Glanced at my bill this morning at the Ritz Atlanta, after a one-night stay for business, and discovered that (1) they had billed me for $76 in alcohol that I never drank, apparently associated with room service that I never requested or received, and (2) they had charged me $9.95 for internet access, even though the letter I received at check-in said internet access would be free.
They fixed both problems promptly and courteously, and I had no other complaints. But two erroneous charges on one bill, for one night, is a spectacularly poor performance. I'm certainly glad I read the thing. I can only imagine our accounting department laying eyes on a $76 booze bill for one night.
- Official Description (provided by the hotel):
- The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events, The Ritz-Carlton, Atlanta is ideally situated. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Marriott, Prestigia, Orbitz, Travelocity, Hotels.com, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton, Atlanta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ritz-Carlton Atlanta Hotel Atlanta
- Ritz Carlton Atlanta
- Atlanta Ritz Carlton
- Ritz Atlanta