This hotel has some visible age/wear-tear on it. A couple of issues. First, it's an "exception" in the HHonors double points promotion. Apparently you're supposed to read the "fine print" before booking this property. They do not provide a Gold amenity and they don't participate in the double points promotion. A waste of a night because there's a Hilton Garden Inn next door, two Hamptons nearby, a Hilton and Doubletree at the next exit. As an HHonors member I didn't HAVE to stay here! So because I didn't read the "legalese" that this is a "non-participating property" I feel cheated out of points. Second...I was in the hot tub at 9:30--I think it closes at 11:00--and the maintenance worker turned on cold water to fill it up while I'm in it. A hot tub is supposed to be HOT and RELAXING. Soaking in a public pool of quickly turning lukewarm water is kinda gross. Third--at breakfast, although it's supposed to be open until 9:00am--the staff started taking the food down at 8:30. They had one guy working cook-to-order and a long line for that. If breakfast is supposed to be until 9:00--then they shouldn't start taking it down until 9:00. Otherwise change the sign to say it comes down at 8:30. The staff seems oblivious to the guests. Not really the quality I expect of Embassy Suites or the Hilton brand and I feel it's a franchisee taking advantage of the brand equity and trust of HHonors and Embassy Suites by offering a sub-par property/experience.
- Official Description (provided by the hotel):
- Close to Atlanta Airport, enjoy free breakfast and our best rates guaranteed when booking through Hilton, at the Embassy Suites Atlanta - Airport hotel. We provide a complementary airport shuttle service, spacious, comfy two-room suites, an indoor pool, and a nightly Managers Reception to wind down from your day. ... more less
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- Also Known As:
- Embassy Suites Atlanta Airport
- Embassy Suites College Park
- College Park Embassy Suites