I doubt I will ever return to the W at Buckhead. Upon arrival, the door malfunctioned and would not open. I finally got it to open and met my business associate for drinks in the lobby. When my wife arrived we tried to return to the room. The door would not open at all. I politely asked the, not so glad to help you, desk to fix this. They insisted it was a bad key. It was not. I returned to the desk asked for security to open it and change rooms. This process took about 40 minutes total. Needless to say, I was late for everything beyond that, that night. After returning to the hotel bar later that night, I mistakenly left my cell phone on a table. The front desk again, "not their problem", attitude explained that they had no way to get in the bar because it was owned by a third party, despite the fact it is on their property. No, we will get it for you later, no help of any kind. Just too bad so sad. Finally I met someone at the front desk who would help and finally got my phone. Bad experience, just bad. If I were manager, I would definitely find some new people who cared about my customers.
- Official Description (provided by the hotel):
- Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more less
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- Also Known As:
- w Atlanta - Buckhead Hotel Atlanta
- w Hotels Atlanta