I went to this hotel for a conference and had a great experience. I'm usually grossed out by hotel rooms - even at nicer hotels - because I know how many people are in and out of them, and little details like dusty vents or spots on the curtains usually end up turning me off. They Hyatt Regency had none of those issues. It was updated with modern decor and everything was clean. The only issue I could find with the room was that housekeeping forgot to dust the shelves in the nightstands. Everything else was spotless, and the updated decor made the room feel clean and inviting.
The only negative comment I have about the rooms is that the beds are a lot smaller than I expected. When I booked the room, they only had doubles left, which I thought might not be ideal, but would at least work, for my husband and me. We checked into our room and found the beds looked to be twin-size. However, the hotel staff was extremely accommodating and moved us to a king room, which had what looked like a queen bed.
There was also a refrigerator in our room, which we were not expecting.
The hotel has great amenities - a nice gym, two restaurants (one with a late night bar), a 24-hour mini-cafe, and a gift shop. Plus, the hotel attaches to a mall with a food court. You can also walk through the mall to access the MARTA train system without ever going outside. There are a lot of restraunts within just a few blocks, and even more within just a mile or two of the hotel.
I was pleastantly surprised to find in our room a list of items that the hotel could give or lend to us if we need them - phone chargers, flat irons, corkscrews, makeup remover pads. All kinds of things that you might otherwise have to purchase if you forgot to pack them. Very nice.
We did have one issue while we were at the hotel. We charged a bar bill to our room, and apparently there was a mix-up at the front desk with the credit card information we gave for incidentals, so the bar was unable to close out our bill. The bartender called our room three times between midnight and 1:00 a.m., despite the fact that my husband called the front desk to straighten the issue out, and then, after the front desk call, even got dressed and walked down to the front desk to physically give the credit card again. Even after that, the bartender persisted in calling our room, once even telling us he was going to have to pay the bill out of his own pocket if we didn't come back to the bar and provide a different form of payment. The bartender was extremely inappropriate and there was obviously a communication issue between the front desk and the bar. However, when my husband spoke to a manager in the morning, she was completely understanding and apologetic, and refunded half of our bar bill.
Overall, I was impressed with the service and the rooms, and the location was perfect.
- Official Description (provided by the hotel):
- Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more less
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- Also Known As:
- Hyatt Regency Atlanta Hotel Atlanta
- Atlanta Hyatt Regency
- Hyatt Atlanta