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“OK, for the money...”

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Sheraton Atlanta Hotel
Ranked #46 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed January 18, 2013

We found this on Priceline. It was fine for the discounted rate, but is just far enough from downtown to feel like its in the middle of nowhere. Room was clean, but cramped. Just seemed like a typical, old hotel, that has been slightly updated. We switched to the Omni for the last 2 nights of our trip. Much nicer, better location, but about twice as expensive. If you just need a place to sleep its OK, but don't make it a destination. Also, our room sat right over the road, so that combined with the loud HVAC, made for a loud night.

  • Stayed: January 2013, traveled as a couple
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Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 23, 2013

Thank you for your review. We’re disappointed you didn’t enjoy your stay with us more. We’re glad that you were able to find a hotel that more suited your specific needs. As you can see from the rankings here, most people really like our hotel and our convenient location in downtown (just a couple of blocks from the hotel you moved to). Best of luck with your future travels.

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2,483 - 2,489 of 3,208 reviews

Reviewed January 17, 2013

We recently spent four nights at the Sheraton on business, and we found the hotel comfortable and extremely convenient. On our last night, we met a friend for a drink in Fandangles bar. Although we got a little turned around finding the bar, we ended up having drinks in a cozy, quiet and private alcove before deciding to stay put and have dinner in the adjacent restaurant. I am a bit of a connoisseur of strange interpretations of Southern food, and the dinner menu featured several interesting entrees such as BBQ scallops (my mother loved them) and "chicken and dumplings" featuring a perfectly pan-crisped moist chicken breast served with a delicate lemon sage butter sauce and sweet potato gnocchi. I could still pleasantly conjure up this wonderfully-prepared meal. The service was friendly and attentive, and, after a mad week of crowded work at the Mart, Fandangles provided a welcome and restorative oasis in the midst of downtown Atlanta.

  • Stayed: January 2013, traveled on business
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Thank GeorgiaLibertyBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 28, 2013

Thank you so much for sharing your review! We are so pleased to hear that you enjoyed both your stay with us and your wonderful meal in Fandangles. We know the rarity and importance of enjoying a relaxing, delicious meal after a stressful week so we are especially pleased to hear that was precisely your experience! We hope to see you again the next time you visit the Mart. Until then, safe travels!

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Reviewed January 17, 2013 via mobile

Got a fantastic deal per night through Priceline. We arrived and the parking attendants offered very zealous help. Check-in wasn't a problem. We mentioned that we had a baby with us and needed some extra room. They assigned us to a corner room with two full size beds. The room was surrounded by windows, which was fantastic. The room was spacious, but that seems to be unique to the corner rooms. The room was located in the South Tower, which was reportedly newly renovated. Plenty of pillows were available on the very soft beds. We were very comfortable.

Now the problems. The $22 per night they charge to park negated the good deal. Breakfast is $18.50. Yikes. Also, the parking garage is very strange. You have to walk on the ramp to get to and from the car. That was tough with a suitcase and a toddler and was dangerous. For $22, parking could at least be convenient.

The layout of the hotel is strange, so get detailed directions to your room. The neighborhood is sketchy, but close to downtown attractions.

We had an overall VERY positive experience but think you can do much better per night for an equally nice room once you consider parking.

  • Stayed: January 2013
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Thank Janie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 23, 2013

Thank you very much for your feedback. We are happy to hear you had a very positive experience overall. It sounds like you were particularly pleased with our service and guest rooms. We are sorry to hear you were disappointed in our parking options. As you will find, most hotels in the downtown area offer parking at the same rate as us while others do not offer self-parking at all. Due to our parking garage being located across the street, we invite our guests to drop off their belongs at the front entrance prior to parking their vehicles. We do hope to have the opportunity to host you again in the future. Until then, safe travels!

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Reviewed January 16, 2013

We stayed three nights, when we checked in the room smelled a little (smoke maybe) so they moved us immediately, the room was beautiful as was the bedding and bath. The tile in the bathroom was nice and clean. The restaurants were good. My friend tripped and fell in the restaurant, the staff could not have been nicer. It was a great stay. the indoor pool is amazing. Will stay there again!

  • Stayed: January 2013, traveled on business
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Thank jtfranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 23, 2013

Thanks so much for your review. Coming from such a well-traveled guest, your kind feedback and approval mean a lot to us. It sounds like you particularly enjoyed our newly renovated guest rooms and restaurants. We hope all is well with your friend and they have recovered from their fall. We look forward to your next visit. Until then, safe travels!

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Reviewed January 16, 2013 via mobile

Better than the Ritz downtown. Lovely surprise at the helpfulness and kindness that was met with everyone I came into contact to with. The staff at desk, valet , servers all called us by name several times.as we were coming and going from Americas Mart. The dining staff was 5 star! At the restaurant on floor 3 - cute sports club / bar vibe in the front and white tablecloth service in the back was the definition of fine dining.it was cozy and romantic
If you want to have quiet at night do not stay on the 3 rd floor.(Where the dinIng area is) it was quite rowdy at midnight and again at 230 AM
The service being a '4' was - a discouraging lunch also on floor three but on the other end, where the breakfast area is.the staff was great in explaining my options but once the decision was made to have a sit down lunch it quite a while(40 minutes) from ordering to delivery- of a steak salad (medium rare) should have been a quick meal. I spoke with the manager an asked him to please just send it to the room. It turned into 'in room dining' prices got jacked up and all they offered me was a free coke. I was drinking water and diet coke. Anyway other than that everything was clean, and standards were met - my husband and kids were able to attend a Falcons game, we got our work done all was lovely
The issues (charged twice for something) with the bill was cleared up in an instant.
We will stay there again and tell our friends.

  • Stayed: January 2013
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Thank Stephanae B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 23, 2013

Thank you so much for sharing your review with us! It sounds like your thoroughly enjoyed your stay here, particularly your experience in Fandangles, our Restaurant & Bar, and your encounters with our staff. We are sorry to hear about the small issues with your bill but glad they were handled quickly and efficiently by our team. Your recommendation is highly appreciated. We look forward to your next say. Until then, safe travels!

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Reviewed January 14, 2013

I stayed at the atlanta Sheraton this past weekend for one night. The indoor pool and hot tub are wonderful (salt based and very clean) and the bar/restaurant and hotel staff are great. The room itself is average at best. The room is very cramped small and the bathroom is terrible. The shower and toilet and sink are all in the same room and the shower head was terrible. It felt like I was being drooled on while showering the water pressure was horrible. Also, the bathroom fogged so badly and had terrible ventilation. The bed was okay but the sheets did not fit tightly and the mattress pad was barely worth having on. The hotel offered to comp my parking since I had to wait 30 mins to check in. The only reason I choose this hotel instead of the Marriot was because of the recent good reviews and the indoor heated pool. If the indoor pool is part of your plan please stay here because it was wonderful however both the Marriot and Hilton next door are much much nicer and cost the same per night.

Room Tip: Only stay if you plan to use the indoor heated pool and spa otherwise go next door to the Marriot or...
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  • Stayed: January 2013, traveled solo
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Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 15, 2013

Thank you for your review. We are pleased to hear you enjoyed our Garden Courtyard pool during your stay with us - a true highlight for most of our guests! We also appreciate your kind words on our staff. Please accept our apologies for the inconveniences you experienced in your guest room. Most travelers find our recently renovated rooms to be spacious and pleasing; many come back for our Sheraton Sweet Sleeper bedding alone! We hope to have the opportunity to make a better second impression on you. Until then, safe travels!

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Reviewed January 14, 2013

The staff members were all very friendly and helpful, as usual with folks in this area of Atlanta. Very nice room, comfortable bed, very clean. Bathroom was on the smaller side and had a sliding pocket door, but even this was fine, and just enough space. Good breakfast restaurant on the 3rd floor with a great buffet and omlette station. Separate Starbucks coffee area for those needing to grab & go. Fandangles restaurant open and serving food late. I didn't use the pool, but it looked very nice. Just a few blocks walk to AmericasMart - up two blocks and over one. I would stay here again.

  • Stayed: January 2013, traveled on business
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Thank corsagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded January 15, 2013

Thank you very much for sharing your review with us. We really appreciate your kind feedback on our staff, guest rooms, restaurant outlets and location. Coming from such an experienced traveler, your impression means a lot to us. AmericasMart guests are among the very best and we look forward to your next stay. Until then, safe travels!

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#14 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#18 Luxury Hotel in Atlanta
Price Range: $105 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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