I was really excited to stay at the Doubletree over 4th of July for my uncle's wedding. The location was ok especially with quite a few restuarants and bars within walking distance, but I was put off by being charged to park there. When approached the front desk staff told me that since I was with the wedding they would waive the $50 it would have cost me to park, which was great, however she said it loudly right in front of other guests who were being charged the fee. Not super professional. Despite that, the front desk staff on the day of check in was one of the few nice things about our stay. The rooms were shabby, not like I am used to at double tree, and the bathroom tile had a ton of mold, etc. in the grout. My reservations were screwed up and they were actually considering asking me to move to another room halfway through my stay! They did a pretty good job on the wedding although they only food that was actually tastly was the tossed salad. Salmon was extrememly fishy and dry as well as the chicken and the rolls were hard. The worst part of our trip was the night of the wedding (the last night of the trip). We had to go out into the lounge to get drinks, which was not a big deal, but the bartender who was working that nigh and the night (the 5th and 6th of July) before was a mess. He would charge all sort of different prices for drinks depending on how you paid, etc. and I think he was pocketing some money. For example, my husband ordered a beer and 2 vodka & cranberries for our table and it cost $23. He then a hour later went to get 2 more vodka & cranberries and it cost him $23. I got a cosmo and a glass of wine for my sister and it cost me $11. When my sister went to refill my cosmo, he charged her $11 for just the cosmo. He also allowed a few guests to charge thier drinks to the Bride and Groom's Wedding bill without their permission! We attempted to talk to the front desk and ask for a supervisor on duty, but ere met with snotty attitudes and told to speak to the hotel manager the next day. When told that we were leaving at 6am to catch our flight home, her were rudely told, "that's life" I have left a message for the hotel manager but have had no response yet. Between the general lack of that little bit of luxury I have come to expect and the sub-par staff, I have also written corporate because frankly, I probably won't stay in another doubletree again and I certainly won't stay there the next time I am in Atlanta!
- Official Description (provided by the hotel):
- DoubleTree Atlanta Airport is 1 mile from the Hartsfield Jackson Airport and only 7 miles from downtown Atlanta. We're close to both the Georgia Convention Center and Delta World Headquarters. We offer dining for breakfast, lunch and dinner at our Seasons Bakery and Grill and in-room dining. We have ample event space. Other amenities include complimentary WiFi, a pool, a fitness center and a business center. ... more less
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- Also Known As:
- Doubletree Atlanta