When I first checked into this hotel, it seemed like a nice one, but I soon realized that this hotel had many flaws.
The first issue I encountered was having no hot water. It was luke warm, and it was late, so I just let it go, washed my hair real quick and went to bed. The bathrooms could use some updating. You have to do this super twist to reach the toilet paper, the sink was pretty small, and the tile was old and chipped. There was also no place to hang a hand towel to wipe your hands after washing it, so the towel I used stayed on the counter top.
The hotel room was a standard size. The TV was old and small. It didn't get many channels and the channels it did get, the picture was cut off on the right. It was also difficult to view from the desk. The lighting was decent in the room, which was nice. The bed was fairly firm, which was uncomfortable for me, but might be comfy for others. The pillows were very thin.
One of the issues I had was that I had pulled out my back two weeks prior and needed to use a heating pack on my back at night. There were no outlets anywhere near the bed, so I had to plug in my heating pad at the desk and sit in the chair for my heat therapy. I realize this isn't something that most people care about, so I didn't really factor this into my rating but I thought I'd mention it.
The biggest issue for me with this hotel was the street noise. I was on the 17th floor, but the noise was so loud that I barely slept for the three nights that I was here, even with earplugs. There's a parking garage under the hotel, and every time a car exits the garage it makes a loud beeping sound to alert pedestrians which sounds like an alarm clock. Because there are so many other tall buildings around, the sound just echos up. This hotel really needs to do a better job of insulating their rooms. I've never had such an issue sleeping due to noise before, especially with earplugs in. This is the major reason I only gave this hotel a 2* rating.
The second night I was there I also did not have hot water, so I phoned the front desk. They sent someone up to try and fix it about 15 minutes later. He pulled he awkwardly placed toilet paper holder out of the wall and did a bunch of adjusting inside until the water was warm enough. He asked me to check the water to make sure it was warm enough for me. This issue was resolved fairly quick. The next day I received a phone call from someone at the hotel making sure that this issue was fixed properly.
The other issue I had with this hotel was with room service. I had a late night at the conference I was attending and didn't feel like going out to dinner. Well, when the order arrived, it wasn't what I had ordered. I thought, did I say the wrong item, but the receipt said the right item. The person who delivered the meal told me to begin enjoying what was brought up and he would bring me back the correct order. About 5 minutes later he returned with the correct order.
If you're looking for a cheap lunch or early dinner, the Peachtree Center is attached to the hotel and has a food court with places like Chick fil A, Dairy Queen, and a bunch of other fast food places. It closes at 6pm. but it's a good option to have. There are a few stores in there as well, but none that were interesting except maybe Brooks Brothers.
I also ate at the restaurant on site here, which was just OK. The service was good, but the food was just average. It wasn't terrible, but it wasn't excellent either. The bread was probably the best thing here. The lobster bisque was bland and the pieces of lobster inside were overcooked and tough. The trout was bland even though it looked like there was a lot of seasoning on it. Again, it wasn't terrible, but it wasn't anything to write home about.
I should also note that there is a flat rate for taxis to the airport, $30. There's also a shuttle that leaves at specified increments for $18 to the airport. The internet is $13 a day and wasn't even that fast! Yikes.
All in all, I would not recommend this hotel. I experienced too many issues, and the noise factor was just way too much. I was so exhausted after this trip because of the lack of sleep. At first glance, it seemed like it would be a nice hotel, but given all the issues, it just wasn't.
- Official Description (provided by the hotel):
- Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more less
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- Also Known As:
- Hyatt Regency Atlanta Hotel Atlanta
- Atlanta Hyatt Regency
- Hyatt Atlanta