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“it was good”

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Sheraton Atlanta Hotel
Ranked #43 of 172 Hotels in Atlanta
Certificate of Excellence
Reviewed April 3, 2014

the staff was very friendly and more than willing to help with any of my needs. The rooms and the hotel itself were very clean and well maintained. The breakfast buffet was very good and again the staff was very friendly. the hotel was in a great location. I was able to be in the middle of the city but without a lot of the traffic. If I need to go anywhere the staff already had cabs waiting so it only took me walking outside to get one. I would stay again next year.

  • Stayed: March 2014, traveled on business
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Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 4, 2014

Thank you for your kind words regarding our staff and their service. We are glad you truly enjoyed your stay, but hopefully you'll come back sooner than a year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,924 - 1,930 of 3,119 reviews

Reviewed April 2, 2014

Recently stayed 3/25-3/30 for a national conference. I have stayed at many hotels across the country and I've never had such OUTSTANDING service. The Bellmen, Concierge ,Frontdesk, Servers, Deli staff, Housekeeping,Maintenance -always a smile & a pleasant greeting. I complimented & Thanked as many as I could. There training in customer service must be phenomenal !
Ken (km.turley@verizon.net) Peace

  • Stayed: March 2014
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Thank KT-Tampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 4, 2014

Thank you for the high praise, Ken! We are happy to hear you have a wonderful encounter with all team members here at the Sheraton Atlanta. We truly pride ourselves on having premiere service and we are glad we showcased that service during your stay!

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Reviewed April 2, 2014 via mobile

I stayed at this hotel and I was surprised by how out dated and old the room was. The furniture was warped. On Monday they explained that they didn't have their continental breakfast available on days when they weren't very busy.
I checked out and went to the Omni and was extremely surprised at the difference in location, room and hotel quality for $20.00 more per night.

Stayed: April 2014, traveled with family
Thank Kaylene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 4, 2014

Thank you for your feedback. As part of our conservation efforts and to not needlessly waste food, we do close our buffet on very slow days. We’re sorry that you caught us on a day like that. Please know we are always happy to provide you with anything from our continental buffet on an a la carte basis. You need only ask your server and it will be done for you!

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Reviewed April 1, 2014 via mobile

This hotel is right off the interstate which made it easy coming into town. If appeared smaller and older from the outside. Inside was a different story. The courtyard is beautiful and very spacious. The restaurant sits over the courtyard and had excellent food and service. I recommend the club sandwich. It was enough for two people. The service was great throughout our stay. The only issue was leaving the parking garage and the long walk from self park. The gate wouldn't open and it took valet some time to release us when we left. Otherwise a great stay.

Stayed: January 2014, traveled as a couple
Thank herlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 3, 2014

Thank you for your review. We are a hidden gem, right? We are glad to know you truly enjoyed your stay! Hope to see you back with us soon.

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Reviewed April 1, 2014

I'd stayed here about 4 years before and they'd remodeled. I enjoyed it then as well as now. The hotel is clean and well appointed. Of course we stayed for less than 12 hours. But it was comfy and the staff we encountered was very nice. The place was huge and given our short stay and late arrival, I wish we hadn't been sent to a tower that was a bit of a walk, with no one around, but I didn't realize it until we were well on our way to the room. Even though the hotel seems safe enough, If I'd been alone at that time of night, I don't think i would have been okay with that walk.

  • Stayed: February 2014, traveled as a couple
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Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 3, 2014

Thank you for your review. We are glad to know we were able to accommodate you during the winter storms. That was a very busy time for us here. We appreciate your business and don't stay away so long next time!

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Reviewed April 1, 2014

I called in to make sure that the bedding accommodations were right for 2 adults one child, I held forever and had to call back three times to try and get someone to help me. There were too many people booked in the hotel; people were just corner to corner. The setting was very alarming with the type of people that were there. We definitely landed on the wrong side of Atlanta thanks to buying a "Secret Hotel" a GREAT deal on Hotwire. Due to the hotel being overbooked, we had to find stairwells to use. The room had a horrible smell and the sheets were damp; the toilet clogged the following morning. There were several groups of college students there and the halls were so LOUD till 1-3am in the morning. The people working there were very friendly and helpful. Kiki was awesome in helping us find a great breakfast restaurant. Mr. Paul Martin was "Amazing" he greeted everyone with a smile and he was so helpful in every way. We WILL NOT EVER stay at this hotel again. I can also day that we will NOT book another "great deal" on HotWire as well. I am usually not the type of person submit a negative review. However, this is how bad this experience was.

  • Stayed: March 2014, traveled with family
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Thank KJC1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 4, 2014

Thank you for your feedback. It is always helpful to book directly with the hotel so that we can confirm your arrangements more smoothly and ensure your needs are taken care of. When you book with an outside vendor, you are locked into exactly what you reserve with that vendor. Hotels are often busy places and we welcome people from around the globe and all walks of life. We have a great neighborhood with great restaurants and attractions within close walking distance. We know it can be frustrating when other guest don’t act appropriately, so please let us know whenever you are disturbed. We’re always happy to quiet loud guests so you can get a good night’s rest. Safe Travels. We hope you will give us another chance to make your stay more memorable on a positive note.

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Reviewed April 1, 2014

Ashley Bilbo worked in the banquet hall at our APCA conference. She was so pleasant , friendly, outgoing and professional we continued to ask to sit at the table she was serving. This young lady has the natural social skills to interact with guest and make it an enjoyable experience with a warm sense of humor not often found in this working environment. She is an asset to your team

  • Stayed: March 2014
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Thank Chuggin31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded April 3, 2014

Ashley is truly a strong asset to our team. Thank you for taking the time to individually recognize her for her service. We will make sure she gets the praise she deserves. We enjoyed very much hosting APCA and hope to accommodate you during your next conference in Atlanta!

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
#18 Luxury Hotel in Atlanta
Price Range: $129 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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