Stayed at this hotel for a week all inclusive from 21-28 September . This is certainly not 4 star. Apartments were clean but very basic. Stayed on 1 st floor above the car park which was sometimes noisy. Did not have much of a sea view. Balcony had rusted air vents and paint peeling off the walls. We overlooked the swimming pool which was very noisy. In fact hotel is very loud and very Spanish orientated. The rails from the pool were coming away from the wall of the pool and hand rails down the ramp to the reception was coming away from the brick wall making it dangerous especially for elderly guests we saw trying to get up the steps. Tiles were broken on steps all around the hotel. The entertainment is all in Spanish and not very good so spent the evening after dinner on our balcony. The noise does not stop until at least 2 in the morning and even then the children are running along the corridors and shouting. The bar staff are very rude and don't serve the English until you shout at them. The place is quite messy as the bar staff just throw rubbish from tables onto the floor. The same in the restaurant food is just thrown onto the floor when they wipe tables. Tables are very close together and you feel you are sitting with another family. The staff work very hard in the restaurant but do tend to crash about and bang your drinks on the table and always look as if they have the hump and are not enjoying there job. Many times I found the crockery with food on them from the previous day. Hot food was mostly cold. Chicken, fish, pizza, pork was the main hot meals every night. The breakfast was very poor. Had toast most mornings and cheese rolls lunch time, with chicken and salad in the evenings. Was hungry a lot of the time. The hotel is in the middle of nowhere stuck on top of a mountain. A shuttle bus does take you to the beach but we walked down and got the bus back up. There is nothing to do outside of the hotel and our highlight of the holiday was going to the beach to get an English newspaper as the hotel shop did not stock them. Did ask to be moved to a livelier resort but nothing was available and cannot fault Ruth on reception or the manager who tried their best to help. This hotel is 6 years old but looks a lot older and needs a lot of maintenance to bring it up to date. It is more 2-3 star. Would not recommend.
- Official Description (provided by the hotel):
- The Best Alcazar Hotel is located at Punta de la Mona residential area which is 1.2 km from La Herradura and 4 km from Almuñécar and in the middle of Costa Tropical. Nearby you can find The Marina and La Herradura and Punta del Este beaches. ... more less
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- Also Known As:
- Best Alcazar Almunecar
- Best Alcazar Hotel Almunecar