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“Not quite right”

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Sheraton Atlanta Hotel
Ranked #40 of 173 Hotels in Atlanta
Certificate of Excellence
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not quite right”
Reviewed September 17, 2013 via mobile

Big hotel, but very unassuming. Rooms were small, but more than adequate and well laid out. Staff was very nice. Biggest issue was I attended a conference and the cellular and wifi were no existent in the ballroom/conference/meeting room areas ... Absolutely unacceptable for a business hotel.

Stayed September 2013
Helpful?
Thank Corky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Lucknow, India
Level 6 Contributor
137 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 17, 2013

Stayed there for Business- the staff was very cheerful and helpful - u cud see the smiles right from the drive way to the lobby. The Pool looked inviting but I did not have time to plunge in it. Overall happy place to be in. The 3rd floor business centre powered by Microsoft was fab - wacky computers with good a good café.

Room Tip: The rooms on the Ground and 1 st floor overlooking the Pool are really good
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  • Stayed September 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank raijvdeepali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, September 20, 2013
Thanks for staying with us and we appreciate the review! Hope you'll have time for the pool on the next visit! Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 16, 2013

The Atlanta Sheraton Hotel on Courtland is a gem that all should experience. Several family members attended a wedding and reception there the weekend of September 13th and we were highly impressed. Our stay started with a very accommodating Bellman, Dexter, and then a very patient and friendly front desk clerk, Olivia and continued with the highly impressiveand experienced conceirge Takaia. I can't remember the number of times we actually said the words "This is beautiful hotel and the staff have exceeded our expectations." We stayed in a balcony room overlooking the atrium and pool. We enjoyed ourselves and we loved the accommodations. If you want to experience superior customer service, upscale rooms, a convenient location and top-notch food from the restaurant and bar, this is your hotel. I am already planning my next long weekend.

Room Tip: Stay in a balcony room overlooking the pool.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Tripsforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, September 20, 2013
We are flattered by your kind words! Thanks for taking the time to write such a great review and especially for mentioning our staff by name. We'll certainly thank them in person for taking such great care of you! Looking forward to your next long weekend stay with us! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta
Level 5 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 16, 2013

We booked this property based on reviews and vicinity to a venue where we were attending a concert. Vicinity to concert good, area of hotel not good, bar across street with police, homeless people all around, dark areas around hotel. Self parking very creepy and not attached to hotel. Hotel was older, but apparently remodelled. Roos small especially bathroom, almost like being on a ship. I will say the staff was excellent and the rooms were clean, linens nice, but mainly didn't like the area or the smallness of the rooms considering you are paying good coin to stay. Pool area was the best thing. Probably ok if just staying a night for business.

Room Tip: Ones closer to level three or near pool are more spa like, but noiser
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Bella12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, September 20, 2013
We're really disappointed you didn't enjoy your stay with us more. We appreciate the kind words on the staff and the rooms, but really wish you would have had a better time in our city! Hope you try us again sometime, there is a lot going on in Atlanta! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
Reviewed September 16, 2013

The room was fantastic...we got a corner room, so lots of space. The staff was so nice, friendly, and helpful. Jerome was fantastic! He managed to get the luggage of 4 costumers (we were there for Dragon Con) on a single cart. We were super impressed! We've already booked our room for next year's Dragon Con, based on this year's stay.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank BCF2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
Reviewed September 16, 2013

I recently stayed at the Sheraton and I couldnt believe my eyes, the hotel was so nice and i was greeted as soon as i stepped foot out my car. I felt like royatly. I went to check in and the front desk staff was Amazing. The young lady that checked me in made me feel so welcomed. Every where i stepped in the hotel someone greeted me with me a smile. I cant say more but they gave me A1 service. I loved everyone at the hotel and it started from the time i got out my car.

  • Stayed September 2013, traveled solo
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Helpful?
Thank D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, September 20, 2013
Wow, thanks so much for your kind words on the staff and service! We try very hard to make all our guests feel welcome, after all, you are the reason we are here! Hope to see you again on your next visit to Atlanta, until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2013

big hotel ,we only stayed 2 nights and it was a nice friendly hotel.
the best part was the meal in Fandangles we had, it was excellent ,helped by Morgan
who gave us tips on what to have and looked after us very well!

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank topsox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, September 20, 2013
Thanks for taking the time to write a nice review! We love the food in Fandangles too and Morgan is great as well! Hope to see you again soon. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
#17 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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