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“Disappointing, but okay”

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Best Western Historic Frederick
Ranked #11 of 22 Hotels in Frederick
GreenLeadersBronze level
Whitby
Level 4 Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Disappointing, but okay”
Reviewed July 14, 2013

First let me say that we love Best Westerns and stay at them on every vacation. That said, this hotel was a bit of a disappointment. When we arrived there was no one on the desk for 10 minutes. She was alone in the hotel and had to leave to assist in the laundry. She came back to me waiting and the phone ringing. She put the phone on hold to check me in. She was gracious and apologized for the delay.

The pool is outside the front door and is accessed to the left of the front door. Breakfast is the standard Best Western fare. The rooms are large, but we had a king room - 2 beds would have definitely changed the size of the room. The room was clean, but damp. The carpet felt damp when we walked on it. The AC kept the room cool and was not too loud.

The bathroom was clean, but very small. They have renovated and added a shell to the bath area. The shower curtain is on one of those curved rods, which makes the bathroom even smaller. The sink is outside the bathroom and across the entry hall.

The room had a fridge and microwave - very handy. Internet access is free and needs no password. All-in-all a good, but slightly disappointing, stay.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Happy-Suzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
O, Fl.
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 10, 2013

Planned this visit for quite some time. During numerous phone calls the staff answered
all my questions thoroughly, offered travel times, distances and suggestions.
All in all a really good stay at a great rate.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank candic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 28, 2013

It was a disappointment to find this hotel in an industrial area. Up all night long while a group of semi-pro baseball players partied and ran up and down the halls. Hotel staff did nothing to stop it.
No elevators, small bathrooms with poor amenities and the breakfast room fills up fast so get there early.
In fairness, the front desk did refund partially our room charges but even with the refund, this hotel is overpriced and has very little value.

Room Tip: Stay somewhere else.
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
2 Thank NzlanderOnTheMove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Maryland
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 27, 2013

We were a little worried about booking this hotel since it didn't have very good reviews; but this place is fine. It's not a resort or anything, but the breakfast was adequate and it is pretty quiet considering it is right off the highway. Overall for the price we paid, I would say we got a great deal. Oh but... The bathrooms are tiny.

  • Stayed June 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenton, MO.
Level 6 Contributor
127 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 28, 2013

We stayed for one night in April, 2013. Hotel is in commercial setting near highway. Desk staff not helpful. We learned there was no elevator only after asking several times and being assigned a second floor room. We were then offered a first floor room but was told it was in noisy location. About the room: The bath room was tiny. Window opened but had to be prompted open or it would fall shut. Overall, a standard motel room; not worth the price we paid (about $90).

Room Tip: No elevator; request a room on first floor if you have heavy luggage.
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank mfsinmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benezette, Pennsylvania
Level 1 Contributor
4 reviews
Reviewed May 28, 2013

Booked a King size bed and large room through hotels.com. Not avail when I arrived, but it was late so I took a room with two double beds. Talked to another guest that had also booked a king and was told: "Sorry" Place is run down. No decent restaurants close. Bathroom is claustrophobic.

Room Tip: Call to confirm that they really have the room you booked!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Bobbi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level 1 Contributor
4 reviews
Reviewed May 13, 2013

Desk staff very friendly and helpful.
We have stayed in better Best Westerns in the USA and when we first arrived this one looked fine and going on the previous reviews we thought this one would be OK as well. The bath room was very very small (a previous review had mentioned this, but this was smaller than I thought it was going to be), the sheets on bed looked tired and old and would have been more appealing if they had been ironed.
We returned one evening to find our room had not been cleaned, towels changed or bed made. Basically the cleaning staff had just not bothered to come in. We had been advised if we left the Do Not Disturb sign on the door past 10AM then the room may not be serviced that day. We left the room at 09.15 and had not put the sign on the door! The evening desk staff advised us that the house keeping manager was away and sometimes that can happen!!! We complained to the manager in the morning and were assured that they would look in to it and were very apologetic.
That day we left the hotel at 09.15AM returned at 08.30 PM to find the towels and bins had been emptied but the bed was not made! The evening desk staff advised us again, that this can happen, had we left anything on the bed as the staff won't touch the beds if there is anything on the bed that doesn't belong to the hotel i.e night wear. We found this strange as on the first morning we had left nightwear tucked under the pillows and had no problem with them making the bed.
We complained again to the manager in the morning and he was very apologetic and adjusted our bill when we checked out that day.
Fortunately we had only booked for 3 days, otherwise we would have found somewhere else to stay. We will never stay in that Best Western or any other again.

Room Tip: Rooms on the second floor over looking the car park for being quieter
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LesleySmyth425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Historic Frederick

Property: Best Western Historic Frederick
Address: 420 Prospect Boulevard, Frederick, MD 21701-6400 (Formerly Quality Inn Historic Frederick)
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Frederick
#5 Business Hotel in Frederick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Historic Frederick 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Our charming Frederick, MD hotel is conveniently located off of 4 major highways and is just minutes from the downtown Frederick area. With room types for all your traveling needs including amenities such as, Complimentary Hot Breakfast, Complimentary High Speed Internet access and Complimentary Parking make a stay at our hotel both convenient and comfortable. ... more   less 
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Also Known As:
Best Western Historic Frederick Hotel Frederick
Best Western Frederick
Frederick Best Western

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