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“Beautiful and convenient” 4 of 5 bubbles
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
Ranked #28 of 172 Hotels in Atlanta
Certificate of Excellence
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful and convenient”
4 of 5 bubbles Reviewed June 1, 2013

I loved every minute at this hotel. I just wished my view wasn't the car park. But I was there for business anyways so it didn't really matter.

Also I suggest the ATM be transferred to the lobby. Accessing it on the third floor not too convenient.

Room Tip: If you are on the ground floor ask for a pool view room.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Akilah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, June 4, 2013
Thank you for your review! It is an honor for you to consider our property to be beautiful and convenient. We hope to see you again soon and we will be sure to place you in one of our many guest rooms with stunning views of downtown Atlanta. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (680)
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English first
Brantford, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

We just returned from our stay at the Sheraton Atlanta Hotel and I cannot say enough about what a wonderful experience we had. We have stayed at many hotels and I can honestly say, the service from everyone we met here was outstanding!! Every time you entered or exited the hotel you were always greeted and asked how you were doing. Upon check in, one of the managers came over and took the time to personally welcome us to the hotel and let us know if there was anything we needed, to let them know. Our room was beautiful and was in the south tower with a great view. The beds were super comfy and the location to everything we wanted to do was great. Within walking distance to CNN and Marta station. More importantly to me, was the customer service we received at this hotel. We honestly felt like they cared very much that we were staying with them. They truly wanted us to be comfortable and to see that all our needs were met. A special thank you to Brady Stribling, Front Desk Supervisor for his superior customer service. We had many questions prior to our trip and he graciously answered each and every one. He made sure that we were well looked after. This hotel is beautiful, elegant has a great location and customer service second to none. Thank you to everyone who made our stay very enjoyable. We will definitely return to the Sheraton Atlanta!!!!
Barry & Debbie Valentine
Brantford, Ontario, Canada

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debsss87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, June 4, 2013
Thank you for taking the time to share your review. We are thrilled to hear your positive feedback from your recent stay with us. It sounds like you were particularly impressed with our service and location. Brady is a wonderful asset to our guests and we will be sure to congratulate him on a job well done. We look forward to your next visit! Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 31, 2013

Booked thru RCI travel. Good value. Comfortable room. Excellent service. Good restaurants inside the hotel. Good vegetarian choices in Fundangles. The breakfast place was excellent. Great fitness center. Pool/hot pool area looked good but did not use. Location convenient to walk in downtown, access major roads, public transport, etc. staff excellent and proactive. Parking facility was convenient.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rengasun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, June 4, 2013
Thank you for your review! It sounds like you had an excellent experience with us and enjoyed everything our hotel has to offer from our dining options to our convenient location in downtown Atlanta! We hope to have the opportunity to host you again in the future. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 30, 2013 via mobile

I was happy with the staff they were all very sweet. But the rooms were not that great, there was dust everywhere, especially in the corners where the vacumn can't get, and also in the elevator, pretty gross. But the room service was yummy! Again, if this hotel did some remodeling it would be a perfect hotel with the wonderful staff they have now.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tawnyjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, June 4, 2013
Thank you very much for taking the time to share your review with us. We are pleased to hear you found our staff to be welcoming and were impressed with our room service! We are surprised by your comments on our recently renovated guest rooms as most travelers find them to be clean and accommodating to their needs. We hope to see you again. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed May 29, 2013

I received this hotel from a hotwire deal so I got it cheaper than regular price and I thought it was well worth what I paid. The location was great, and it was within walking distance of the aquarium and world of coke, although if you're going to those places and haven't paid for additional parking, just drive to the aquarium and pay for parking there since it's cheaper. You can keep your car parked at the hotel even after you have checked out so you can make use of that full day of parking if you bought it!

The room was very clean and I got a room with a small balcony and a great view of the pool area, which was very nice. The staff was great, the beds were very comfortable, and the food at the cafe was fantastic as well.

I gave this hotel 4 stars because there were a couple cons:
1) quite a lengthy walk from the parking to the hotel
2) not really the hotel's fault, but while I was there one car was broken into a few cars down from mine (rear window smashed so may not have been thievery).
3) my friend has stayed at this hotel before and she mentioned that the rooms not facing the pool weren't as nice as the one we stayed in.
4) the bathroom was a bit small and the sliding door in our room was broken
5) no free breakfast :(

Room Tip: If they give the option to have a pool view, take it (or ask for it)! - NOTE: I rated the spa on ac...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, May 30, 2013
Thank you so much for your kind review. We sincerely appreciate your feedback on our location, guest rooms, staff and dining options. It sounds like you were able to experience many of Atlanta's major attractions during your stay! We hope to have the opportunity to host you again in the future. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

I think staff should be more resoponsible and cooperative. The front desk staff let me wait one hour in front of them while the one who resreved 7 rooms for our group and forgot to add my name to the list was trying to call them but they always put him on hold!!! till he spoke with a manager ( as they advised me) and I showed them I was very upset then fianlly they gave me the card key but I was late and I had to catch the conference so I took all my things with me and came back at night.

Room Tip: Thank you know that airport shuttle is not a paid by the hotel.
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  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shadi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, May 30, 2013
Thank you for taking the time to share your review with us. Your feedback and satisfaction are very important to our team. We regret to hear of the issues with your reservation and disappointment with our front office. We can assure you that your situation is not typical for our guests. We hope you decide to give us another chance in the future. Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Great hotel. Great service. Check in was fast. When we arrived at our room we immediately noticed the strong cigarette smell, but were moved to a different room as soon as we notified the front desk. We visited the restaurant and enjoyed a night with live music. We got a very good deal by betting on it with Priceline. The extra $20 for parking was annoying, though. I did like that there was a robe and slippers for us. Overall, it was a wonderful stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, May 29, 2013
Thank you very much for your review. We are pleased to hear you enjoyed a wonderful over stay with us. It sounds like you were particularly impressed with our service and on-site restaurants. We hope to see you again! Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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