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“Convenience outweighs customer service.”

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Courtyard Atlanta Buckhead
Ranked #83 of 171 Hotels in Atlanta
Devizes, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Convenience outweighs customer service.”
Reviewed August 14, 2013

I booked this hotel as it was close to our office. Never again. Upon check in, I asked for late checkout as my flight isnt until 11pm. They are fully booked so couldn't help. Told them I would pay and immediately found availability. Huh? Why didnt they offer this in the first place?? I knew I would have to pay. Today I asked what time I would have to checkout...1pm. I told them I had offered to pay.....changed their mind to 6pm.... not like the 8pm I originally asked for. I pointed this out and they changed their minds. Air conditioning so noisy I couldn't sleep. Room faces multi story car park. Colleagues have no internet access. Its not cheap and its certainly not cheerful.

Room Tip: Try the Hilton....
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrcwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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penelope1976
Level 4 Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 12, 2013

I have previously reviewed this hotel, and gave it a positive review. However, our experience this weekend was subpar.

I will start by saying the staff was FANTASTIC! They waived the parking fee because of an issue with the parking garage card we were given. Additionally, they were very friendly when we checked in, even with a ton of guests in the lobby waiting to check in.

Here's the bad part. We stayed before, and loved it here, so maybe this is just an isolated experience. Our room had a very bizarre smell... Bizarre being not good.. a mixture of cigarette smoke, bleach, and something else. I thought maybe the room had just been cleaned when we entered it, but even after we returned from being out all day the weird smell remained.

Additionally, it was very noisy. So much so that I was startled by a loud noise in the room next door. Again.. this could just be an isolated incident since the hotel was very crowded while we were there.

My other experiences with this hotel were good, but I just fear that the quality of the hotel is on the decline. I probably won't be back after this stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penelope1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 8, 2013

This hotel is one of the best Courtyards I have stayed at. My only dislike is the $20 for self parking across and down the street. I probably would not have minded if it wasn't pouring rain.

The hotel is wonderful and the service was above par. The rooms were a good size even with 4 people in it. No complaints from us. We will stay there again.

Room Tip: Order a front room- they are building a garage on the backside.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nneworleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evans
Level 6 Contributor
176 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 28, 2013

What a nice hotel! In the middle of Buckhead with some great restaurants within walking distance. Maggiore's Italian restaurant was just perfect. We had the most amazing crab and shrimp cannoli. The tiramasu was unbelievable. The ambiance and service were beyond great. The corner bakery, which is right next door to Maggiore's, has a great breakfast. You can sit outside and people watch while enjoying great coffee and pastries. If you have kids, make sure to take them over to Centennial Park to play and splash in the water area. You will have to drive,but it's worth it.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 6 Contributor
161 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 9, 2013

We checked in late and left early. The Front Office Manager checked us in. She was very polite and upbeat at 10:00 pm. Early in the morning when we checked-out the GSA was fantastic. A great value and location.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S-Badventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Virginia
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 27, 2013

I have stayed at this hotel at least 5-6 times in the last year with my most recent visit on 23 June 2013. Each time I have had an excellent experience. The staff is very friendly and competent, and I find the rooms to be very quiet and comfortable. The selling point for me is the Breakfast Bistro, where a warm smile and delicious breakfast is always experienced. Location to the MARTA is within easy walking distance as are several good restaurants. I've looked for reasons to try the other hotels in that area, but the Courtyard keeps me returning each time.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TbirdTim88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 27, 2013

Spent the weekend here since we were in town for a wedding. We arrived into ATL on a Friday morning and called to see if we could checkin early. They declined citing the hotel was sold out the previous night so we explored the city instead. The lobby area is new with a modern feel to it. The rooms also appeared to be recently furnished and were clean.

My two complaints were that sound from hallway travels into the room, so you will hear some door slamming, loud talking from the hallway. If you're a light sleeper, get a room far from the elevator. The other was that the lotion bottle was half empty. Obviously it hadn't been changed/refilled from the previous guest. Otherwise it's a nice hotel and I'd stay here again if I was in the area.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fia000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Atlanta Buckhead

Property: Courtyard Atlanta Buckhead
Address: 3332 Peachtree Rd NE, Atlanta, GA 30326-1001
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Atlanta Buckhead 3*
Number of rooms: 181
Official Description (provided by the hotel):
The Courtyard by Marriott Atlanta Buckhead is located in Atlanta's premier entertainment and business district, just blocks from Phipps Plaza, Lenox Square Mall, and MARTA rail station. Take our free shuttle within a 2 mile radius to shopping, dining, and corporate offices including Wellpoint/Blue Cross-Blue Shield, AT&T, NERC, Accenture and government agencies. Coming in to visit your favorite student? Oglethorpe, SCAD, Emory University and Georgia Tech are close by. Nearby attractions include the Georgia World Congress Center, Georgia Dome, Fox Theatre, World of Coca Cola and Chastain Park. With spacious guest rooms, complimentary high-speed internet access and 1,500 square feet of event space, we are perfect for overnight stays, group travel, business meetings, wedding events, and social gatherings. Our on-site restaurant offers a refreshing start to each day and a relaxed setting to unwind. Enjoy an extra-special touch of Southern hospitality as a guest at the Courtyard by Marriott Atlanta Buckhead hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Atlanta Buckhead Hotel Atlanta
Atlanta Marriott
Atlanta Courtyard

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