I seriously can not believe this place is still in business. It seems the common denominator in all these reviews is the customer service. HORRIBLE does not even begin to explain my experience with this place. My husband and I live in Columbus Ohio and he works in Fredrick. He has to spend 5 days a week away from his family and Motel 6 has not made the transition any easier. Lets list some issue's........housekeeping forgets pillow cases and towels and when he calls down to ask for them they gave him ONE hand towel. He comes back from work to find house keeping in his room cleaning and she set her TOILET BRUSH CLEANER on top of his TOOTH BRUSH! He asked for batteries for the remote and was told "NO". He notified them that a light bulb was out in his room and they said they wouldnt fix it until he checked out! Every day he comes back from work his key card is deactivated. One week he went the whole week without hot water. He called the manager several times and has NEVER received a call back. By luck he passed the manager and discussed issues with him and was told his room would be credited for all of the days the hot water was out and then the next day the manager changed his mind and only credited him 50%. I then called and spoke with Diane at the front desk. I can not believe this girl has a job. She first spoke to me, told me about my husbands room and his co workers rooms and then when I asked to speak to the manager she started to tell me she could not disclose any information. WHAT? She had already disclosed their information and all I asked her to do was take my name and number to give to her manager. She refused to give me corporates number and then mocked me when I spoke! I then located the information and filed a complaint with corporate. I was promised the manager would contact my husband to discuss and resolve issue's at hand and GUESS WHAT????? The never called and the next week my husband was put on "THE LIST" and can no longer rent rooms! When I called back to corporate I was pretty much told there was nothing they would do about the situation. I was told that even though my husband (and all of his coworkers) were treated poorly that Motel 6 stands behind that location decision to put him on "THE LIST". This blows my mind.....OH yea.....don't check in at night because the desk clerk doesn't even know basic math......on several occasions he has told my husband to speak with his sister in the morning because he couldn't figure out a simple math calculation (had to do with the discount my husband receives). He can run your credit card and take your cash but he doesn't know BASIC MATH! I would never reccommend anyone stay at this location.
- Official Description (provided by the hotel):
- Motel 6 Frederick - Ft Detrick is located near restaurants, the Frederick County Fairgrounds and Frederick Community College. Wi-Fi is available in all of our modern rooms for a small fee. Amenities also include a conference room and seasonal pool. ... more less
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- Also Known As:
- Motel 6 Frederick Hotel Frederick
- Frederick Quality Inn
- Holiday Inn Frederick
- Frederick Holiday Inn