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“Excellent service and staff remember my name” 4 of 5 bubbles
Review of The Ritz-Carlton, Atlanta

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The Ritz-Carlton, Atlanta
Ranked #18 of 171 Hotels in Atlanta
Certificate of Excellence
Leesburg, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent service and staff remember my name”
4 of 5 bubbles Reviewed October 3, 2013 via mobile

The service by the staff was fantastic. I only said my name at check-in and thereafter the staff addressed me by my name. Pretty amazing. The food was great and the accommodations was excellent. The mattress was so comfortable it made it hard to get out of bed each morning.
I recommend this hotel with confidence.

Stayed June 2013
Helpful?
Thank Miriamthefenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, October 15, 2013
Dear Miriam, thank you for your excellent review and your vote of confidence. We look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (269)
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Pasadena, California
Level Contributor
141 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed September 28, 2013

I must admit that the Ritz Carlton chain has never lived up to its exalted reputation in my book, and their downtown Atlanta hotel is sadly no exception. Having no choice in the selection of hotel since a company I consulted for was paying, I was hoping that this hotel would change my mind. Alas, that was not to be.

My office had sent a critically important fax to be given to me upon arrival. I warned them that in the past, the Ritz Carlton chain was not good at delivering them to me. This was again the case. First the reception insisted no fax had been received, and then went to check the fax machine, even though I said that it had been sent and received 4 hours previously and was unlikely to still be in the machine.

I refused to leave reception until the matter was sorted out, so I called my office and put my assistant on the phone with the front desk employee. Finally she acknowledged that perhaps it might be at the concierge desk, and sure enough that is where it was found. No one apologized to me for the inconvenience, as the search took up 15 minutes of my time, late at night when I had to be up very early for a flight the next morning. Sadly, in my experience, this is a typical screw up from the Ritz chain's employees.

The room was very small by Atlanta standards, but with all the conveniences, although the outlets for charging devices was situated such that there was almost no place to put one's computer or cell phone to charge. It was on the side of a bureau, next to the flat screen TV, even though there was a desk a few feet away, which would have been a better place for the charging station to be located.

The hotel provided bathrobe was ratty and clearly in need of replacement.

Otherwise, the room was functional and the bathroom had a nice shower and vanity area.

My room service breakfast arrived 10 minutes late, which is also not acceptable.

Given the wonderful selection of hotels in the Atlanta area, I will not be staying here again. It is overpriced and the service is poor for a luxury hotel.

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Valhallapix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelDeisen, Manager at The Ritz-Carlton, Atlanta, responded to this review, October 17, 2013
Please accept my sincere apologies for your disappointing experience during your most recent visit to our property. I have sent you a private message as I would love to follow up with you personally. Thank you for your observations and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed September 28, 2013

Hotel is expensive as all Ritz Carlton's are, but this one isn't worth it! Front desk had our reservations totally mixed up, complete with wrong date. When we gave our conf number they couldn't find that either. Bathrooms are tiny. Paper delivery happens only after a phone call every morning. Valet service is pleasant but a long wait.

Room Tip: Go to Buckhead Ritz...better choice!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Reesesmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, October 15, 2013
First and foremost please accept my sincere apologies for your disappointing experience. I would love to follow up with you directly and have sent you a private message with my contact information. I am looking forward to hearing from you. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 27, 2013

My maid of honor and I travelled here for a weekend away before my upcoming wedding. It was a fabulous time. The staff was very friendly and seemed to think if everything to accommodate us. The recommendations for places to eat and the best way to get to the mall were fantastic. I cannot wait for my next trip to Atlanta. This will be where my new husband and I will stay!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FLShatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, October 15, 2013
Thank you very much for your positive review. We look forward to welcoming you and your husband as newlyweds and hope to make your future visit memorable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed September 25, 2013

We stayed here for 3 nights as part of a conference in downtown Atlanta. I was initially very excited to see that our hotel was a Ritz Carlton. But be warned - this hotel is much closer to a Marriott than those typical of its name sake. The rooms are small and rather dated looking. While the bedding and robes were quite nice, the bathroom in our room was laughably small. I have stayed in a Holiday Inn Express with better.
The service is just like the room...perfectly fine. Nothing notable. The most memorable part of my stay was when I asked for restaurant suggestions for lunch, and the concierge recommended "Hooters" around the corner.

Overall, this a an ok hotel in downtown Atlanta. Just don't expect the Ritz Carlton experience.

Room Tip: Stay at the Bucktown hotel instead.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CNPhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, October 15, 2013
Thank you very much for taking the time to survey our hotel and your feedback. I am very sorry that your experience did not live up to your expectations nor ours. I am hopeful to connect with you for a personal follow up as I have sent you a private message with my contact information.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, PA
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed September 23, 2013

Friendly staff but rooms and facilities seem a bit dated to still command the fairly significant premia charged. There are better value premium choices in downtown Atlanta. Rooms seemed like old Marriott ones from the 20+ years ago. I seem to be echoing other recent reviews of this property. Underwhelming.

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Blizzard1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 22, 2013 via mobile

My first time staying at a ritz and it was definitely underwhelming. I would have to say the staff is great. That was pretty much the only way I could tell I was staying somewhere other than a marriott,hilton etc. The rooms were nice but average, not really what I was expecting, but I can't say I was unhappy, I guess because I did not pay for the room. The rooms had an endless supply of water, which I love. The bathroom had good lighting an awesome shower. The workout room was fine. It was clean, the equipment worked and seemed new. Again plent of bottled water and free!! Vitamin water and fruit. I loved the bar at the atlanta grill. Great martinis and live music. I only tried the crab soup which was tasty. A pleasant stay but I wouldn't over pay

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iliketravel67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Atlanta

Property: The Ritz-Carlton, Atlanta
Address: 181 Peachtree St NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Atlanta
#10 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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