I stayed one night at the Doubletree Hotel Atlanta Airport and was really surprised at how poor the experience was. While there were a few people who tried to make the stay worthwhile, most of the staff seemed to know the hotel was awful, and it was like they'd given up. I give the hotel two stars because I paid so little for the room; if I'd paid $100 it had gotten one star.
The visit started out all right, with a friendly and efficient ride to the hotel from the airport in the airport van. In fact, the airport transportation was about the best thing about the stay.
The woman at check in was efficient but far from welcoming, and was kind enough to change my room (the first room I was given, on the even side of the hotel, had a lot of noise from the highway; I asked to be moved across the hall, which she did. Unfortunately, that room had some mechanical noise, but it was quieter than the highway).
The room was fine. Nothing special, but not bad either. The bed was clean and fresh and comfortable, as was the bathroom. Unfortunately, the shower never got hot. I ran it for about 15 minutes at 5:30 AM and it just got warm enough to not be cold. I was able to take a shower, but not a hot one.
At dinner time I went down to the restaurant for dinner, and I could not tell if it was open or not. The lights were dim. I walked in, and there was no one there. So I decided I'd just try room service. I called the number in the book, and got a fast busy signal. So I called the "careline" and asked about room service. The nice and helpful woman tried to connect me, but came back on after about 20 rings and told me that "we are having some trouble with that line. Can you try again in 20 minutes?" I just decided to leave the hotel and get something to eat outside; there are several restaurants within walking distance.
The restaurant was open for a breakfast buffet in the morning but had no cooked to order items.
There was just such a lack of hospitality at the hotel. I've never seen so little proactice concern for guests at a Doubletree hotel before.
- Official Description (provided by the hotel):
- DoubleTree Atlanta Airport is 1 mile from the Hartsfield Jackson Airport and only 7 miles from downtown Atlanta. We're close to both the Georgia Convention Center and Delta World Headquarters. We offer dining for breakfast, lunch and dinner at our Seasons Bakery and Grill and in-room dining. We have ample event space. Other amenities include complimentary WiFi, a seasonal pool, a fitness center and a business center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hilton Hotels Direct, Priceline, Travelocity, Hotwire, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your DoubleTree by Hilton Hotel Atlanta Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Atlanta