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“AWESOME staff”

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DoubleTree by Hilton Hotel Atlanta - Buckhead
Ranked #72 of 172 Hotels in Atlanta
Reviewed August 3, 2014

Just completed a conference with this lovely hotel, stayed for 3 nights as well, and the hotel staff and accommodations were outstanding. From the front desk/valet and bar service to the wait staff to the staff that handled our event...everyone gave excellent service. Couldn't have asked for better.

Room Tip: higher floors seemed to be more quiet for our attendees.
  • Stayed: August 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Tami N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 - 659 of 1,121 reviews

Reviewed July 26, 2014

I would rate this as your average middle of the road hotel. We had some issues with our room in not being cleaned thoroughly but Dexter on front desk addressed it fairly quickly.

We arrived late on a Saturday just after 11PM and in-room dining was not available and nothing was open near by. The bar/kitchen closes quite early and did not have chance to try the food here.

The in-room air conditioning is quite noisy but ok.

Reasonable for what you pay.

  • Stayed: July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank HartwellTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded August 7, 2014

Dear HartwellTravels,

I appreciate you taking the time to comment on your recent stay. I apologize for your arrival issue and I'm glad Dexter was able to take good care of you. Thank you again for your comments as well as your business.

Safe travels,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014 via mobile

I was in Atlanta for one night for business. Location was key, so this central Buckhead location very good. We arrived late, and were able to order food in the hotel bar at ten pm, which was extremely convenient. The room was quiet, clean, and comfortable, and was priced reasonably. What more can you ask for in an overnight hotel stay?

Stayed: July 2014
Thank 55xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

Rooms are small, there is no fridge , no facilities for extra bed for a kid even when we asked for an extra comforter , answer was : we do not have one !!!!!!!! . Seems they are stingy to put enough coffee , shampoo etc in the rooms. But it is clean and for that reason it is tolerable. The hotel itself is really small , there is even no restaurants , no nothing !
Surprised that they do not offer breakfast , I have never been to a place without a breakfast + room!!
Hmmmm not going back again but if you are only gonna sleep at night , it is ok .

  • Stayed: June 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank mojy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded August 11, 2014

Dear mojy j,

Thank you for the comments on your recent stay. I want to apologize that we didn’t meet your expectations. I can assure you that we do our best to see that our guests leave 100% satisfied. I also want to apology that you did not receive your requested item. I will be sure to share this with my team. Thank you for your business.

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Reviewed July 22, 2014

Absolutely the most lame hotel management in the world. Due a delayed flight I checked in after midnight. Despite my Hilton hhonors status, the only room they had for me had NO BED - - only a fold out couch. Two weeks later, another delayed flight, and this time they had NO ROOM for me, despite my Gold status and a GUARANTEED RESERVATION. They put me up in another hotel at their expense, but how could you give away a guaranteed room for one of your better customers??? Then it made me think, would it have been better to move me to another hotel on that previous stay, rather than making me sleep on a fold out couch like an unwanted houseguest?

To add insult to injury, when they did not have a room for me, the brain surgeons at the hotel BILLED ME AS A NO-SHOW for the room of mine that they GAVE AWAY TO SOMEBODY ELSE. It took 4 phone calls to the hotel (because my messages were never returned) before I got the charge reversed.

If you look up "incompetent hotel management" in Webster's dictionary, you will find these jokers. Needless to say, I no longer stay there.

Room Tip: Choose another hotel
  • Stayed: June 2014, traveled on business
    • Value
    • Rooms
    • Service
2  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded August 11, 2014

Dear Paul F,

Thank you for taking the time to comment on your stay. I want to apologize for the issues that you encountered. I can assure you that this is not our normal practice and we strive to make our guests feel welcomed and satisfied with their stay. I will address the issue you mentioned. I only wish I could have apologized to you personally prior to you leaving.

Thank you

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Reviewed July 22, 2014

Great place for stay.
Very close to mall, yo can go walking and the metro station is very colse too. Great neighborhood in Buckhead, and many restaurants around here.
I stay in 4th july weekend.
The hotel was overbooked, but i just had wait for 15 minutes for enter to the room.
One point: they need a pool.
The room confortable, clean and nice.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Gabriela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

Doubletree was great on first inspection - climbed in sheets and had three hangers in bed with me! Staff was great about but when questioned seemed to think the mistake was on me - that hangers had to have been on top of the bed. I had to clarify several times that no they were under the made bed. As a result did not sleep too well as late at night and the hotel was at capacity so knew switching would be problematic. Will never go back.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded September 2, 2014

Dear Michelle C,

Thank you for commenting on your stay with us. I do want to apologize for the issues you had with your guest room and hangers. I can assure you that this is not a normal practice of our Room Attendants. We hope you will try us again if your travels take you back to Buckhead.

Sincerely

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Additional Information about DoubleTree by Hilton Hotel Atlanta - Buckhead

Address: 3342 Peachtree Rd NE, Atlanta, GA 30326-1024
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#79 Business Hotel in Atlanta
Price Range: $128 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta - Buckhead 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Save with the hotel’s complimentary shuttle to locations within 3 miles of the DoubleTree by Hilton Hotel – Atlanta Buckhead. You'll be greeted with a warm DoubleTree chocolate chip cookie upon arrival. Select from upscale guest rooms and suites all within walking distance to dining and entertainment. ... more   less 
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Also Known As:
Doubletree Hotel Atlanta Buckhead
Doubletree Atlanta
Atlanta Doubletree

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