As a Diamond member, booked a Junior Suite with separate bedroom and living room with a pullout sofa bed for my wife and son for a wedding. Upon arriving, we were told to head up to a room on the fifth floor. Entered room, and it was just a single with a King Bed, and no pullout sofa. Called the front desk and had to convince the employee that I was indeed in a single. The desk manager insisted it was a suite, and this argument lasted for awhile. Then the manager said that Junior Suite room we booked had a hole in a plaster wall and had to be taken out of service, but we could have the room for a "discount". I said that was okay, and we moved to a better room. The overriding question is why did the desk manager send us to a room that was not a junior suite and not notify that we were not being checked into the junior room suite as we wanted.
There was no recognition of my Diamond Hilton status and there was no further discount applied on our room after the wedding group discount which was procured beforehand. The sheets on the pullout sofa were dirty and it took three calls to get the staff to send up clean sheets and an extra towel. The room was not of expected quality, and there were several stink bugs in the room that we had to remove.
We were dissappointed with the general condition of the room, and of course, the confusion and poor service levels, although the breakfast quality was excellent.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more less
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- Also Known As:
- Hilton Garden Inn Frederick Hotel Frederick
- Hilton Frederick