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“Great Staff and Location - Tired Rooms”

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Omni Atlanta Hotel at CNN Center
Ranked #49 of 171 Hotels in Atlanta
Washington DC, District of Columbia, USA
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Staff and Location - Tired Rooms”
Reviewed June 3, 2012

Stayed three nights at the Omni while attending a conference. The staff was excellent. From the moment we arrived until the cab pulled away to take us back to the airport, every single employee we encountered was friendly, helpful and seemed to genuinely care.

The conference facilities in the hotel were very good. While we didn't eat in the hotel's restaurants, the conference provided several meals and they were very good to excellent - well above typical conference fare.

The only downside was the rooms. They were clearly tired and are in need of refreshment. The TV was an old picture tube model, not a flat panel. There was significant mold and mildew in the shower area (which they tried to cover up with new caulk, but the new caulk also failed). The bedspread was clearly old. When was the last time you were in an upscale hotel with a bedspread anyway? All of the hotels I've visited for the past few years have had duvets which gets changed at check-out.

The rooms I was in did have a great view of downtown Atlanta and the Olympic Park. The hotel's location is excellent - easy walking distance to all of the downtown attractions... CNN Tour, Coke Museum, Olympic Park, Aquarium, etc.

My stay was fine for the purpose of my visit (a conference) but I think I'd look for someplace with more upscale rooms if I planned my own visit/vacation.

  • Stayed May 2012, traveled on business
    • Value
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Helpful?
Thank MickVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
Although we are happy to hear that our staff was excellent and the conference food was good we are sorry that your room was less than perfect. Your feedback is in invaluable tool for us to initiate change and we assure you that this has been shared with our Management team for consideration with future projects. Thank you for your review and we do hope you will consider giving us a second chance in the future.
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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
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English first
Level 4 Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 2, 2012

I stayed at the Omni for a week for work conference, and we had thousands of people attending the conference. The staff at the hotel just seemed overwhelmed. Room service arrived hours late. The complimentary morning coffee delivery service for Omni Select members was sporadic at best. One morning, I called room service to find out what was causing the delay with my delivery. I was told that they had run out of coffee pots, coffee mugs and utensils. The location is convenient but the hotel can't seem to handle convention crowds. Ironic considering it is the hotel adjacent to the city's convention center.

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
Thank KMichelleM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
The Omni Hotel at CNN Center truly appreciates your feedback. We apologize for any inconvenience during your recent stay. Unfortunately, rate occurrences take place and the guests’ overall perspective of the hotel is affected. We hope you will give us another opportunity in the near future.
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Elizabethton, Tennessee
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2012

We had such a great experience at the Omni Hotel at CNN Center. We were in Atlanta to see the Braves play, and the hotel is very convenient to the Marta. It is also within walking distance of the World of Coca Cola and the Aquarium. The staff was very helpful, and the hotel was very clean. The security made us feel very safe, even after the game. Food court and many nice restaurants on site!

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
2 Thank Mtmrevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
We are happy that you choose to stay with us at the Omni Hotel at CNN Center. Please come back and stay with us again whether it’s for a Braves game, to sight see or just to relax.
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1 review
Reviewed May 31, 2012

Hotel was very nice, staff was great & location was right n the middle of downtown Atl! A little confusing from north tower to south tower however, after a night or two you will catch on...can't wait to visit Atlanta again :-)

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Aklovinglife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
It is a pleasure for us to hear of your stay with us at the Omni Hotel at CNN Center. We appreciate that you took the time to leave a review. We are looking forward to your next stay with us.
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Roanoke, Virginia
Level 5 Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 31, 2012

The entire staff of this Hotel are amongst the friendliest people I have ever encountered.
The rooms are a good size, clean and comfortable.
Centenniel Olympic Park is across the street, the Aquarium, Coke Cola Museum are within easy walking distance. Note to those afraid of heights, ask to stay in the North Tower. The elevators in the south tower are glass and all the floors are wide open with towering views.
Only gripe is for the price, wireless internet should be available in the rooms.

  • Stayed May 2012, traveled on business
    • Value
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Helpful?
Thank Dukefan74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
We greatly appreciate your kind remarks about our staff. We hope you will choose to stay with us again at the Omni Hotel at CNN Center the next time you visit Atlanta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level 5 Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 30, 2012

Friendly staff, rooms are very nice and they put on a good convention here. Good location for a business traveller with plenty to do away from the hotel if you have free time.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank jags1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine Beach, Florida
Level 6 Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 29, 2012

Checked in on Friday afternoon and left Sunday. All in all a perfect stay at a classy hotel. We spent the weekend visiting Coca Cola, the Aquariium and all other spots around Centenial Park. Recommend staying here!! Everyone at the hotel super friendly as well as helpful. Good restaurants and delis within walking distance.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank papakil0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Atlanta Hotel at CNN Center

Property: Omni Atlanta Hotel at CNN Center
Address: 100 CNN Center, Atlanta, GA 30303-2762
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Atlanta
#21 Luxury Hotel in Atlanta
#24 Family Hotel in Atlanta
#26 Business Hotel in Atlanta
#27 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Atlanta Hotel at CNN Center 4*
Number of rooms: 1067
Reservation Options:
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Also Known As:
Omni Hotel At Cnn Atlanta
Omni Hotel Cnn Center
Omni Atlanta
Omni Hotel Atlanta

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