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“Awesome staff & service”

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Holiday Inn Express & Suites Atlanta Downtown
Ranked #62 of 173 Hotels in Atlanta
Charlotte, North Carolina, United States
2 reviews
“Awesome staff & service”
Reviewed October 31, 2012

Thanks to the entire staff at the downtown Atlanta location. They made our stay a pleasure. They greeted us with a smile immediately and provided exception service and assistance during our stay. The rooms were very comfortable, clean and quiet yet a bit smaller than average. Breakfast was so good and the staff was there keeping the food area very clean and full.

Special kudos to Florett, Jessica & Vita....for they were so kind and especially helpful since we had a flat tire upon our arrival. They set the stage for a very nice stay at Holiday Inn Express!

  • Stayed October 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Robyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, November 17, 2012
The entire staff of Holiday Inn Express & Suites thank you for such a great review and the kind comments and for choosing us as your Atlanta destination. We certainly enjoyed having you with us. I am personally proud of the fact that prompt thinking and immediate assistance from our front desk agents was provided in time of need to you. A flat tire is an unwelcome situation, and when it is in a new town, it can be very unpleasant. We are so happy to hear that you were able to enjoy our complimentary breakfast. We are very proud of it and make every possible effort to keeping it enjoyable. Our team took pleasure in assisting you with your stay and truly looks forward to serving you again when your travels return you to our area
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575 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2012

From arrival to departure, the staff was top notch, service with a smile. Morning hot breakfast was fresh, and tasty. This is a great Hotel, tuck in and around many high priced brands, offer a quality stay for a far better price. Within walking distance to great restaurants both major names and local spots

  • Stayed October 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank JoeVChicago_Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 29, 2012
It is wonderful to read your recent review of Holiday Inn Express & Suites Atlanta Downtown. We strive to provide service that is beyond expectation and I am pleased you were able to experience this first hand during your special trip to Atlanta. If our team can assist you in planning a future stay with us, please do not hesitate to give us call and it will be our pleasure to welcome you back.
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Tallahassee
1 review
Reviewed October 21, 2012

My friends and I stayed here for a football weekend in October and absoluteley loved it. The rooms are very clean and comfortable. The location is great you can walk to Bobby Dodd Stadium and the Georgia Dome. I travel for work and stay in hotels every week and this is one of the best staffs I have had the pleasure of staying with, Vira and Florett at the front desk really made our stay enjoyable.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Alone H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 29, 2012
I wish to extend my sincere gratitude for your recent review for our hotel Holiday Inn Express Atlanta Downtown. We appreciate your acknowledgement for our staff members. Our exquisite atmosphere and uncompromising customer service make us a truly unique destination. Thank you for the lovely feedback, we will share all comments and compliments with our staff and they love to hear what our guest have to say. We appreciate your stay with us and we hope to see you soon.
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High Point, North Carolina
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 11, 2012

Me and my husband stayed at this hotel on our annual trip to watch a Falcons game, and thought we would try some place new. First let me say, the staff was very friendly and helpful upon arrival. The hotel there seemed very old, and hallways need a fresh paint job immediately. The rooms were nice, but small. The "fitness" center consisted of a exercise bike and a treadmill? And had a terrible, stale, smell. I must say their breakfast is very, very good though with a decent variety. To top off the stay, my credit card was charged incorrectly and has taken almost a month to correct. I hate to give a bad review, but had to give an honest opinion. On our next trip, we will stay at our usual Residence Inn which is always a winner.

  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank heifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 29, 2012
Thank you for sharing feedback from your recent stay. Your compliments and comments were appreciated and shared with the team. We are very sorry you experienced an undesirable stay. Your satisfaction is very important to us and we appreciate your feedback. Your comments will help us correct these service issues. We hope that you will consider giving us another chance and staying with us next time you visit Atlanta
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Raleigh, North Carolina
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2012

My hubby and I stayed at the Holiday Inn Express, Oct. 5-9, 2012 we found all the staff were very friendly and was always smiling. The hotel is in downtown Atlanta and very close in walking distances to most of the attractions.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank muldtravel40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 23, 2012
Thank you for your very nice review. We are very pleased to hear that you enjoy your accommodations and that our staff had made you feel welcome during your visit to the Atlanta. We certainly enjoyed having you here and we look forward to seeing you if our team can assist you in planning a future stay with us, please do not hesitate to give us call and we will be happy to assist you.
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New Berlin, Wisconsin
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 6, 2012

I was at the Holiday Inn Express for 10 days with 6 of my employees.
From the initial connection with Dan at the front counter on the phone to confirm my visit to check out, the experience was great.
The front desk personnel was fantastic. Vira greeted me every day by name and went out of her way to help in any way possible. It was like coming home every evening to welcome back Mr Kevin.
When you have to be away from home for 10 days, its nice to have friendly faces around to talk to.
They also took care of us with great, clean rooms, Big Screen TV's and nice amenities.
Again thanks to all and I highly recommend this hotel.
Convenient to the GWCC and Bars and Restaurants.
Go to the Teds Montana Grill one block away where they too were wonderful to us.
Thanks Vira and Dan for a great experience,

Room Tip: Suites are nice with sitting room and seperate bed room
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  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank KevK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 9, 2012
I truly enjoyed reading your review of the hotel Mr. Kevin and especially enjoyed your compliments of the staff members. I thank you for acknowledging them. I am extremely proud of them all and their passion for delivering the kind of service you have come to known and expect from Holiday Inn Express & Suites. Please allow us to welcome you again soon, to your home away from home.
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Bath, United Kingdom
1 review
Reviewed October 1, 2012

I stayed at the hotel, in late September 2012. I found all the staff extremely friendly and couldn`t do enough for you.
The hotel was close to the centre of Atlanta, within walking distance of most sites to see.
The staff were very helpful on giving restaraunt advice, localities, quality of food and approx costs.
The staff even changed the mezzanine television from CNN to the Ryder Cup

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
Thank you for writing a review of your recent stay with Holiday Inn Express & Suites. We are pleased to hear that you had a wonderful stay. We take pride in our Guest services and we appreciate your acknowledgment of our staff member efforts. If our team can assist you in planning a future stay with us, please do not hesitate to give us call and it will be our pleasure to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Atlanta Downtown

Property: Holiday Inn Express & Suites Atlanta Downtown
Address: 111 Cone St NW, Atlanta, GA 30303-2103 (Formerly Centennial Inn)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#52 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Downtown 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to downtown Atlanta's most conveniently located hotel — the new Holiday Inn Express & Suites Atlanta Downtown. Centered in downtown Atlanta, the Holiday Inn Express provides guests with affordable accommodations within close proximity to Atlanta's world-famous attractions, including the Georgia Aquarium (3 blocks), World of Coke (3 blocks), Philips Arena (4 blocks), CNN Center (4 blocks), Georgia World Congress Center (4 blocks), Centennial Park (2 blocks), and AmericasMart (2 blocks). Whether you're in Atlanta for business or to unwind with your loved ones, you'll enjoy our comfortably-appointed guest suites, which now include complimentary high-speed Internet and a host of other amenities. Not to mention, you'll savor our complimentary full hot breakfast before heading into town for the day. Enjoy the best of comfort and convenience at the Holiday Inn Express & Suites in Downtown Atlanta. Remember, we're within walking distance to Atlanta's most-visited attractions and venues. ... more   less 
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Also Known As:
Centennial Hotel Atlanta
Super 8 Atlanta
Atlanta Super Eight
Atlanta Super 8

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