Absolutely the most lame hotel management in the world. Due a delayed flight I checked in after midnight. Despite my Hilton hhonors status, the only room they had for me had NO BED - - only a fold out couch. Two weeks later, another delayed flight, and this time they had NO ROOM for me, despite my Gold status and a GUARANTEED RESERVATION. They put me up in another hotel at their expense, but how could you give away a guaranteed room for one of your better customers??? Then it made me think, would it have been better to move me to another hotel on that previous stay, rather than making me sleep on a fold out couch like an unwanted houseguest?
To add insult to injury, when they did not have a room for me, the brain surgeons at the hotel BILLED ME AS A NO-SHOW for the room of mine that they GAVE AWAY TO SOMEBODY ELSE. It took 4 phone calls to the hotel (because my messages were never returned) before I got the charge reversed.
If you look up "incompetent hotel management" in Webster's dictionary, you will find these jokers. Needless to say, I no longer stay there.
- Official Description (provided by the hotel):
- Save with the hotel’s complimentary shuttle to locations within 3 miles of the DoubleTree by Hilton Hotel – Atlanta Buckhead. You'll be greeted with a warm DoubleTree chocolate chip cookie upon arrival. Select from upscale guest rooms and suites all within walking distance to dining and entertainment and in very close proximity to MARTA. ... more less
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- Also Known As:
- Doubletree Hotel Atlanta Buckhead
- Doubletree Atlanta
- Atlanta Doubletree