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“Blase” 3 of 5 stars
Review of Hilton Garden Inn Frederick

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Hilton Garden Inn Frederick
Ranked #3 of 21 Hotels in Frederick
Certificate of Excellence
Boise, Idaho
Level Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Blase”
3 of 5 stars Reviewed August 30, 2012

I understand this place is under new management now. That's a good step, because the old management (with the exception of Jesse, who was an excellent hotel employee) was terrible. This hotel is higher-priced, with less perks and less options, than the Hampton down the road- yet the Hilton Garden Inn is supposed to be a "higher-quality" hotel. Don't see the point of staying here when the beds are like rocks, the rooms are dark and without working exhaust fans in the bathrooms, and the prices on the food in the "restaurant" are ridiculously high. And you pay for breakfast that is sub-par compared to any of the free breakfast hotel buffets in the vicinity. Expected better of a Hilton, really.

Room Tip: Sleep somewhere else.
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  • Stayed October 2011, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank WhereDoIGoNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, September 4, 2012
Dear WhereDoIGoNow,

We are sorry to hear that your former stay at the Hilton Garden Inn in Frederick was not great. We are in fact under new management and are making many changes to the hotel. We hope you will consider staying with us in the future so you can see the great changes!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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551 reviews from our community

Traveler rating
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    161
    55
    30
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Michigan, United States
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed August 18, 2012 via mobile

Stayed 6 days for work. Pleasant staff, very clean, great breakfast, across the street from a mall, safe neighborhood, walking/running path. Only problem was remote printing didn't work but desk staff cheerfully printed from a flash drive.

  • Stayed August 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank jsray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 8, 2012

Don't expect the staff at this Hilton Garden Inn to know their knee from their elbow. When we checked in, we were told we could stay Saturday + Sunday, but that Monday was sold out. Reception then spent a day telling us we probably could be accommodated. Sunday evening, they told us to call first thing Monday morning to check on availability. We called at 8:00 am on Monday; they were sold out. As we walked out of the hotel at 11:15 am, Reception suddenly announced they had found us a room. Is this a JOKE?

  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank AnaLuisa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Maryland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 1, 2012

While some staff were fantastic and helpful, others were nice but kept getting things wrong and a couple of my guests in my block thought the man who checked them in seemed very drunk..eek!

They didn't hand out at least half of my gift bags as promised, what a waste of time and money for me since I ended up picking up so many bags not handed out..guest were confused when they saw some get them and they didn't, including my parents.

I have a feeling staying at this hotel on your own isn't too bad but I would NEVER book a block of rooms here again, especially for a wedding. It was just too many headaches with them. I had to practically argue to get the comped room and discount they agreed to if enough people booked in my block. Not to mention I contracted to have the bar opened from 10p-12:30a and something went wrong and it didn't open and they didn't schedule a bartender. Luckily a front desk worker was able to step in and open the bar over an hour late...she was great, but I still had to make the angry call after my reception to make it happen..ugh.

Breakfast is not even close to worth the ridiculous price. Don't get breakfast included...there's an IHop and Cracker Barrel near by. And the beds were surprisingly uncomfortable, especially the pillows. Not to mention our smoke detector had an unusually bright and annoying strobe that went off every 30 seconds to show it was on and working I suppose...makes it hard to fall asleep.

Supposedly some of my issues are due to new ownership taking over on the weekend I was there...not sure why that effects me and don't think it should...I haven't tired the other hotels very close by but I recommend to try them.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank kasi16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, August 2, 2012
We hope that every bride has a wonderful wedding day and weekend. We understand that yours was not everything that it could have been due to some issues at the hotel. As we spoke about, your wedding took place before the new ownership and management company came into the hotel. We understand that does not make your stay better, but we have done all that we can to try to rectify previous concerns. As the new management of the hotel, we appreciate your feedback on what could have been done better, and we will make sure to look into and correct anything that we need to for any upcoming weddings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2012

The staff was very nice .. The hotel was very clean . And the food was to die for..

  • Stayed May 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Enots12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, Maryland
1 review
5 of 5 stars Reviewed June 27, 2012

I have stayed here a few times. I will never pick another hotel. The hotel was super clean. The staff was friendly and the price was competitive. The bed was pretty dern comfy as well. Thank You Hilton Garden Inn for a great experience. We will be back again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cory A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, August 2, 2012
Thank you for your great feedback on the Hilton Garden Inn in Frederick MD. We are looking forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
greenville, sc
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 26, 2012

First, let me say, for the most part, the hotel and employees were okay. However, some policies were inconvenient. We were there for a wedding and our group spent a lot of money at this hotel. Yet when one of our people tried to check in early (with a reservation) and early was 1 PM, they refused to let them. So this couple had to shower and change in someone else's room in order to get to the wedding on time. I know there were rooms available, and in the end, later arrivals were checked in prior to this couple.

Second, you'd think they were giving away filet for breakfast. You had to have your breakfast voucher, even though entrances were key locked early in the morning, then after completing your buffet breakfast, you had to sign another voucher. Redundant. Guess they were trying for more tips or something.

Third, the pool had so much chemical, the kids in the wedding had to be told to stay out of it because family didn't want their red eyes looking bad at the wedding.

Fourth, the beds weren't so great, either. And the rooms weren't very well cleaned. Found dirty tissue on the floor by the night stand.

This place charges a LOT and for that kind of money you come to expect the best. We were very disappointed.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank bear1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Frederick

Property: Hilton Garden Inn Frederick
Address: 7226 Corporate Court, Frederick, MD 21703
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Frederick
#2 Business Hotel in Frederick
#2 Romantic Hotel in Frederick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Frederick 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Frederick Hotel Frederick
Hilton Frederick

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