I've stayed at this property a few times and gotten over the fact that there is no wifi in the rooms despire the fact that their website offers "complimentary high-speed internet in every room." I can cope. But this past trip has just shown me how low quality this has gotten. Don't stay on the side of the hotel with the highway if you intend to sleep at all.
Although that has proven difficult anywhere in this hotel - I got in late one night and could hear people hanging out outside the front door yelling and laughing and being obnoxious. By about 4:30 I called the desk to ask them to do something and she immediately said she'd send security. About half an hour later it started up again with more shouting, blaring car music, revving engines, laughing and she seemed confused because she had "sent them to the diner across the way." I'm sorry but if I can hear these people from the 3rd floor, the person at the desk right next to where they were could hear them and should have been more pro-active.
This is on top of the fact that upon checking into my non-smoking room it reaked of stale smoke, I had to spray my own perfume to cover it up just until housekeeping could use their airfreshner.
Then there were beetles or some kind of big black bug crawling around my curtains that I had to kill.
And to complete the trip, the gentleman in the middle of the night told me I could have a late checkout because I wasn't meeting a friend until the afternoon but apparently this never got noted because I had housekeeping banging on my door all morning and when I called the desk about it she gave me nothing but attitude about the time I was told I could checkout and she forced me out an hour early. I work in a hotel myself and can tell you, if another employee tells a guest a time, you honor it to the guest and then talk to the other person - not penalize your guest for your own staff's mistakes.
Normally I have enjoyed staying here when I'm in the area because the location keeps me out of the worst of traffic and the free parking is a definite plus. But after this last visit I am not sure it's worth the trouble even just for a place to lay my head.
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- Also Known As:
- Doubletree Hotel Atlanta
- Doubletree Atlanta
- Atlanta Doubletree