Our service was poor. We arrived around 4 PM on a Saturday and there was hardly any other customers there. However, there were plenty of waiters standing around talking to each other waiting for the dinner rush. We were sat at a table. No silverware was given. We ordered drinks and they were brought to us. No silverware was given. We ordered our meals and our waitress brought us our soup and salad and told us to enjoy. No silverware was given. How are we supposed to enjoy? Did she want us to eat with our hands? Of course she disappeared when we realized there was no silverware to eat with. So, I stood up and tried to flag down one of the many waiters that weren't serving any customers. There were like three exchanging parting pleasantries with a family leaving. None of them would pay me any attention. So, I eventually flagged down the hostess and asked her for some silverware. She was great and brought us out something to eat within no time.
I ordered the Endless Shrimp deal since it was expiring at the end of the month and I've never had it before. My salad was fine, my baked potato was fine and my Shrimp Scampi was good. The Spicy Soy-Wasabi Grilled Shrimp over wild rice pilaf was disappointing as it was not spicy and there was hardly any rice served to me. I finished these two dishes and ordered another round of Garlic Shrimp Scampi and a Shrimp Linguini Alfredo. Yet more poor service as I had to wait a good while before the Shrimp Scampi was brought out to me and even longer for the Linguini Alfredo. The Linguini Alfredo looked like it was literally slopped together and didn't taste very good. I had a few bites and pushed it away. I had enough with this place, their lack of even average service and mediocre food.
What they charge for what we got was criminal. When we first sat down one of the only other parties had a crying baby and, of course, we were sat right across from them. We couldn't hear each other at our table until they left. We didn't get a visit from anyone special like a manager. We weren't told to come back soon.
The general manager here needs to train her wait staff on better customer service. This is the worst Red Lobster experience I've ever had.