Large clean comfortable room but the entire property, lobby, halls, room smelled of a cheap commercial cleaner and it permeated everything. Restaurant next door was good. Beds were comfortable and balcony was a plus.More
- Free Wifi
- Free Parking
Large clean comfortable room but the entire property, lobby, halls, room smelled of a cheap commercial cleaner and it permeated everything. Restaurant next door was good. Beds were comfortable and balcony was a plus.MoreShow less
I am so sorry to hear your stay was compromised by our quarterly professional carpet cleaning Perhaps there was a change in the products that they typically use, as we have never had a adverse comment regarding the smell in the past. I appreciate your bringing it to my attention, and I will follow up with them to make sure we use something less obtrusive in the future. Thank you for you feedback, we appreciate it!
Good lighting, Queen bed, desk and chair, club chair with hanging light overhead, small closet, lights on either side of bed. Nice tub and shower, toilet rather noisy when flushed. Essence of toilet paper, so, so thin, but an extra roll was in bathroom. There was a coffee maker with bags of decaf and regular, sugar, and various sugar substitutes, coffee mate, napkins, and stirrers. A guest directory was on the desk.There were free, warm chocolate chip cookies on arrival. The location was perfect for us, not too far from Walden Pond and the Louisa May Alcott House, and Sleepy Hollow Cemetery.
Complaints: We had a 1st floor room with sliding door. When I stepped on the concrete slab it shifted and I nearly fell. Only one nightstand. Why do people feel the need to slam doors throughout the night and into early morning?
I recently stayed at this property for my brother's wedding in Concord. It was in a convenient location with easy access to route 2, quiet, clean and well priced. I would recommend this property for the budget conscious traveler looking for a quiet and comfortable place to lay their head at night.
Excellent value for your money. Dining options within walking distance. Hearty continental breakfast available daily. Decent clean pool. Friendly and accommodating staff. Easy access to route 2. We've stayed here twice and we were pleased both times and we'll definitely return!
Dear Christine W
Thank you for sharing your experiences at our hotel with the Trip Advisor community, we certainly appreciate your wonderful comments. Especially great to hear we provided such a good value , that's high praise! We will look forward to seeing you for your third visit.
Very good for a chain, but nothing special. My room on the second floor was clean, comfortable, and well maintained; the copious free breakfast had some good items, but essentially it was all mass cooked and tasteless.
The location is right off the highway, a short drive to Concord along a pretty street.
On average, this place is OK. However the issue that I experienced was that the room (I tried 2 different rooms) had a musty smell. The first room I was offered had a smelly sock odor also. I requested a room change which was promptly granted. 2nd room was not as bad. but it too had an odor. Just before checkout while removing our belongings, my son discovered a dirty sock (not ours) adjacent to the bed. Breakfast was good. Service during check in was pleasant. This used to be my place of choice when visiting the area, but now will look for alternatives.
Dear Gregory J
Please accept my apologies that we fell short of our high standards of cleanliness on your recent visit.. Our housekeepers work very hard to maintain a perfect score in our daily inspections , I am sorry we didn't achieve that during your stay. Please be assured we take your feedback seriously, as we take great pride in trying to make each stay the best it can be for all our guests..