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“customer service rocks! thanks vera!”

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Holiday Inn Express & Suites Atlanta Downtown
Ranked #66 of 173 Hotels in Atlanta
Dover, Ohio
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“customer service rocks! thanks vera!”
4 of 5 bubbles Reviewed January 19, 2013

This was a very nice location in downtown area, especially during market. I must say that i agree w/ many reviewers that it is a tight fit for 4 people in a dbl rm. Rooms are nicely updated but very small. BUT...a big shoutout is due to the staff! If we had not had such amazing customer service we would probably not go back b/c of small rooms. BUT...vera & the rest of the staff made everything so comfortable! They recommended local spots that were amazing! We will return b/c of the service! They truly bend over backwards to make the stay all that it can be! I recommend a promotion for vera! I have never met anyone who puts so much effort into making her customers feel special! Thanks vera! You have customer service down to a tee!

Room Tip: Rooms are small! Fine for 2, but small for 4. Ask vera for recommendations! She is on it! Staff will...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trstme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
Your fantastic review of your visit to Holiday Inn Express & Suites, Atlanta Downtown has made my day today! I have seen many reviews and when one of the staff members becomes the sub title of the review, I know our hotel is in the right direction. Our mission is to provide our guests with the ultimate unforgettable hotel experience in terms of service and luxury and knowing that we have achieved that purpose is what makes our colleagues so excited and delighted to be of service. Your comments are very much appreciated and we thank you for sharing them with TripAdvisor readers. It would be our pleasure to welcome you back in the near future.
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544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
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English first
Moorpark, California
1 review
5 of 5 bubbles Reviewed January 18, 2013

i was hesitant about staying in downtown; but this location is great! Everything is squeeky clean, and they CHANGE THE SHEETS EVERDAY! (rather than just making the bed up)...and thats not the best part... the staff goes above and beyond without hesitation. When the Soda machine ate my money, they reinburst me, and gave me 2 of their personal waters.... durring breakfast, the staff always greets you, and asks you how you are doing... it's great.
i want to thank Maikol, Vira and MiMi for making me feel welcomed, and at home.
i will definently stay here again!!!

Room Tip: all rooms are good!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
Holiday Inn Express & Suites would like extend our sincere appreciation for your recent review. We thank you for your acknowledgement for our staff members. Our exquisite atmosphere and uncompromising customer service make us a truly unique destination. I am equally proud that you enjoyed our complimentary hot breakfast. Thank you for the lovely feedback, we will share all comments and compliments with our staff and they love to hear what our guest have to say. We appreciate your stay with us and we hope to see you soon
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Ventura County
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 12, 2013 via mobile

Finding an affordable but nice hotel during the winter Atlanta market is tough but this hotel was terrific. It used to be a Super 8 and pretty run down but now offers very well appointed, clean rooms, a nice lobby, good breakfast plus excellent service. It is only 2 blocks from the Mart. Our company will be staying here in the future.

Stayed January 2013, traveled on business
Helpful?
Thank Travelinscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
It is wonderful to read your recent review of Holiday Inn Express & Suites Downtown Atlanta. We strive to provide service that is beyond expectation and I am pleased you were able to experience this first hand during your special trip to Atlanta. We take pride in our complimentary hot breakfast and we, here at the hotel make every possible effort to make it a vital part of your enjoyable stay. It will be our pleasure to welcome you back soon
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Moncton, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed January 11, 2013

Very clean rooms. Breakfast was included - great selection and friendly staff in dining area.
Only had one small waste basket for 5 people in suite - would have appreciated at least one more. Shower and toilet were in a separate area, while sink and mirror were in the main bedroom (we had a suite). Would have appreciated having bathroom all together - again we were 5 people with minimal privacy. Front desk staff was polite but very busy - had trouble getting a cart for our luggage. Was close to downtown attractions. Kids were disappointed that location did not have a pool.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
Thank you for sharing feedback from your recent stay. Your compliments and comments were appreciated and shared with the team. We are very sorry you experienced an undesirable stay. Your satisfaction is very important to us and we appreciate your feedback. Your comments will help us correct these service issues. We hope that you will consider giving us another chance and staying with us next time you visit Atlanta
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Florida
Level Contributor
164 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

The service was great. The rooms are small and the walls are paper thin. We could hear people talking in the room next door. Elevator is small, only room for four people. Our room was very clean. The hotel has been updated.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladybug59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
Thank you for staying with Holiday Inn Express & Suites Atlanta Downtown. We are at a perfect location for business traveler and tourists. I am sorry to hear that you were not comfortable in your room. Our building is a historic piece of Atlanta. Due to this, we have a variety in room floor plans ranging from Suites to Double bed. On your next visit to Atlanta, please contact the hotel and give us a chance to offer you an upgrade on your stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
1 review
4 of 5 bubbles Reviewed January 7, 2013

This hotel's staff were wonderful and bright whenever I saw them, even during 6:30 breakfast when no one is happy to be awake. The hotel manager, Vera, was nice and always went out of her way to help the customers. The rooms are small and work was being done when my group was there, but that is to be expected in a Holiday Inn Express in the middle of downtown Atlanta. All in all a wonderful experience!

Room Tip: Make sure you are getting two queens instead of fulls. We made that unfortunate mistake and were cra...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitney J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
Thank you for staying with Holiday Inn Express & Suites Atlanta Downtown. We are at a perfect location for business traveler and tourists. I am thrilled that you enjoyed our complimentary hot breakfast. Yes, you are true when you say that getting up early in the morning with a huge smile on your face is hard. But I am highly delighted with my breakfast server staffs. They do a great job. We appreciate your stay with us and we hope to see you again soon in the near future.
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Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 7, 2013

This hotel is located within easy walking distance of all downtown attractions. The prices are very reasonable for the location. The staff are friendly and go out if their way to make your stay excellent. Second time I have stayed at this hotel and I will be back.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hodgestl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, January 26, 2013
Thank you very much for your wonderful review. We are always delighted to have you back with us and thank you for choosing Holiday Inn Express & Suites for your stay in Atlanta. We look forward to having you back in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Atlanta Downtown

Property: Holiday Inn Express & Suites Atlanta Downtown
Address: 111 Cone St NW, Atlanta, GA 30303-2103 (Formerly Centennial Inn)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#52 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Downtown 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to downtown Atlanta's most conveniently located hotel — the new Holiday Inn Express & Suites Atlanta Downtown. Centered in downtown Atlanta, the Holiday Inn Express provides guests with affordable accommodations within close proximity to Atlanta's world-famous attractions, including the Georgia Aquarium (3 blocks), World of Coke (3 blocks), Philips Arena (4 blocks), CNN Center (4 blocks), Georgia World Congress Center (4 blocks), Centennial Park (2 blocks), and AmericasMart (2 blocks). Whether you're in Atlanta for business or to unwind with your loved ones, you'll enjoy our comfortably-appointed guest suites, which now include complimentary high-speed Internet and a host of other amenities. Not to mention, you'll savor our complimentary full hot breakfast before heading into town for the day. Enjoy the best of comfort and convenience at the Holiday Inn Express & Suites in Downtown Atlanta. Remember, we're within walking distance to Atlanta's most-visited attractions and venues. ... more   less 
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Also Known As:
Centennial Hotel Atlanta
Super 8 Atlanta
Atlanta Super Eight
Atlanta Super 8

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