Front desk staff lost paperwork for third party bill and wedding guests had to spend the night in the lobby instead of the room we paid for. Also room not stocked with towels. Had to use bath mat to dry off until we got towels from front desk.More
Front desk staff lost paperwork for third party bill and wedding guests had to spend the night in the lobby instead of the room we paid for. Also room not stocked with towels. Had to use bath mat to dry off until we got towels from front desk.MoreShow less
I would like to take this opportunity to clarify the issues you experienced with your stay. I apologize for any poor impression that we may have left on you. We received the necessary paperwork in the afternoon on the day of your arrival and checked guests in shortly after. I do not know if there was an error made in the sending or receiving end earlier that you are referring to but I can assure you that if we had the necessary paperwork on hand then there would have been no delay with your check in process. Please make the front desk aware if you ever experience a shortage of linens or any other issue during your stay, we would have loved to have made up for our oversight. We really appreciate you sharing your review and hope that it does not deter you from staying with us again. Thank you!
All staff members were friendly. The room was clean and the beds were comfortable. The continental breakfast could use a little more variety in the selections of food. It was a good stay for the money.
We would like to thank you for staying with us and for posting a review. It was our pleasure to have accommodated you and we look forward to seeing you again! Safe travels!
Only the pool wasn't heated, but everything else was as i wished for. the room is clean, the bathroom is nice (and clean). the ac works and isn't loud.
the location is super, only about 30 minutes from Washington, and about the same time to a couple of locks in the canal nearby. I will definitely be back if I'm in the neighborhood again
Thank you very much for your review! We were glad for the opportunity to accommodate you during your trip so far from home and look forward to seeing you again. Safe travels to you!
This hotel was very nice for the value. The grounds were clean, rooms were clean, shower head could be a little higher!
Thank you for sharing your sentiments! We hope that we provided you with a pleasant experience during your trip to Frederick as we aspire to be your stop the next time you are in town. We have been looking into installing "gooseneck" shower fixtures to help with the height of the shower head and hope that it was not too much of an inconvenience for you. Thank you again!