Frederick. Time has not been overly kind. While it is clean, the rooms could use a coat of paint, a few touches of decor, and a sense that someone cares. The staff seems to be energized only by conversations with one another, and requests seem to follow a bizarre chain of command where they eventually get down to someone who can't hand it off to anyone else.

Breakfast was adequate, but a little cramped. Meats were good, Western omelettes would have been better served as simple scrambled eggs.

Oh, and fix the vending machines or (if you can't get someone for an extended period of time, which seems to be the case) buy a sign rather than hand-crafting one that looks like a reminder that "we don't really invest ourselves in this"....it's the convention/conference business they care about.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank cnpritch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded October 23, 2017

Thank you for posting your comments regarding our hotel. While we are an older property, and our outward appearance certainly does not hide that fact, we make every effort to keep our guestrooms and public areas up to date. We are sorry you were disappointed with your room and the amenities provided and regret the inconvenience it caused. We appreciate your suggestions and hope you will give us another chance to regain your trust.

Management

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