Stayed for a few days during the Holiday season Nov. 2013. Love this hotel, and it's location...
I usually stay here while in Atlanta, although I did have a few minor issues during this last stay. Had some problems with a noisy bathroom in the room. They sent a technician to fix the problem, which he did, but it happened again in the morning. They had a technician come again, and made sure it wouldn't happen again, which it did not.
Had an issue with ordering food late, with room service closing early. The hotel manager spoke to the kitchen and made sure that I received my dinner and took care of the bill as well. I ordered the herb vinagrette crusted chicken with creamy mac and cheese. I must say that both were cooked perfectly and tasted delicious.
They did everything they could to make me feel comfortable, and make sure I would stay with them again. The problem with the bathroom was taken care of. Renford Parkes, the hotels guest experience manager, took care of the bill for my dry cleaning, movie rental, and any meals during my stay. I was more than satisfied with how they took care of the problems, and will definitely stay with them again.
See you next time guys... ;-)
- Official Description (provided by the hotel):
- Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more less
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- Also Known As:
- w Atlanta - Buckhead Hotel Atlanta
- w Hotels Atlanta