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Sheraton Atlanta Hotel
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Reviews (3,303)
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1,927 - 1,932 of 3,303 reviews
Reviewed July 7, 2014

Me and my family were in town for a convention and from the moment we pulled into the driveway we experienced nothing less than amazing service. Our concierge, Jerome, made sure that the stay was very comfortable and I felt he went far above and beyond to make it that way. By far the best experience I've had at a hotel EVER. Needless to say the next time I'm staying over in Atlanta, my family and will be staying here again.

  • Stayed: July 2014
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1  Thank stusster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded July 9, 2014

Thank you for your review. We are so humbled that we succeeded in making your stay with us your best hotel stay ever. We are pleased to hear Jerome was able to make your stay comfortable and smooth. We look forward to having you and your family back with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

We had a wonderful stay. The staff was so friendly (especially Jerome Smith). We were with a very large group and they had drinks in the lobby for the long check in lines and a special buffet menu and price for our group all three evenings that made the stay even better. It is an old hotel that could use a little work (for example the wood across the front of the sink in our bathroom had seen better days and had water damage) but overall it was clean, the water pressure in the shower was awesome, and the hotel tries very hard to make up for any cosmetic failings with customer service. The pool was very nice our kids loved it.

  • Stayed: July 2014, traveled with family
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Thank heather g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded July 9, 2014

Thank you for your review. We are pleased to know we made your first stay with us so memorable especially due to our staff and Jerome. We greatly value him as a part of our team. We look forward to having you back with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

Stayed at the Sheraton Atlanta for the 2014 International Convention of Jehovah's Witnesses.
Everyone on the staff were very professional and friendly. We were asked over and over if we needed anything or needed help, and if our stay was going good. It was EXTREMELY busy and they never seemed annoyed or too busy to help. Johnny (can't remember his last name) and Jerome Smith took the lead in working with everyone and keeping things running smoothly, despite the massive amount of guests. Every single worker there inside and outside were pros!
Can't say enough.

  • Stayed: July 2014, traveled with family
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Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded July 9, 2014

Thank you for your review. We truly enjoyed having your conference with us. We appreciate the kind words regarding our staff, particularly Jerome and Johnny. We look forward to hosting your group in the future! Until then, safe and happy travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

What a pleasure it was to stay here!.. Everyone was so nice and accommodating !
If ever you should stay there ask for Jerome Smith..he was extreamly friendly and helpful.. He recommended places to visit and eat according to our taste!..again...a wonderful time spent there..will be coming back!

  • Stayed: July 2014, traveled with family
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Thank Dianek1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded July 9, 2014

Thank you for your review. We are happy to hear you had an enjoyable stay. We appreciate the recognition of Jerome and how he made your stay memorable. We will be sure to give him the praise he deserves. We look forward to having you back with us!

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Reviewed July 7, 2014

We visited July 4th weekend for an International Convention of Jehovah's Witnesses. The hotel was packed the entire weekend but the staff was very courteous, professional and helpful the entire time.

Jerome Smith was awesome!!! He went above and beyond to help us. He greeted us every day by name upon our return and asked how our day went. He also recommended the restaurant inside the hotel, escorted us there and introduced us to the manager there. In addition he was very knowledgeable about the amenities and the area. If you stay there, look for Jerome Smith.

  • Stayed: July 2014, traveled with friends
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1  Thank Melhicks73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded July 9, 2014

Thank you for your kind review and the praise of Jerome. We greatly value him here simply because of stories like the one you just shared. We are happy to know he was able to make your stay so enjoyable! We look forward to having you back with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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