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“wow for service”

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Baymont Inn and Suites Barstow Historic Route 66
Ranked #14 of 29 Hotels in Barstow
Reviewed August 5, 2013

on our recent trip we stayed one night at this property. The absolutely best service from the staff on duty. the room was very good with a comfortable king bed. got a fridge for medications with no trouble in a very short time. greeted by iced tea and fresh baked [excellent] warm cookies.
the free breakfast was standard but tables etc. very clean and kept that way. And too boot the restaurant recommended was so good we stopped on our way back to Canada to have another meal[the Pizza Palace].
truly a better than average place with above excellent friendly, knowledgeable staff at all levels. The trains did not disturb us at all and the plug pack given us made it a great memento and story.

  • Stayed: August 2013, traveled with family
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Thank mawt101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 - 130 of 174 reviews

Reviewed July 3, 2013

Stopped here late a night and what good luck. Have nothing but praise for this stopover. Staff were very friendly and helpful. The room very spacious and comfortable. The hotel posted warning about being close to the rail yard but the triple paned windows did more than enough to quell any potential disturbance and we slept soundly. A pool and laundry facilities were an added plus. The breakfast is one of the best I've had in my American travels. Would definitely stay here again.

Stayed: July 2013, traveled with friends
Thank Eva H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Stopped at this hotel on spec during our R66 trip. Did not receive an enthusiastic welcome at check-in, despite being a Priority Club member. Room was adequate but had no fridge or microwave. There was warnings of loud noise from trains but fortunately this did not affect us.
TV and waffle maker in breakfast area out of service. Had to request replenishments of juice and bread, otherwise breakfast was as expected.

The pool was the coldest we had experienced on this trip but the room had the best shower so far.

  • Stayed: June 2013, traveled as a couple
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Thank Shaunalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Baymont Inn and Suites Barstow Historic Route 66, responded to this reviewResponded July 8, 2013

Dear Shaunalan,

Thank you for being an IHG Rewards Club member and for leaving us a feedback. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be reviewed by our team and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Once again, thank you for your feedback.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed June 19, 2013

I accidentally booked two rooms here thinking it was the other Holiday Inn Express in Barstow....
Very, very tiny rooms, no fridge, no microwave, LOUD trains switching all night long. Dumb location for any hotel...very slow check-in...40 min.?
Woke up to things chewing in the walls! Maybe slept 2 hours. Not good after being on the road all day. We had two big 36' trucks and noted that needed parking for both on reservation but barely found room to park them.
Entire hotel smells like carpet freshener powder. Covering up something?

  • Stayed: June 2013, traveled on business
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Thank kernvilledaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Baymont Inn and Suites Barstow Historic Route 66, responded to this reviewResponded July 4, 2013

Dear kernvilledaddy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the check in experience, room size and room amenities. We will look into these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed June 17, 2013

everything fine but bland coporporate lodgings.
would have looked elswhere but was getting dark.
Breakfast finished on the dot and we felt lucky to get anything
Room clean and beds comfortable

Noise of railroad squealling much of the night
Hotel offered earplugs in room literature but no open disclosure on front desk
£78 for one room 2 people too expensive

  • Stayed: May 2013, traveled as a couple
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Thank feebee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Baymont Inn and Suites Barstow Historic Route 66, responded to this reviewResponded July 13, 2013

Dear eebee1,

Thank you for taking the time to complete a review on your stay. It is pleasing to know that you noticed the cleanliness of the room and found the bed comfortable. I truly apologize for the not up to par experience you had during you stay with us. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed May 28, 2013

This hotel is great to stopover when traveling from LA to Vegas. I like talking to the staff and enjoy the good atmosphere. The noise level from the train switch did not stop me from getting a good nights sleep. I will be back soon.

  • Stayed: May 2013, traveled on business
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Thank Joerg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

The hotel personnel is very friendly and helpful in general. The rooms are very clean and spacious enough to feel comfortable. The hot breakfast was good and well prepared. The fitness center is small, but okay for a quick workout after a long drive. The only drawback is a train switch station right behind the hotel that creates some noise which did not stop me from having a good night sleep. I would definitely stay there again when I am in the area.

  • Stayed: December 2012, traveled solo
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Thank Joerg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack M, Front Office Manager at Baymont Inn and Suites Barstow Historic Route 66, responded to this reviewResponded February 11, 2013

Dear Joerg S

I am very glad to hear that you enjoyed your stay. Our staff works really hard to make sure your stay is great and that you get the great service of the Holiday Inn Express. Thank you for taking the time to leave us a review and for your kind words. We look forward to having you stay with us again.

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Additional Information about Baymont Inn and Suites Barstow Historic Route 66

Address: 1861 W Main St, Barstow, CA 92311-3715 (Formerly Sleep Inn Barstow on Historic Route 66)
Phone Number:
Location: United States > California > California Desert > Barstow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 29 Hotels in Barstow
Price Range: $97 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn and Suites Barstow Historic Route 66 2.5*
Number of rooms: 64
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Also Known As:
Holiday Inn Express Barstow - Historic Route 66 Hotel Barstow
Holiday Inn Barstow
Barstow Holiday Inn

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