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“Great Rooms, Everything Else Decent.” 3 of 5 bubbles
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
Ranked #28 of 172 Hotels in Atlanta
Certificate of Excellence
Chattanooga, Tennessee
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Rooms, Everything Else Decent.”
3 of 5 bubbles Reviewed July 22, 2013

We stayed for a night a few weekends ago. The King Bed room was great. The bed was comfortable, and the room was plenty spacious. So it's basically what you would expect out of a 3-4 star hotel. However, the pool was disgusting. It sits in the middle of the property with a retractable roof. The room is basically muggy, and while there is a small tiki bar, the ambiance was lacking. The biggest fail of this hotel was the pool water. Warm, sticky, smelly... It was like taking a bath in luke warm amonia. The staff was generally pleasant, but not outstanding. The parking garage is so far from the front room that it took about 5-10 minutes to get to our car every time we left. So if you, spend the money for valet. It is not fun to walk through the garage every time you leave. You almost get hit by cars and it takes like 10 minutes to pull your car to the actual exit of the hotel. I guess that's the price of having a hotel downtown?

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nate J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 29, 2013
Thank you for taking the time to share your review with us. We appreciate your kind feedback on our guest rooms and signature Sheraton Sweet Sleeper bedding. We are very surprised by your comments on our Garden Courtyard pool as most guests find this to be the highlight of their experience and one of the best features of our hotel. The retractable rood allows guests to enjoy the weather on nice days and still be able to utilize the pool area on days when it rains. We hope you decide to give us another chance in the future to give you a true Sheraton Atlanta experience. Until then, safe travels.
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2,961 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 19, 2013

The hotel was good. The beds were quite comfortable. We had a lunch at one of our meetings and the food was excellent. I didn't like not being able to use internet in the room unless we paid $12.95 a day, but that seems to be the standard in big hotels these days. I didn't get to enjoy the pool, but it looked great. The service was EXCELLENT. Especially Andre at the Concierge desk. He was always helpful with the best restaurants to get some good southern food and was able to get us reservations and coupons. All staff were helpful and nice. The hotel is within walking distance to many great restaurants, pubs, Centennial Park and the Georgia Aquarium.

Room Tip: Try not to get a poolside room unless you want to be at the pool when it is open in the evening. The...
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 22, 2013
Thank you very much for taking the time to share your review. It sounds like you really enjoyed your stay with us over your conference, particularly our service levels. We appreciate you mentioning Andre by name as he is a superstar on our Front Office team and a true asset to our guests. We pride ourselves on having the best concierge program in Atlanta. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

Only stayed 1 night at this hotel. We were working at convention center so location was not that great. We moved closer to CNN center next day. I did not have to check out more of the hotel, but my room was clean and comfortable.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank trvldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 22, 2013
Thank you for your review. While we regret we were not able to host you longer, we are pleased you found our guest rooms to be clean and comfortable. We hope to have the opportunity to host you again in the future, next time for longer! Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metairie
1 review
4 of 5 bubbles Reviewed July 18, 2013

We had some issues when we got here...the pool was closed, the phone in our room did not work. We were upgraded to another room, tv didnt work.
The staff was EXCELLENT.
A special shout out to Jerome and Paul at the Sheraton . They were unbelievably accomodation !!!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 22, 2013
Thank you for sharing your review with us and please accept our apologies for the issues you encountered in your guest rooms. It sounds like our staff was able to compensate you for your inconvenience and make a lasting, memorable impression on you in the meantime. We hope to have the opportunity to host you again soon. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed July 18, 2013

At this hotel internet is an additional $12.95 per day and parking is an additional $22 per day. Easy ways to get around that is to go to the lounge on the third floor and use the 2 hours of free internet there. If you are taking a timed test like I was being booted off and having to re-log in was annoying. To avoid paying the $22 fee, I parked at the Georgia-Pacific Center, for 4 days and 3 nights it was $27.00. The pool area is beautiful, it is like a tropical oasis.

Customer service was great we had to use them several times because our rooms were not quite right. The first room we (my sister and I) stayed in, something started leaking and in no time our entire floor was wet. We were moved from the 6th floor down to the first floor, at 11:30 at night. The first floor room has bad phone reception and I was unable to navigate through to the lobby without using the back of the house service elevator or walking outside then around the building to get to the lobby. My sister complained because it is not as nice down there and we were then moved to an 8th floor suite. The hotel delivered (on the house) a birthday cake and a bottle of wine, because we were staying at the Sheraton for my birthday. Nice hotel but no free internet in your room was a deal breaker for me.

  • Stayed July 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 22, 2013
Thank you very much for taking the time to share your review with us. We regret to hear you were inconvenienced by our parking and Internet costs. You will find that these services are typically always accompanied by a fee at downtown properties of our size. Please accept our apologies for the issues you experienced in your guest rooms. We appreciate you accepting the suite upgrade, birthday cake and bottle of wine as a token of our condolences and appreciation for your business. We hope you managed to enjoy your birthday stay with us and hope to see you again. Safe travels!
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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 17, 2013 via mobile

The room was decent, the service could be better. The view made up for that, although a beautiful city, Atlanta is not a city to wander at night. I made that mistake thinking it was as safe as my home city of Louisville. All and all the hotel was pretty good.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Reviewstrue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 22, 2013
Thank you for sharing your review with us. We are pleased to hear that you were satisfied with your overall experience, but are surprised that you were not more impressed by our staff and service levels. As you can tell from the majority of our reviews, our staff is our number one most complimented attribute. We hope to have the opportunity to host you again and provide you with an even better experience. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids Michigan
Level Contributor
154 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

I stayed for 8 nights due to work. It is a decent standard business-style hotel.

The rooms are quite small. Very minimal drawer and closet space. No problem for a night or two, but it was annoying for week+ stay. The bed was comfortable--on the soft side (which I prefer).

Location is pretty good--although if going to area attractions it's quite a hill! (especially in Atlanta summer heat).

Nice business center.

Pet peeve: I HATE hotels charging extra for wifi--and this one does.

Frankly, this would have been a three star review except for two things--the food and the STAFF. We had many group meals there and the food was excellent. Even better was the STAFF-they were uniformly gracious and friend and helpful.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frequentflyermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, July 22, 2013
Thank you so much for sharing your review with us. We are surprised that you found our guest rooms to be on the smaller side as most travelers find them to be spacious and accommodating to their needs. We are pleased you awarded us with an extra star rating based on our staff and food alone. Coming from such a well-traveled guest, your approval is especially well received. We hope to have the opportunity to host you again in the future and provide you with an even better experience. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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