As a Diamond traveler with Hilton who greedily often chooses the DoubleTree because of the yummy DoubleTree Cookie, I was disappointed with my experience with my arrival last night.
The first challenge was with the shuttle. it arrived relatively quickly so I had little waiting time, which was great. However the driver merely opened the door and didn't offer any words of welcome nor did he make any attempt whatsoever to help me with my bag. All he said was "are you looking for the Doubletree?" To which i said yes, and he didn't say anything else. There was no rack on the bus for storage of luggage (It was one of those vans where they put the luggage in the rear, but putting the bag in the back was never put forth as an option) So I just dragged my luggage up and had it next to my seat. Well, it was a four wheeled piece of luggage and I was working on my laptop not holding on the the luggage. So as the bus took a turn, before I could react, it rolled all the way to the front of the bus. I scrambled after it and apologized. But the driver just looked at me balefully and kept on with his phone conversation.
Upon check in the person was very friendly. However, as he was wrapping up after coding the key, he said "so you are here for just one night, right?" I said, "No, two nights". He looked at the screen and said, "Yes, that's right" Then he said, "Well you can come back to the desk tomorrow to have the key recoded." To which I thought, "Well, why can't you just do it now? Why am i being inconvenienced because of your oversight?" There was no one else in line. It was stated without any explanation or apology whatsoever. I chose not to say anything as I wasn't looking for an unpleasant exchange after a long day of travel. Disappointing
Neither of these were horrible experiences. The room is just fine and I love the Doubletree toiletries! However, with so many hotels to choose from near the Atlanta airport and with my extreme frequent travel, I will be making another choice of a property where people exert much more effort at customer service.
- Official Description (provided by the hotel):
- DoubleTree Atlanta Airport is 1 mile from the Hartsfield Jackson Airport and only 7 miles from downtown Atlanta. We're close to both the Georgia Convention Center and Delta World Headquarters. We offer dining for breakfast, lunch and dinner at our Seasons Bakery and Grill and in-room dining. We have ample event space. Other amenities include complimentary WiFi, a pool, a fitness center and a business center. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Atlanta