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“Mixed opinion”

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Concord's Colonial Inn
Ranked #3 of 3 Hotels in Concord
Certificate of Excellence
Reviewed November 23, 2011

My wife and I wanted to spend our anniversary in another old colonial inn like we did last year, but this time in Concord, so this place looked like a great option and I booked and paid for a deluxe suite for 4 nights. When we arrived however, we were given a regular room....which ended up being over the noisy bar where live entertainment plays late at night. I asked about the suite we booked and was told that was given to someone else for the next 2 nights and the entire inn was full and there wasn't anything they could do about it. The very nice woman at the front desk was obviously troubled by the mistake and gave us a $25 voucher for dinner to help appologize for the mistake and said that management would probably do more for us the next day. We are in the restaurant that night and found the menu rather limited and the $25 voucher didn't even cover either of our main entres let alone even half the meal.
The next morning other staff members at the front desk were unaware of the mixup and we had to explain the whole thing again but management didn't leave instructions for them so we had to check back again later....and again nothing was done so we spent another night in the noisy but otherwise very nice regular room. On the third day we finally spoke to a manager who helped us move over to the very nice suite in the Rebecca Guest House across the street and up a little. It's basically a 4 suite victorian house with hardwood floors, each with a kitchenette, living room, king size bedroom and a very tiny bathroom (at least that's how our suite was situated). This arrangement was what I originally booked and paid for for all four nights but we only got the last two nights here. No other compensation was offered so my wife asked them to do something and we were begrudgingly given 2 more $25 vouchers...which we used on a formal tea sitting the next morning (reservations needed) and they both didn't actually even cover all of that! $$$!
Upon checkout, the original front desk woman that we met when checking in was there again and was once again very appologetic and so nice that really, if not for her, I'd have dropped my 3 star rating to 2 for the entire experience.
Now about the rooms....
The normal room we had the first 2 nights was pretty nice, clean and semi spacious for an old colonial era inn. If it hadn't been over a loud bar / restaurant, it actually wouldn't have been a bad room to stay in at all. The TV was tiny and old but the WiFi worked great. The rooms are old and outdated but that is part of the charm of old inns like this.
The Rebecca Guests House suite we spent the last 2 nights in was very spacious and comfortable. Too bad the fireplaces in there aren't functional though! The hardwood floors are nice but not when you have small children running around on them in a suite above you. I would recommend requesting an upper floor suite if you choose to stay there.
We never really had any issues finding parking in the free lot behind the hotel and the location of the hotel is excellent to be able to walk to most of the downtown area shops and even to the train station where you can hop a ride into Boston for like $12 roundtrip.
The history of this area is awesome and we had a blast exploring it.

Room Tip: Unless you are into late night partying, you don't want room 20 which is over the bar where live...
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  • Stayed: November 2011, traveled as a couple
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2  Thank Bryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 21, 2011

I love this old place - such historic character and a beautiful setting. I like to sit on the front porch and watch the leaves fall or walk to the old north bridge. The food and beverages in the restaurants and pubs are excellent – I love the fine ales – clam chowder is great. Jazz night on Wednesdays is a favorite – if you don’t like the way things are in our country, have a chat with Moshe the Russian immigrant piano player – you’ll have a deeper appreciation for our great but imperfect country. The rooms are very comfortable and have a colonial (versus the plastic and veneer chains) feel. The staff is friendly and very helpful!

  • Stayed: October 2011, traveled on business
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1  Thank Kielbasaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

We stayed in the original part of the inn and had a spacious clean room which was right out of the 18th C. We had a great view of the historic Concord commons, wide plank floors, beamed ceilings and full large bathroom. We would definitely stay here again to tour colonial sites near Lexington and Concord, and we highly recommend the older rooms. This hotel contrasts favorably with not so well maintained cluttered old inns such as the one we stayed at recently in Ogunquit Maine (Rockmere Lodge). Staff here was very knowledgeable and professional. If you are also eating at the hotel make sure you plan for reservations in the more formal Merchants Row dining room. It's more elegant and less noisy with fewer young children running about. The other dining areas get quite frenetic.

Room Tip: Ask for a room in the old wing not The newer Prescott wing.
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  • Stayed: November 2011, traveled as a couple
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1  Thank Myacomet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

We spent 4 days in the Boston area last week, 2 nights were booked here. We booked a room with 2 beds, since our daughter was along. When we arrived, my husband was told we were "upgraded". He asked to see the room. It was on the third floor, no elevator. Initially, my husband noticed there was only one bed. He was told our original room was not available and housekeeping would bring a cot. We found the cot in the hall. We set it up in our cramped room.
Here are the details of the room: outdated 1970 ish style, worn out furniture ( full size box springs actually sagged at least 3" in the center and squeaked). Air conditioner in window that spewed cold air. Shower only in bathroom with a shower curtain held by velcro, pealing wallpaper, bathroom door did not close, no bathroom fan, heating units looked to be 1950 ish, heating unit in bedroom worked too well one night and the next night not at all. Water took a long time to warm, but then was hot enough to get burned. We were worried about a fire, so I checked out the fire escape. Everything squeaked which some can be expected, but most can be helped. The room was clean. If this is an upgrade, God forbid.
Very deceiving photos on website.
What is nice- the Merchant's Row Restaurant, and the exterior.
About the restaurants- all have the same menu- fine dining selections- so you may as well be seated in Merchant's Row, because you will be paying the same amount.
We were glad to move on to the Radisson for the remainder of our trip. We found rest there.

Room Tip: The Radisson is not that far away near Chelmsford.
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  • Stayed: November 2011, traveled with family
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2  Thank Corning_NYTammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holland6996, Front Office Manager at Concord's Colonial Inn, responded to this reviewResponded November 25, 2011

I truly do apologize that your experience here was not what you expected. I am pleased to say that we are going to begin a renovation of our Prescott Wing in early 2012 to address some of the issues that you have mentioned. I'm pleased that your experience in our restaurant was plesaant and I invite you to come back after the renovation so that you may have the experience that you are looking for.

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Reviewed November 1, 2011

Reserved a room here for one night this weekend after the freak Halloween snowstorm caused our town to lose power. Chose a two room suite as my mom's power was out too and she came with us. The hotel was full (from hearing other people in the dining room, lots of us were there because of no power!). Check in was quick and easy. Our room was located on the second floor in an annex building across the street. It was a lovely old home. The first room contained a twin sleeper sofa, small older TV, phone, fully equipped kitchenette and bathroom. Second room was huge; it contained a king bed, two closets, older TV with cable, bureau. Bathroom was very small, as was the shower, but the toiletries provided were of good quality. Beige area rug on the living room floor was stained. However, beds were comfy and the suite was very clean, as were the linens. I love old houses and really appreciated the period detail of the windows, lighting fixtures, built-in bookshelves, etc. The suite was $260, which I think was a tad pricey due to no flat screen TVs (IMHO, pretty much standard in hotels now, I haven't stayed in a hotel without one lately), tiny bathroom and no free breakfast (not even continental). Also, I could not get the free internet to work and when I went to the front desk for help, there was another guest there with the same complaint. But, there is a computer at the front desk for guests to check email and that worked well. If you are accustomed to modern, up-to-date furnishings and amenities, this may not be the hotel for you. Location is perfect, in the center of town. We ate dinner that night in the Inn's Liberty Room. The food was very good; the menu on the traditional side (pot roast, chicken pot pie, etc.) with some modern touches. They also offered a kid's menu. I hope my power doesn't go out again, but I would certainly recommend this lovely Inn to friends or family who are in the area.

  • Stayed: October 2011, traveled with family
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Thank BooKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holland6996, Front Office Manager at Concord's Colonial Inn, responded to this reviewResponded November 25, 2011

Thank you for your kind words. I am so happy that we were able to help in an unexpected situation. We take pride in giving back to the people of Concord and the surrounding areas during times of need. As far as the amenities are concerned, we are going to begin a major renovation in 2012 to update the hotels accommodations and amenities to bring them up to date.

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Reviewed October 18, 2011

Booked it for the next to everything in Concord location, the historic and classy looking exterior, and the fact that it had its own restaurant and bar (unlike most B&Bs in the area). The hotel is worn and shabby and just did not look or feel clean. Our room was very small and the bathroom was so small we literally could not go in there at the same time. With new decor, new wallpaper and paint, new carpet, etc., this place could be most charming. The bar food was quite good and the menu very interesting. But like the rest of the place, it did not look or feel very clean. Bar had not been wiped, etc. It seemed understaffed for the number of patrons. The rate was high compared to the quality of the accommodations. That said, this should be easy to fix----it's a jewel waiting to be polished.

Room Tip: Ask for a larger room, ours was so small.....but don't know which are larger.
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  • Stayed: October 2011, traveled as a couple
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1  Thank msserene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holland6996, Front Office Manager at Concord's Colonial Inn, responded to this reviewResponded October 20, 2011

Thank you for your comments about the Inn. We appreciate all types of feedback as it will help us to improve our services to all our guests. We are planning a major renovation in our Prescott Wing after the first of the year to deal with exactly the same issues that you mention.

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Reviewed October 13, 2011

Not only do I love the history that the Concord Inn offers, (as I am a relative of some of the Minutemen who fought in the battles of Lexington and Concord), but the food is great too! I've been on here for two separate occasions, once for dinner and once for brunch. The chicken pot pie is everything you would expect from an old school New England dinner. Brunch is also very good with a selection of just about everything! For brunch you HAVE to try the homemade fruit crisp, it's to die for!

  • Stayed: October 2011, traveled with family
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Thank Eileen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holland6996, Front Office Manager at Concord's Colonial Inn, responded to this reviewResponded October 26, 2011

We are so happy that you've enjoyed your dining experiences here at the Inn. Our new Executive Chef and his team have assembled menus that are seasonal with fresh local ingrediants whenever possible. We are making some surprising and exciting new additions our Sunday brunch and appreciate the feedback that our patrons give us.

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Additional Information about Concord's Colonial Inn

Address: 48 Monument Square, Concord, MA 01742-1875
Location: United States > Massachusetts > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Concord
Price Range: $135 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Concord's Colonial Inn 3*
Number of rooms: 56
Official Description (provided by the hotel):
Concord's Colonial Inn is a full-service hotel in the heart of the quaint, charming town of Concord, MA. Nestled between historic sites of the North Bridge and Walden Pond, the Inn features 56 hotel rooms, two restaurants, and several small function spaces. The Inn is dedicated to preserving the rich New England history of the area, while providing the highest level of comfort and service to its guests. Concord's Colonial Inn features fully modern amenities, a 24 hour desk, daily housekeeping services and private baths in all of its rooms and suites to accommodate both the business and leisure traveler. The inn features multiple function rooms ideal for corporate meetings, weddings and small gatherings. ... more   less 
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Also Known As:
Concord`s Colonial Hotel Concord

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