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“A Mixed Bag! Not recommended.”

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Sheraton Suites Galleria Atlanta
Ranked #61 of 173 Hotels in Atlanta
Atlanta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Mixed Bag! Not recommended.”
Reviewed February 18, 2007

I have stayed at this hotel a few times. This hotel has gone through a recent renovation. Nice flat-lcd tvs in the suites BUT the management forgot to take care of some very basic infrastructure updates. The internet connection (provided by Wayport - $9.95/Day) does not work half the time. Management admits that this is a well-reported problem but has not announced any plan to fix it. Water, at time has a very bad septic smell. It does go away after a while.. but why not avoid it the first place ? Breakfast buffet is a good idea that need a better execution -- Keep the food (breads) fresh!!

Overall, I don't want to fault the operational staff who tries hard to keep the things moving. This hotel could be a decent hotel if the management really takes care of these important problems.

Until that happens, AVOID !

  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank x1o23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Toronto, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 13, 2007

This is the second time I've stayed in this hotel. I booked on the [--] website and got a rate of $125/night. My rate plan included $50 cash back at check in, 1000 bonus SPG points, and complimentary champagne and chocolate covered strawberries. Because I was an SPG gold member I received a room on the SPG floor and complimentary buffet breakfast.

Note that this hotel does not have a "real" club floor. If you book a club room you will stay on the SPG floor and get the free breakfast but there is no club lounge.

The suites are huge and include 2 42" LCD tvs. All suites have a pullout couch, a bar fridge and a microwave. They also have a living room, separate bedroom, bathroom (with sink and toilet) and dressing room (with sink). Parking is free and abundant.

The hotel is located at the intersection of two freeways so is easy to access. Buckhead, airport, Perimeter Center and downtown are all a drive away but generally the traffic in Atlanta is not too bad, especially on the weekends. It's worth the bit of extra driving for all the hotel has to offer.

  • Liked — The space.
  • Stayed January 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Afua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Maine
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 16, 2007

I stayed here in December for a cheerleading competition my daughter was in. The hotel was very nice and clean. It was right next door to the convention center where the competition was. It is also next door to a mall and a whole host of new restaurants - PF Chang's, Cheesecake Factory and others. Everything is within easy walking distance. This was a very nice hotel and I would absolutely not hesitate to stay here again.

Stayed December 2006
Helpful?
Thank Augustatravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Level Contributor
87 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed January 9, 2007

I stayed at this property for a week during a business conference. Overall, this property is a pretty standard hotel, designed for the business traveler.

The rooms are nice and big and have everything you could need, including a bar area and separate couch seating area with a desk.

During my visit, I had the chance to go in some of the recently renovated rooms on the lower floors. They have new carpet, new furniture, flat screen televisions and a more modern look.

I ate at the restaurant once for dinner and found it to be good and reasonably priced. The buffet style breakfast is overpriced like many hotels but there is plenty to offer.

I'd definately stay at this hotel again if I needed to. Once they get all of the rooms done, there won't be a bad room in the place!

  • Liked — Big rooms.
  • Disliked — Construction, I got stuck with an older room.
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank KKAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, FL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 26, 2006

We booked through Hotwire and paid $50/night for a suite - 2 separate rooms and large bathroom. Room was OK - needed a little updating but still very nice and extremely nice for the $ spent! The only problem is the parking garage that is the only parking at the hotel. They have had a lot of car break-ins b/c it is next to the Galleria Mall and the garage can be accessed thru the top roof and exited below so it makes it easy for thiefs. My husband went to get our car at 4:30 am for our drive home and saw 2 very suspicious men climb out of one parked car and jump into a waiting van then drive off. He got the tag # and reported to front desk who said there have been problems. Just beware and do not leave ANYTHING in your car. We were lucky.

  • Liked — Large suite with 2 separate rooms and doors dividing the 2 rooms
  • Disliked — parking garage
  • Tips/Secrets — Be cautious in garage
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank OC26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 26, 2006

We stayed here the evening of November 25, 2006 on a short trip to Atlanta. Although we had good luck last month using Hyatt Regency Suites, the opportunity to build up "Starwood points" won out.
The hotel was nice, and the layout of the room was great. I loved the large flat screen tvs in both the living and bed rooms. Parking in the nearby garage was quick and easy. The staff was very friendly and all requests were met without problem. The room was not in the best condition. Lampshades and furniture were very dusty. The sliding wood door between the bedroom and living area was off the track and practically inoperable. The remote control to the living room tv did not work. There was a horrible overpowering paint (?) smell in the room and outside corridor. The sofa seat cushion was "sprung" and sunken down into the frame. It needed to be replaced.
Not a bad hotel...but just not a great one either. Given the large choice of hotels in the area, I'll probably look elsewhere next time.

  • Liked — suite configuration..room layout
  • Disliked — overpowering paint smell
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank Clyde1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed November 12, 2006

Stayed here 2 nights while at a meeting nearby. The hotel is OK, but the staff is incredibly friendly and always willing to go the extra mile.

The rooms have the "suite layout" which is nice but they really need some renovation. We stayed at the "Club Floor" and even there the carpets were stained. The bathroom wallpaper was ripping and the door surroundings show rust signs. The bed was not really comfortable, but the sheets were soft and fresh. We ordered room service one night and it was OK and fast.

The hotel has a shuttle that can take you around (3 miles) to the mall or other restaurants because there is really nothing great nearby. The mall will have new restaurants opening by the end of November, this will bring better options.

The shuttle can take you to the bus stop in front of the mall (take #10 to the Arts Center Train Station, and then the train Northbound and you’ll be downtown (Lenox Square) for $1.25, I think the Southbound on the same station will take you to the Airport. A taxi from the hotel to the airport costs $55.

I will not recommend this hotel if you have many things to do downtown, because a cab ride is $40 each way, unless you use the train.

If you have something to do around this area, this will probably be OK

  • Liked — The staff
  • Disliked — The bed
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laislapr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Galleria Atlanta

Property: Sheraton Suites Galleria Atlanta
Address: 2844 Cobb Pkwy SE, Atlanta, GA 30339-3113
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#78 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Galleria Atlanta 3.5*
Number of rooms: 278
Official Description (provided by the hotel):
Sheraton Suites Galleria Atlanta is adjacent to Cumberland Mall, Cobb Galleria Convention Centre, and Cobb Energy Centre. Our hotel has 4,000 sq ft of meeting space, accommodating up to 200 guests. ... more   less 
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Also Known As:
Sheraton Suites Galleria Atlanta Hotel Atlanta
Sheraton Hotel Galleria Atlanta
Sheraton Atlanta
Atlanta Sheraton

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