I made a reservation for our dinner because of Trip Advisor and the incredible reviews I read. We made the appointment 15 minutes after we read the information-6:45pm 5-27-14. This was one day after our second year anniversary. As we drove we got lost and then finally decided to call and let them know we didn't know where we were. The gentleman was very helpful to explain where we were and even said he would come down to meet us:) . As we walk toward the door, there he stood standing very straight confident and welcoming. As we went through the doors came up the stairs and the greeted by two beautiful ladies, who were very helpful in giving us our table immediately and we were greeted by multiple people who work there all exactly in the same manner. The experience was one I have never had even as a hostess at a five-star restaurant I had worked in myself at one time. I watched very closely how everybody worked together and how professional and courteous everybody was towards each other and did their job with proficiency and professionalism. As time went on, we got our food and our waiter was in amazing, very nice, professional, and to the point and even engaged in friendly chitchat to learn about us and our intentions with being on our vacation. He at that time learned about our anniversary. later on we were asked how our dinner was. At one point being new to the restaurant i didn't know where the restroom was I led to the restroom ,I was treated almost as if we were the most important people in the whole entire restaurant. right directly to the restroom. At the moment I wished that I had taken my anniversary to them yesterday. husband soon after that I had to use the restroom and they did exactly the same for him. while I'm waiting, two of the gentleman who work on the side came and took our plates, one per plate. And the way they cleaned off our table with with class was amazing. Because my husband and I were called with the weather being down for this time of year, we didn't dress up we were jeans and T-shirts I dressed as much as I could with what I had and he did too. And yet we were not ever treated, even a tiny bit, at any moment that we were there any less than anyone else in that restaurant who would dressed to the nines to go there. The food was so good and the drinks were made so good that we wanted to have dessert after dinner. we had our dessert and it had a candle stuck to the plate:) then coming in and saying happy anniversary to us and right behind him sharper dressed gentleman comes up and Hands us two glasses of champagne just enough for desert and also wished us Happy anniversary:) we hadn't had that for our dinner last night :) so was an extra special gift to us.! I feel that there are many people in this world who EXPECT that type of service and don't appreciate it. But I and my husband both felt like that service should be all the time, but it only works when you have a good team. You could tell they work that way. Even if I was given that service every single day of my life, I would still appreciate it as if it was the first time, just like tonight. everyone who visits Concord should eat at this restaurant;) i guarantee it will be a terrific experience for you. Just remember, they are people too. Nobody's perfect. but after tonight's experience, my husband and I will remember it as our favorite! I doubt that I will ever be able to experience that type of service again Unless we come back to Concord.:) KA and PA
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