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“Great example of what good customer service should be”

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Clarion Inn Frederick Event Center
Ranked #12 of 22 Hotels in Frederick
Rincon, Georgia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great example of what good customer service should be”
5 of 5 bubbles Reviewed June 30, 2013

I had some issues during my stay but prompt and decisive action by Lisa Saylor was above and beyond the call of duty and was much appreciated. I will be back in July in large part thanks to attention from Lisa

Stayed June 2013, traveled on business
Helpful?
6 Thank GrandPa51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Clarion Inn Frederick Event Center, responded to this review, July 15, 2013
Wow - that is so great to hear! Thank you so much for reviewing our hotel on your stay with us in June. We work very hard to make our guests happy and it sounds like Lisa was able to make that happen for you! I'm glad that she was able to take care of you. We look forward to having you back again this month. Thanks so much.
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279 reviews from our community

Traveler rating
    67
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    68
    36
    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Russian first
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  • Any
English first
Ijamsville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 30, 2013

My family recently lost a family member to a motorcycle accident. Upon planning the memorial service, we could not find a traditional gathering place for a memorial service. A call to Frederick Md Holiday Inn Conference Center was a dream come true. The staff welcomed us in with open arms picking out favorite colors for tables coverings and the menu for the lunchen. The day of the service we were greeted with a beautiful room with waterfalls that just set the mood for a tough day.Lamonte took care of the last minute, I forgot to bring that, items for us and was just super to deal with. I would highly recommend Holiday Day Inn for a memorial service.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Clarion Inn Frederick Event Center, responded to this review, July 1, 2013
We are so sorry to hear about your loss within your family! Hopefully the service was a peaceful time to reflect and remember your loved one! Thank you so much for allowing us to host this event for your many friends and family who attended. We are glad that we could help assist you with this planning as best as possible during this rough time and we are glad it was what you were looking for to celebrate his life.
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Pasadena, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 25, 2013

Everything went very well. I was there for 10 days and no complaints. Pool, bar and rooms were very nice.
Lisa and Sarah made the stay even more enjoyable with cold drinks and warm smiles.
The rooms were well equipped and the front desk took great care of my needs. My key stopped working one day and the front desk got that corrected right away. I then received a nice follow up call from the GM apologizing and making sure everything was OK. Great Job!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Clarion Inn Frederick Event Center, responded to this review, July 16, 2013
Thank you so much for your feedback about your stay with us! Our guests are extremely important to us - so taking care of them is our number one priority. It's so great to hear that so many of our staff members were able to make your stay an enjoyable one! It's also great to hear that you were able to take part in some of our amenities, such as the bar being served by our awesome staff. If you are back in the area, we hope to see you again soon! Thanks for staying with us!
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Redlands, California
1 review
5 of 5 bubbles Reviewed June 17, 2013

This was a very nice hotel. The room and public areas were very clean and well maintained. The room was comfortable and spacious, with refrigerator and microwave. The beds and bedding were comfortable (The pillows could have been better though.) There is a nice pool, spa, fitness center, and miniature golf. Breakfast at the on-site restaurant was very good. We also enjoyed the pool tables in the on-site bar. The location is good, near restaurants, entertainment, retail, etc.

The staff were fantastic. They bent over backwards for us. My wife went to the front desk for postage to mail a birthday card. The woman disappeared into the back for several minutes. When she returned, we found out that their postage machine was broken so she had asked several other of the employees if anyone had a stamp. She was very pleased that she found one for us which had an attractive design suitable for a birthday card. When we smelled smoke in our non-smoking room, the housekeeping manager went out of her way to track down the source, and checked back with us a couple of times to make sure the problem did not recur. The waitresses and housekeepers were also very friendly. We were really blown away by the service.

If we are ever back in Frederick, we will definitely stay at the Holiday Inn Hotel and Conference Center.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Clarion Inn Frederick Event Center, responded to this review, June 19, 2013
Thank you so very much for posting your response! We are so glad that you had an enjoyable stay and that our staff was able to accommodate your stay to make you feel at home! I am personally a huge fan of sending out birthday cards so I always keep "Celebrate" stamps on hand which is what was given to the front desk representative when postage was needed. Our guests are very important to us, so we are very glad that everyone took part to make your stay great - everyone from the restaurant staff, to the front desk, and even the housekeeping manager taking the extra time to resolve your problem! We look forward to having you back at the hotel with us when you are in Frederick again! Thanks so much!
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Baltimore, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 16, 2013

Clean room very comfy beds, microwave and fridge in room, the lounge runs like a well oiled machine with lisa and sarah serving up smiles with every drink, they helped being away working for ten days more tolerable, the front desk also very helpful and pleasant. I would stay there again.

Room Tip: 1st floor room 186
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jakedollar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Clarion Inn Frederick Event Center, responded to this review, July 1, 2013
Thanks so much for staying with us this past month! We are glad that our front desk and bartenders were able to take good care of you during your 10 day stay with us! We like to make our guests feel that our hotel is their "home away from home" so hopefully everyone was able to make you feel that way! We look forward to you coming back again and thank you for your positive response!
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Detroit
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

I was really impressed with the customer service. The woman at the desk was so pleasant and helpful. The room was very clean and the microwave and refrigerator was a plus. I would recommend this to everyone.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bowler296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Clarion Inn Frederick Event Center, responded to this review, June 10, 2013
Thank you so much for giving your feedback on your recent stay with us! It is so refreshing to hear when our guests have great stays like you recently had at our hotel. I am glad that our front desk representative was able to assist you with your stay and it's great that all of the amenities that you were hoping for, were an added benefit; in addition to the cleanliness of your room. We hope that if you are back in the area, you will stay with us again! Thanks so much :)
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limerick
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 30, 2013

I have been coming to Holiday Inn for almost 3 years and Lisa Henry is a great addition to your Customer service. She is very accomedating when ever I stay at Holiday Inn I make it a point to stop in the loung even if I am not dining or having a drink. The front desk staff is more than Standard too thumbs up to them all.

Room Tip: Great court yard for smoking a stoggy
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wali m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Clarion Inn Frederick Event Center, responded to this review, June 14, 2013
I really appreciated reading your comments about Lisa and the rest of my staff! She is an exceptional employee and has demonstrated a very strong grasp of what excellent customer service means! So too are my front desk staff! I look forward to having you stay with us again in the future and please introduce yourself to me so that I may thank you personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Frederick Event Center

Property: Clarion Inn Frederick Event Center
Address: 5400 Holiday Dr, MD, Frederick, MD 21703-8472 (Formerly Holiday Inn Frederick Hotel & Conference Center)
Location: United States > Maryland > Frederick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 22 Hotels in Frederick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn Frederick Event Center 3*
Number of rooms: 155
Official Description (provided by the hotel):
Welcome to the Clarion Inn Frederick Event Center! We are conveniently located at the intersection of I-270 and Route 85 at the Francis Scott Key Mall. Our central location to historic downtown Frederick, Washington DC and Baltimore makes for an easy drive to any local area attraction or businesses.We are just minutes away from local attractions including Fort Detrick, Frederick Fairgrounds, Frederick Keys, Adventure Park, Hood College and more! Are you in town for business? We are located near several companies including State Farm, Allegheny Power, Lockheed Martin, Landmark Aviation, Bechtel, BP Solar and FKI Logistix to just name a few.This Frederick Hotel offers 155 beautifully appointed guest rooms. Our rooms offer the new Simply Smart bedding collection, complimentary high speed wireless internet access and all the conveniences of home. Dine in our 5400 Market Place Restaurant where kids 12 and under eat free*. Our indoor recreation center features a pool, sauna, miniature golf, games, fitness center, business center and more! Planning an event? We have over 13,000 Sq Ft of event space. Our experience staff will help you plan your next meeting, wedding or event. We offer catering and equipment rental.The Clarion Inn Frederick Event Center is the perfect hotel for your business or leisure travels. We are also pet friendly! Make your reservation today! *Only with the purchase of an Adult Meal ... more   less 
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Also Known As:
Holiday Inn Frederick Hotel Frederick
Holiday Inn Frederick Hotel And Conference Center
Frederick Holiday Inn

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