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“wow for service”

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Sleep Inn Barstow on Historic Route 66
Ranked #17 of 29 Hotels in Barstow
Calgary
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“wow for service”
Reviewed August 5, 2013

on our recent trip we stayed one night at this property. The absolutely best service from the staff on duty. the room was very good with a comfortable king bed. got a fridge for medications with no trouble in a very short time. greeted by iced tea and fresh baked [excellent] warm cookies.
the free breakfast was standard but tables etc. very clean and kept that way. And too boot the restaurant recommended was so good we stopped on our way back to Canada to have another meal[the Pizza Palace].
truly a better than average place with above excellent friendly, knowledgeable staff at all levels. The trains did not disturb us at all and the plug pack given us made it a great memento and story.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mawt101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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    51
    26
    15
    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • French first
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English first
Dublin, Ireland
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 3, 2013 via mobile

Stopped here late a night and what good luck. Have nothing but praise for this stopover. Staff were very friendly and helpful. The room very spacious and comfortable. The hotel posted warning about being close to the rail yard but the triple paned windows did more than enough to quell any potential disturbance and we slept soundly. A pool and laundry facilities were an added plus. The breakfast is one of the best I've had in my American travels. Would definitely stay here again.

Stayed July 2013, traveled with friends
Helpful?
Thank Eva H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felixstowe, United Kingdom
Level Contributor
124 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 20, 2013

Stopped at this hotel on spec during our R66 trip. Did not receive an enthusiastic welcome at check-in, despite being a Priority Club member. Room was adequate but had no fridge or microwave. There was warnings of loud noise from trains but fortunately this did not affect us.
TV and waffle maker in breakfast area out of service. Had to request replenishments of juice and bread, otherwise breakfast was as expected.

The pool was the coldest we had experienced on this trip but the room had the best shower so far.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaunalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sleep Inn Barstow on Historic Route 66, responded to this review, July 8, 2013
Dear Shaunalan,

Thank you for being an IHG Rewards Club member and for leaving us a feedback. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be reviewed by our team and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Once again, thank you for your feedback.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, California
Level Contributor
253 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed June 19, 2013

I accidentally booked two rooms here thinking it was the other Holiday Inn Express in Barstow....
Very, very tiny rooms, no fridge, no microwave, LOUD trains switching all night long. Dumb location for any hotel...very slow check-in...40 min.?
Woke up to things chewing in the walls! Maybe slept 2 hours. Not good after being on the road all day. We had two big 36' trucks and noted that needed parking for both on reservation but barely found room to park them.
Entire hotel smells like carpet freshener powder. Covering up something?

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kernvilledaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sleep Inn Barstow on Historic Route 66, responded to this review, July 4, 2013
Dear kernvilledaddy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the check in experience, room size and room amenities. We will look into these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester uk
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 17, 2013

everything fine but bland coporporate lodgings.
would have looked elswhere but was getting dark.
Breakfast finished on the dot and we felt lucky to get anything
Room clean and beds comfortable

Noise of railroad squealling much of the night
Hotel offered earplugs in room literature but no open disclosure on front desk
£78 for one room 2 people too expensive

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feebee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sleep Inn Barstow on Historic Route 66, responded to this review, July 13, 2013
Dear eebee1,

Thank you for taking the time to complete a review on your stay. It is pleasing to know that you noticed the cleanliness of the room and found the bed comfortable. I truly apologize for the not up to par experience you had during you stay with us. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
130 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed May 28, 2013

This hotel is great to stopover when traveling from LA to Vegas. I like talking to the staff and enjoy the good atmosphere. The noise level from the train switch did not stop me from getting a good nights sleep. I will be back soon.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joerg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
130 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 9, 2013

The hotel personnel is very friendly and helpful in general. The rooms are very clean and spacious enough to feel comfortable. The hot breakfast was good and well prepared. The fitness center is small, but okay for a quick workout after a long drive. The only drawback is a train switch station right behind the hotel that creates some noise which did not stop me from having a good night sleep. I would definitely stay there again when I am in the area.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joerg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack M, Front Office Manager at Sleep Inn Barstow on Historic Route 66, responded to this review, February 11, 2013
Dear Joerg S

I am very glad to hear that you enjoyed your stay. Our staff works really hard to make sure your stay is great and that you get the great service of the Holiday Inn Express. Thank you for taking the time to leave us a review and for your kind words. We look forward to having you stay with us again.
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Additional Information about Sleep Inn Barstow on Historic Route 66

Property: Sleep Inn Barstow on Historic Route 66
Address: 1861 W Main St, 1861 West Main Street, Barstow, CA 92311-3715 (Formerly The Barstow Route 66 Hotel)
Phone Number:
Location: United States > California > California Desert > Barstow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 29 Hotels in Barstow
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn Barstow on Historic Route 66 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay awhile with this hotel on Route 66 location. Welcome to the friendly Sleep Inn Barstow on Historic Route 66 Hotel, where the coffee and iced tea are ever-flowing and the rooms are clean and comfortable. The hotel specializes in taking care of business travelers, specifically government and military travelers in need of extended stay options. Guests enjoy both free wired and wireless HSIA and a 24-hour Business Center with fax, print and copy services. No matter if you are in town dealing with the Railyards, USMC Logistics Base or Fort Irwin Military Base, the hotel can help you stay productive and comfortable. We also offer per diem rates year-round.The hotel's location in Barstow, CA surrounds guests with rich railroad and pioneering history, so consider starting your adventure at Calico Ghost Town, which offers gold panning, mine tours and gunfight stunt shows. Experience the desert landscape as you tour the National Training Center at Fort Irwin. The hotel is also on Historic Route 66, so a visit to the Route 66 Mother Road Museum is a must. While there's plenty for the hotel's guests to do in Barstow, CA, the on-site amenities offer guests plenty of options, as well. Soak up some rays by the outdoor pool, grill out with the propane barbecue grill or work out in the Fitness Center. We serve a hot and free breakfast daily. Book today and let us show you what a difference friendly Southwestern hospitality makes! ... more   less 
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Also Known As:
Holiday Inn Express Barstow - Historic Route 66 Hotel Barstow
Holiday Inn Barstow
Barstow Holiday Inn

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