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“W was a winner for us!” 5 of 5 bubbles
Review of W Atlanta - Buckhead

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W Atlanta - Buckhead
Ranked #65 of 171 Hotels in Atlanta
South
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“W was a winner for us!”
5 of 5 bubbles Reviewed February 18, 2013

Some of the reviews here weren't inticing, so we relunctantly booked. Weren't able to make it to Atlanta for the reservation. It was a non-refundable PriceLine deal, but decided to email the hotel and ask for help. They immediately responded and said we could rescheduled at our convenience for the same price. Arrived this past Friday. Everyone from the valet service attendants, to the front desk, to the restaurant personnel, could not have been warmer, friendlier, or more accomodating. They went out of their way to make the weekend special. When we checked in they said our King room was on the second floor near the gym, and asked if we would like another floor. I jokingly said, you can move us to the roof. She said, the Whiskey Blue lounge is a happening place late into the evening, and 5th floor would be quiet. The room was perfect. It was quiet with a great view of Atlanta. We have stayed in Buckhead at the Ritz Carlton, the Intercontinental, the Marriott Conference, the J W Marriott, and the Grant Hyatt. We will be returning to the W. The room was great, but the people were the best! Some have complained about the parking fees, but if you are driving, they will retrieve your car whenever you need it by dialing a number and have it waiting on you. It's a great location, Nieman Marcus in Lennox Square is a half block away across the street.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SouthernConnoisseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, March 13, 2013
SouthernConnoisseur - So glad we were able to help reschedule your special weekend and make it a great success!! Hope to do it again soon - thanks for the review!

All the Best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,253 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
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English first
Auburn, Alabama, United States
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed February 12, 2013

Staff were not friendly, bliss amenities in the bathroom were used, the room I was given was not the one reserved, I ordered breakfast, and it was never delivered. The Whatever / Whenever service was only mediocre. Don't spend $350 on a room here when there are so many options nearby that are competitively priced in comparison and much better quality. Notified management of my problems that I encountered and they did nothing other than add a few extra starpoints to my account. No apology, no phone call, no nothing. W Buckhead, you're not doing much to right your wrong or build a loyal customer. If you can, stay in one of the other W Hotels in Atlanta. Both are super nice, get the job done, and the management cares and is there to help when you need them!

Room Tip: Stay at the W Downtown or Midtown. Much better service and staff.
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  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Gib T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, March 13, 2013
Gib T - Thank you for your review and I'm glad that since your check out that we have been able to discuss your experience further and come to a resolution. We look forward to welcoming you back for a true W experience. Thank you again.

All the best
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 29, 2013 via mobile

This is my 3rd time staying here over the last few months. Rooms are a bit smaller than your average W but clean. I was impressed this time with the staff. Very friendly, valet was quick, and hosts hospitable. They have remodeled the restaraunt and it is much much better. Very cool decor and vibe.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Timmergund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, February 5, 2013
Timmergund - Thank you so much for your review and repeat visits! I'm so glad you've enjoyed our Southern Hospitiality and new restaurant, Cook Hall! Can't wait to see you again!

All the Best
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Burbank, California
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed January 27, 2013

To say this hotel is eclectic would be an understatement. It was not what I expected at all and at first glance my room screamed " the 70's called and they want their decor back". it's an odd mix of furnishings and a floor to ceiling bathroom door that is frosted glass ! Don't be put off by the fact that this is not your average hotel. Here are some of the good things that make it unique : THE STAFF- is wonderful -accommodating and more importantly Sincere. From the valet, to the front desk staff to bartender, to waiter- across the board they seem to Love what they do and what they do best is make you feel welcome. The little in room amenities , sure we are used to shampoo, creame rinse, body wash and lotion but how about makeup remover, a nail kit, a dental kit, a loofa
And more all just sitting in your bathroom for your use? How about the cozy slippers that are yours to take home and the plush bathrobe for your use while there? It's these little things that says someone is thinking about what will make you feel comfortable. The only complaint is boy do they need to soundproof these rooms - the earplugs on the pillow are unfortunately necessary if your neighbors are having a fight or other type of lively" discussion.". other than that - and that IS a big deal I found the bed very comfy, the hotel to be clean, in good repair and just plain fun to stay in. The food in the "pub" was quite good and it is open late - they also have 24 hour room service several bars and a rooftop lounge. I'd absolutely stay here again .

Room Tip: Get one at the end of the hall that way you only will have another room on one side of you.
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bonnie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, February 5, 2013
Bonnie V - Thanks for your review. And you're right, none of the W Hotels fall into a "cookie cutter" concept - and we're okay with that, but it sounds like you are too :) Yes, our people and small touches absolutely elevate us above "standard" hotels and I'm glad you felt our passion. Can't wait to see you again!

All the Best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

Came to spend the weekend with friends so I choose this hotel because Lenox mall is one of my favorite places to shop in Atlanta. Upon arrival the service was superior the valet was kind and cheerful and gave compliments worthy of a great tip. Check in was a breeze I was in a rush so the front desk arranged to have my bags taken to my room. the W signature bed always gives me a great night sleep and i love the hotel mini bar. The Sky bar was beautiful and had amazing views the bartender and wait staff were perfect. The music and crowd was exactly the right mix. I am a true fan of the W brand always offering SUPERIOR SERVICE and QUALITY!!!!!!!!!

Room Tip: Rooms on the higher floors offer the best views. The Sky Bar happy hour is wonderful.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SassiTraveler33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, January 28, 2013
SassiTraveler33- Thanks so much for your review; I'm so glad you were able to enjoy a fun, friend-filled weekend! Hope to see you again soon!

All the Best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
10 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 23, 2013

My boyfriend surprised me and took me to the W Buckhead the weekend before Christmas to spend some quality time together. The service from the moment we stepped out of the car to the time we spent there, and until the day we left, was SUPERB! The valet personnel was excellent, and the staff were friendly, and the rooms were gorgeous!
The only minor complaints I had was when i turned on the shower, brown water came out initially - as if the water hadn't been used/turned on in a very long time and we were also right below (on the 11th floor) the rooftop bar/lounge so we could hear the music, but it didn't bother us personally, but to some people, they would mind it....other than that, the hotel was excellent :) will definitely go again!

Room Tip: Don't get the 11th floor if you don't like noise! :) any room is great at the W
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dna2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, January 28, 2013
dna2013 - What a nice surprise! Yes, please! Thanks so much for the review and your feedback (I've also shared your note about the unpleasant 11th floor surprise with our engineering team to investigate). We can't wait to welcome you and your boyfriend back for more getaways - thanks again!

All the Best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed January 13, 2013 via mobile

This hotel is showing signs of a hard partying group of guests. Paint is chipped in common areas and hallways are scuffed up. Rooms do not have adequate sound proofing and the front desk was cooly indifferent. Whatever Whenever could not execute a simple request like please have dinner delivered from the lobby restaurant. I would look for another hotel in the area.

Stayed December 2012, traveled on business
Helpful?
Thank YGlobalTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBuckheadManager, General Manager at W Atlanta - Buckhead, responded to this review, January 21, 2013
YGlobalTraveler - Thank you for your candid feedback. While we are just four years young, we are constantly trying to keep up with the hustle and bustle of our guests and the impact it has on our property; I will share your comments with our operations staff accordingly. Additionally, I appreciate your comments about the staff themselves and will reinforce the importance of our Whatever/Whenever service meaning just that. Thank you again for your time and feedback.

All the Best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Atlanta - Buckhead

Property: W Atlanta - Buckhead
Address: 3377 Peachtree Rd NE, Atlanta, GA 30326-1009
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Atlanta
#37 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Atlanta - Buckhead 4*
Number of rooms: 291
Official Description (provided by the hotel):
Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more   less 
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Also Known As:
w Atlanta - Buckhead Hotel Atlanta
w Hotels Atlanta

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