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“Wonderful experience!!”

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Sheraton Suites Galleria Atlanta
Ranked #69 of 172 Hotels in Atlanta
Reviewed February 15, 2013

The Location is excellent!!! The hotel sits on a hill, I was on the 14th floor, beautiful views of buckhead and downtown atlanta, it was walking distance to the cheese cake factory and many other restaurants and the mall. The front desk staff were attentitve and accomodating. The hotel room suite was very nice. I did have a billing issue after I left the hotel. But they took care of that right away, and overall I will definetely recommend this hotel for couples and families.

  • Stayed: February 2013, traveled solo
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Thank Gladys G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded February 18, 2013

Thank you for responding with your positive comments. We are so delighted that you enjoyed your stay with us and the views of the city from your guestroom. Your comments pertaining to our staff being attentive and accommodating drives home the point that we attempt to provide the greatest guest service experience for all of our guests. We are also delighted that you would recommend our property to other couples and families. We hope you will select our hotel during your next visit to the Atlanta area and we again thank you for the great comments and selecting our hotel during your last visit to the Cumberland area.

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422 - 428 of 615 reviews

Reviewed February 8, 2013

The room was spacious, clean and quiet. There is a shuttle that will drive you within a 3 mile radius but it doesn't run all the time. I would check with the front desk instead of assuming it will be available. There is a large shopping center behind the hotel with several restaurants. Nice perk when you don't have a car.

Room Tip: Choose a room away from the elevator.
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  • Stayed: January 2013, traveled on business
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1  Thank Marimbamitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded February 12, 2013

Thank you for your great comments and promoting our great location. We are very happy that you enjoyed your stay with us and we hope you will select our hotel during all of your visits to the Atlanta area. Thank you again for you positive comments.

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Reviewed January 29, 2013

My daughter and I stayed at this hotel as part of a group attending a festival at the nearby convention center. Based on information our group leader had received, it was our understanding that the hotel had a walkway to the convention center.

Don't be fooled.

Yes, it's close. Yes, you can walk. But you also have to run across a fairly well-traveled road to get to the sidewalk that rims the mall and THEN you get to the convention center.

The room was very nice. It was clean and spacious. The bed was extremely comfortable.

But it was also really, really loud. Any time anyone else closed their door in our section of rooms, our door shook and rattled, even if the other door opened/closed softly.

It took forever to check in - almost 40 minutes. If a hotel is aware that large groups are checking in to stay at a convention, they need more than two employees servicing the checkin desk.

Would we stay here again? Maybe. If we were attending a conference - no. If we were simply in the area for an event and driving wherever we needed to go - yes.

  • Stayed: January 2013, traveled on business
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded February 1, 2013

Thank you for staying with us during the Festival. We are sorry about the issue with the street that circles the shopping mall that leads to the walk way to the convention center. We have been trying to work with the shopping mall management to add a crossway since the road is their property. Thank you for the positive comments pertaining to the hotel and we hope you will select our hotel for your stay next year.

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Reviewed January 23, 2013

Family visited for husbands business trip. 2 room suite nice but nothing spectacular. Dirty dishes for room service to pick up sat for days. Beds were very comfortable. Noise level high!
Is convenient to see the sights in Atlanta

  • Stayed: July 2012
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Thank familytravelsCary_Nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded January 29, 2013

Thank you very much for your comments. I have copied our Food & Beverage Manager pertaining to your comments about the (room service trays) I believe you are referring to, that were left in the hallway. We currently have a system in place to prevent this from happing. Our Food & Beverage Manager will need to review this system to make sure it is being implemented on a consistent bases. We thank you for selecting our hotel for your recent stay in Atlanta and hope to have you as our guest during your next visit.

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Reviewed January 14, 2013

A great hotel, the suite was large and roomy. The only glitch was the elevators were twitchy, at times they did not want to work without help from front desk. Funny the first time, annoying the second and third.

  • Stayed: January 2013, traveled with friends
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Thank bethsam61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded January 21, 2013

Thank you for your response and positive comments. I have copied our Chief Engineer on your comments pertaining to the elevators so this issue can be corrected. Thank you for selecting our hotel for your Girls Night Out.

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Reviewed January 11, 2013

Stayed at this hotel the first two weeks in January 2013 while on a contract for a local business. In general the hotel gives you what you need as a business traveler.

Pros -
Room - Nice room, comfortable bed. A little dated but not bad as the hotel is over 20 years old.
Staff - I found the staff to be friendly and they genuinely responded to all my needs. Rachel at the front desk was delightful to interact with and Sheldon the bartender always seem to make the evenings more interesting in a good way.

Cons -
Parking - As stated in other reviews $8 a day is a steep for a suburban hotel. You can circumvent this by parking at the Cumberland mall and walking across to the hotel.

Internet - After reading reviews I expected much worse but it was OK, however on Monday and Tuesday when the hotel gets full it slows to a crawl. On the weekend it was fine.

Rooms - They are probably just a few years away from having to do an upgrade renovation to the rooms. Electrical outlets - Bring a power strip or two in the bedroom the main outlet is behind the bed...

Like I stated the hotel met my needs Wouldn't book it for a vacation but I will stay there again for business travel when in the area.

  • Stayed: January 2013, traveled on business
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Thank Todd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded January 15, 2013

Thank you for taking the time to list your comments. We thank you for selecting our hotel as your home away from home during your two week stay. I have copied your outlet comments to our Chef Engineer to see if he can address the outlet issue and our IT Manager on your internet comments. Our staff prides themselves on taking care of our guest and I see they achieved their goal and we will also copy both individuals you mentioned in your comments. Thank you again and we hope you select our hotel on your next business trip to Atlanta.

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Reviewed January 2, 2013

We stayed here for a number of nights for a trip to atlanta and found this to be a good base from which to plan excursions to the city - only around 15 minutes away by car.

I'd prefer not to pay $8 a night for parking here though, the nearby mall does not charge for parking. $10 for wireless also seems excessive, although wireless is free in the lobby

The rooms are large and well appointed with fridge and microwave and a separate living room/sleeping areas.

We did have an issue where our first room had a broken sliding door to connect to the bathroom. They sent maintenance promptly, but the guy before even looking at it said "do you want it open or closed" to which I replied, both ;-) He said could not be fixed. Indicates to me he knew the condition of the door but it had not been fixed, surprised they sold the room if this was a known defect. We were transferred to a nearby room and the very friendly and helpful front desk staff made things right and easy.

our biggest complaint is the tiny pool. The pool is an indoor/outdoor type - but in the winter the outdoor is closed and blocked off with a plexiglass barrier. The indoor pool can only be described as an entrance corridor to the outdoor. On it's own, it barely qualifies as a pool. Kids can splash around, but forget about doing laps or having a deep end.

Easy access to the mall next door, some great shopping and eating opportunities there.We loved "maggianos" where if you order a $12 pasta dish you also get a take home pasta meal that you can heat up in your hotel microwave. Great deal, good service, fun family atmosphere!

Room Tip: the mall view has a "kinda" view of downtown atlanta in the distance, the other side has t...
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  • Stayed: December 2012, traveled with family
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Thank travelswithtwokids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry T, Director of Sales at Sheraton Suites Galleria Atlanta, responded to this reviewResponded January 3, 2013

Thank you for your great comments we look forward to hosting you during your next visit to the Galleria/Cumberland area. We are delighted that you enjoyed your stay in the area and we had a part in it.

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Additional Information about Sheraton Suites Galleria Atlanta

Address: 2844 Cobb Pkwy SE, Atlanta, GA 30339-3113
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#77 Business Hotel in Atlanta
Price Range: $128 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Galleria Atlanta 3.5*
Number of rooms: 278
Official Description (provided by the hotel):
Sheraton Suites Galleria Atlanta is adjacent to Cumberland Mall, Cobb Galleria Convention Centre, and Cobb Energy Centre. Our hotel has 4,000 sq ft of meeting space, accommodating up to 200 guests. ... more   less 
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Also Known As:
Sheraton Suites Galleria Atlanta Hotel Atlanta
Sheraton Hotel Galleria Atlanta
Sheraton Atlanta
Atlanta Sheraton

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