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Reviews (1,875)
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1,506 - 1,511 of 1,875 reviews
Reviewed September 30, 2012

My husband and I stayed for two nights at the end of September over a weekend. We were very impressed with the hotel and were happy how this luxury hotel finally lived up to it's name!

Looking at the reviews, it seems as if they have been renovating the property. It looked up to date and had a very classic feel to us with no signs construction. The classic chandelier look with oil paintings is my favorite. It doesn't have that cold/generic feeling of the modern hotels..it feels like something special. The lobby was very nice/classy with very attentive staff. The valet staff was very friendly and took great care of us. There were even rice crispy treats passed at one point upon arrival.

We stayed on the 19th floor. The room was very clean with an extremely comfortable bed. It was also a good size. Chocolates on the plush and plentiful pillows with complimentary water restocked everyday. I want to buy the shower head for my house. I didn't even need to use the European hand held option as the pressure was very good. We were just in Europe and travel a lot in general so a good shower is hard to find and appreciated! There was even a crystal ring holder to put my jewelry on when in the room...a nice touch.

The hotel is located in prime position between the Lenox and Phipps Malls...enough said for a girl with a little bit of a shopping addiction.

Overall we were refreshed that we didn't feel disappointed in the hotel. We will stay again upon return as my husband is originally from the area.

Room Tip: Top floors are the best!
  • Stayed: September 2012, traveled as a couple
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1  Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Was there for work for 4 nights, staffwas very friendly and helpful, wifi was slow, bathroom is small, bed comfy - older hotel o not perfect.
Breakfast buffet averge and priced at $29!
For the corporate rate we got - very good deal but if i paid the street rate would not have been happy.

Stayed: September 2012, traveled on business
Thank CDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

We stayed at this hotel for a weekend visit. The staff could not have been more accommodating or gracious. I felt like we were the most important guests at the hotel. But as other reviewers have commented, the hotel is in need of new carpet and paint in the rooms. I understand that this hotel is a high traffic establishment but it's time to spruce up the rooms! The lounge and restaurant areas are beautiful. I loved the fresh flowers in the lobby, too. What a wonderful welcome to be greeted by the scent of fresh flowers. I can't wait to return!

  • Stayed: September 2012, traveled with family
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1  Thank Marianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

The lobby hallways and room had been fresher since my last visit.
Room was comfortable, with a good size desk, easy to access plugs for chargers and wireless that was fast and free.
Valets and bell staff were very effeicient and very friendly. Front desk and concierge adequate. Room service was prompt, delivery staff friendly but food not up to par. A cream of cauliflower soup was awful, wat too much salt pork and butter, very little cauliflower. Rolls were neither warm nor fresh. A request for mango baffled the team.
Room could have been cleaner, but nothing a package of antibacterial wipes didn't fix. There was no laundry bag in the room and housekeeper seemed upset by having to find one on her cart.
Location is very comvient.

  • Stayed: September 2012, traveled on business
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1  Thank SEWscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

Overall happy experience. The whole property is very dark and the furniture a little tired. However the Bed was amazingly comfy. Sadly Wifi is not free otherwise free water and all amenities (should be so for the price). Bathroom small in size but shower very spacious in comparison. For the ladies excellent full size blow dryer The staff, excellent, probably the best aspect of this hotel - Extremely friendly and attentive.

  • Stayed: September 2012
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Thank Sailaway1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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