I rarely leave bad reviews - well, I never do. But this was pretty bad. Check-in was friendly, but the room was not nice at all.
There were bugs in my room - 2 little spiders and then little black insects in the sheets. I sat ON the bed for 30 minutes, and ended up with 4 large bug bites on my legs, and that's when I noticed the little black insects. They weren't bed bugs - but nonetheless, unacceptable.
They changed my room immediately (which I appreciated), and the 2nd room had no bugs that I could see. I would have changed hotels, but a colleague was staying at the same hotel.
That was frustrating and pretty gross, but the worst part was the management response. I received an un-requested phone call from the manager in the morning, who basically told me that my insect bites were either a reaction to the detergent or mosquito bites.
................................ <----- long silence.
He eventually stopped disputing the insect bites, and offered to comp my room, and I told him that I preferred Hilton HHonors points. His response: "Oh, that's not possible. Hilton doesn't do that. I'll get yelled at by corporate."
Well, 1) Hilton DOES do that - it has happened twice for me.... and 2) You getting yelled at isn't my primary concern.
So bottom line - insects in the room, and rude management. I won't be staying there again, and our travel department has been informed of the low level of service for future reservations.
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- Also Known As:
- Doubletree Hotel Atlanta
- Doubletree Atlanta
- Atlanta Doubletree